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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. 4 votes

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    Completed  ·  3 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Invest in better servers!

    I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.

    20 votes

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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes

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    Completed  ·  1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. Rebel

    Rebel is on Thursday not Wednesday and at 9:00 central

    4 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  5. Soaps Need Refreshing

    EMMERDALE:

    Last Trakt Date: December 25th 2020
    https://trakt.tv/shows/emmerdale

    Last TVDB DATE: JANUARY 8TH 2021
    https://thetvdb.com/series/emmerdale/seasons/official/50

    HOLLYOAKS
    Last Trakt Date: December 17th 2020
    https://trakt.tv/shows/hollyoaks

    Last TVDB Date: January 14th 2021
    https://thetvdb.com/series/hollyoaks/seasons/official/27

    GENERAL HOSPITAL:
    Last Trakt Date: December 22nd 2020
    https://trakt.tv/shows/general-hospital

    Last TVDB Date: January 4th 2021
    https://thetvdb.com/series/general-hospital/seasons/official/58

    5 votes

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    4 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  6. 4 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    Completed  ·  2 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. duplicate series "Dragon Goes House-Hunting"

    This:

    <a rel="nofollow noreferrer" href="https://trakt.tv/shows/dragon-goes-house-hunting-2021">https://trakt.tv/shows/dragon-goes-house-hunting-2021</a>
    

    is an empty duplicate of

    <a rel="nofollow noreferrer" href="https://trakt.tv/shows/dragon-goes-house-hunting">https://trakt.tv/shows/dragon-goes-house-hunting</a>
    

    2 votes

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    1 comment  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  9. "Bull" images refresh

    Hi!
    Could you please force a refresh of "Bull" season 5 episodes images
    (https://trakt.tv/shows/bull-2016/seasons/5 )?

    Most of them are still missing on Trakt, but present on TMDB (https://www.themoviedb.org/tv/66840-bull/season/5 ).

    Thank you! :-)

    Uli666

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  10. Catfish uk duplicate merge please

    If you could merge or delete the duplicate please

    Correct one
    https://trakt.tv/shows/catfish-uk
    Tmdb link
    https://www.themoviedb.org/tv/124131-catfish-uk/seasons

    Can you fix and delete the one below thanks

    Duplicate

    https://trakt.tv/shows/catfish-uk-2021

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  11. ZDF Magazin Royale (merge seasons)

    The season 1 and 2020 of the show ZDF Magazin Royale (https://trakt.tv/shows/zdf-magazin-royale) are one and the same.

    4 votes

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    2 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    2 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  13. App

    Can the new app be downloaded from Google play store..

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  14. Kurulus osman not up to date

    The show is not up to date anymore. There are now 42 episodes in total in the app but they are now at 46 episodes. Please can you update it??

    3 votes

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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Tons to delete

    Specials, Episodes and Seasons as movies, and regular old duplicates. All TMDB links are gone already:
    - https://trakt.tv/movies/the-mandalorian-season-1-2019
    - https://trakt.tv/movies/calls-2021-03-19
    - https://trakt.tv/movies/disney-gallery-star-wars-the-mandalorian-season-2-2020
    - https://trakt.tv/movies/disney-gallery-star-wars-the-mandalorian-making-of-season-2-2020
    - https://trakt.tv/movies/the-rescue-2020-12-18
    - https://trakt.tv/movies/the-tragedy-2020-12-04
    - https://trakt.tv/movies/the-jedi-2020
    - https://trakt.tv/movies/the-passenger-2020-11-06
    - https://trakt.tv/movies/the-mandalorian-season-2-2020
    - https://trakt.tv/movies/community-reunion-table-read-2020
    - https://trakt.tv/movies/community-reunion-special-virtual-table-read-event-2020
    - https://trakt.tv/movies/disney-gallery-star-wars-the-mandalorian-2020
    - https://trakt.tv/movies/jessica-jones-2015
    - https://trakt.tv/movies/the-road-to-el-camino-behind-the-scenes-of-el-camino-a-breaking-bad-movie-2019
    - https://trakt.tv/movies/the-defenders-2017
    - https://trakt.tv/movies/daredevil-2015
    - https://trakt.tv/movies/marvel-s-daredevil-2018
    - https://trakt.tv/movies/doors-2021
    - https://trakt.tv/movies/doors-2021-633532
    - https://trakt.tv/movies/peaky-blinders
    - https://trakt.tv/movies/collision-2005
    - https://trakt.tv/movies/el-hijo-de-la-oscuridad-2019
    - https://trakt.tv/movies/mangrove-2020
    - https://trakt.tv/movies/mangrove-2020-09-25
    - https://trakt.tv/movies/education-2020-11-29
    - https://trakt.tv/movies/alex-wheatle-2020-12-04
    - https://trakt.tv/movies/red-white-and-blue-2020-10-03
    - https://trakt.tv/movies/small-axe
    - https://trakt.tv/movies/westworld-the-maze-2016
    - https://trakt.tv/movies/westworld-the-door-2018
    - https://trakt.tv/movies/fargo-year-one-2014
    - https://trakt.tv/movies/fargo-year-two-2015
    - https://trakt.tv/movies/fargo-year-three-2017
    - https://trakt.tv/movies/1989-371018
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-2020-08-05
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-2020-590310
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-2020-595387
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons-581187
    - https://trakt.tv/movies/harry-potter-and-the-deathly-weapons
    - https://trakt.tv/movies/die-hard-1997
    - https://trakt.tv/movies/the-people-v-o-j-simpson-2016-651989
    - https://trakt.tv/movies/the-people-v-o-j-simpson-2016

    2 votes

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    Completed  ·  0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mucize doktor

    63 bolum oynadi ama hala 57. Bölümde duruyor

    1 vote

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    Completed  ·  1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes

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    Completed  ·  0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes

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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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