General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Invest in better servers!

    I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.

    47 votes
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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Happy Endings

    S02E22 of Happy Endings has been fixed in TVDB per my request, can you please remove it? It was actually aired in S03

    24 votes
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

    Fixed. We auto remove in certain instances, but when episode have data on them we do it manually. TVDB tends to remove then re-add episodes, so we don’t want to lose data when they do that.

  3. Random air time

    Hey Trakt team, I hate to bring this back up, but is there anything that could still be causing random air time info? Across multiple apps that sync with Trakt, the air time is off by several (random) hours. When a sync happens they sometimes correct themselves, and from what we are told by Uwe (SeriesGuide) and other developers, the sync is occuring properly, the air time is just incorrect. Any way we can look into this further?

    3 votes
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    8 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    I changed how air time is stored in our database, which should prevent this issue moving forward. If a show is still messed up, it should fix to match TVDB the next time it is refreshed. And it should stay that way with the correct value.

  4. Please refresh The Office (US)

    Someone messed with the episodes.

    See for example the final fore Episodes of season 9.

    https://trakt.tv/shows/the-office/seasons/9

    thetvdb was corrected.

    10 votes
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    8 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. 7 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. https://trakt.tv/shows/hidden-things

    This show hasn't been updating for a while. The title should change to Kakushigoto for example...

    REFRESH DATA
    UPDATED 18 MAR 2020

    https://trakt.tv/shows/hidden-things

    51 votes
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    Completed  ·  9 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Love After Lockup releases time and day import is off

    The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).

    It was wrong before and I triggered an import. The time and day have changed, but it's still off.

    The TheTVDB API does return the expected time: "airsTime":"9:00 PM".

    Not sure what's going on, so wanted to let you know.

    4 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    Completed  ·  3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Trakt is NOT working

    What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.

    8 votes
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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    Completed  ·  5 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Golden Palace incomplete in two places

    Follow-up to closed original thread:
    https://support.trakt.tv/forums/188762-general/suggestions/19223215-duplicate

    The TV show "The Golden Palace" (TGP) was a spin-off of "The Golden Girls" (TGG), an entirely different show. In 2017, the closed thread references that TVDB had the spin-off show as part of TGG data. If that was true then, it is not true today.

    There are two shows that list the 1992 show TGP. Their links are both incompete:
    link1: https://trakt.tv/shows/the-golden-palace
    link2: https://trakt.tv/shows/the-golden-palace-1992

    Link 1 has the correct show artwork, write-up about the show, links (IMDB, TVDB, wiki), but no episodes nor information.

    Link 2 has the correct episode information (24 episodes)…

    12 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  12. cosmos

    https://trakt.tv/shows/cosmos-2014 Somehow it has had the season 1 duped into season 2 and season 2 is now showing as season 3. It has now been locked on TVDB so it should not need to be changed again.

    6 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. The Office (US) data out of sync with TVDB

    https://trakt.tv/shows/the-office/seasons/4
    https://www.thetvdb.com/series/the-office-us/seasons/official/4

    It looks like at one point, two-parters were listed as one episode on TVDB, and then they were corrected. The incorrect data still appears on Trakt.

    I've tried the "Refresh Data" link, but it doesn't seem to work.

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. InuYasha Season 2

    InuYasha Season 2 has the "Final Act" additional title, but it's not part of the Final Act season (7). It also has incorrect episode images for the first 26 episodes, using the ones from Final Act instead of the ones from Season 2. Only episode 27 is correct.

    1 vote
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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. Golden Palace incomplete, containing no episodes

    Follow-up to my last Golden Palace thread:
    https://support.trakt.tv/forums/188762-general/suggestions/41610613-golden-palace-incomplete-in-two-places

    Thank you for completing the removal of the duplicate link. The resultant GP link does seem to have all the relevant links done correctly (TVDB, TMDB, IMDB, etc.).

    However, none of the 24 episodes are available in Trakt. "Add to history" has nothing to add, and clicking on "Season 1" shows none of the 24 individual episodes that aired.

    I'm updating the TVDB guide and adding pictures to it, in case Trakt can pull from there. I'm through E16 so far and should be done with the series by next weekend.

    Thanks…

    12 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. account locked

    The android app I am using says that my account has been locked, and I need to contact support.
    The kodi add on doesn't give this message, but has stopped syncing with trakt.

    1 vote
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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. Missing Genres

    TMDB no longer has the Horror category under Genre for TV Shows.

    As per their guidelines, Horror should be added as a Keywords.

    For some shows like Constantine and Stranger Things, the "Horror" keyword was added but it is not being added on the show's genre on Trakt.

    This issues should be looked into. The ability to reflect the Horror keyword on the website.

    https://trakt.tv/shows/stranger-things
    https://trakt.tv/shows/constantine

    Another issue that should be resolved is the the fact that Action & Adventure are basically one tv show genre on TMDB. Same as Si-Fi and Fantasy. There should be a way where we…

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    An update will be out for this tomorrow and will start looking at the keywords horror, romance, history, music, and thriller — and assign Trakt genres.

    As for the double categories, there isn’t an easy way to just pick one on Trakt which is why we assign both.

  18. Animaiacs (2020) has two pages

    https://trakt.tv/shows/animaniacs-2020
    and
    https://trakt.tv/shows/animaniacs-2020-169716
    are for the same show, with the first having more details and the second having all the episodes and images for everything.

    9 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  19. Remove Magnum P.I. S02E21

    S02E21 (https://trakt.tv/shows/magnum-p-i-2018/seasons/2/episodes/21) doesn't exist on TVDB, so it should be removed from Trakt.

    32 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customized list order

    When I choose my list to be ordered by NAME, it would be nice if it stayed that way when I logged off and then returned.

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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