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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

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The Trakt Team
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  1. 1 vote

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  2. 1 vote

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  3. Sträter - Needs data refresh

    Since my last entry was closed but nothing changed and no comment was made.
    https://trakt.tv/shows/strater

    Last refresh date is still may 2020. TMDB and thetvdb disagree on the season for this but trakt should at least pull the data from one of them.

    Or is there something that keeps trakt from updating the entry? I can address those issues if i know them.

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    The main issue is that it isn’t in English. Once the entries have English, that should force a refresh on Trakt automatically within 24 hours of the update.

    For more details:

    The data at TMDB for this show needs updating. This show is still using TVDB as its data source and we are transitioning to TMDB.

    Please make sure the movie, show, season and/or episode exist on TMDB with correct English information filled out. It must be in English or “No Language” to be imported to Trakt.

    For more details on our transition to TMDB, please see https://blog.trakt.tv/tmdb-transition-ef3d19a5cf24.
    And to learn more about our import and update process, please see http://support.trakt.tv/knowledgebase/articles/1967838.

    Thanks again for all your help with the TMDB transition and moderating data over there. We really appreciate it!

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to…

  4. Fake movie entry

    https://trakt.tv/movies/kissing-practice-2028
    This is clearly a fake entry lol, not sure whose cute April Fool's idea this was, but had me very confused for a second.

    Seems like the 'director' "Benjamin O. Kindgren" is also a fake person. https://trakt.tv/people/benjamin-o-kindgren

    1 vote

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  5. 1 vote

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  6. 1 vote

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  7. 1 vote

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  8. 1 vote

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  9. 1 vote

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  10. Remove Fake Movie - Zatanna Z (2023)

    https://trakt.tv/movies/zatanna-z-2023

    This title appears to be a fake movie in that it does not appear on TMDB, IMDB, TVDB or Wikipedia.

    Quite the fanfic cast though...Keanu Reeves & Leonardo DiCaprio (apparently playing "Leonardo da Vinci").

    1 vote

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  11. remove bad movie

    https://trakt.tv/movies/making-a-murderer-2015-12-18

    Not a movie, a series. TMDB already removed and IMDB corrected.

    1 vote

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  12. Deletion request (A Woman of Substance)

    https://trakt.tv/movies/a-woman-of-substance-1984
    It is posted as a movie, however it is actually a miniseries and valid show entry already exists. Although there is some continuity issues on the TV show but that is under discussion on TMDB thus cannot be done anything yet. But the movie should not exist.

    1 vote

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  13. 1 vote

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  14. 1 vote

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  15. Refresh Renters

    needs TVDB refresh, TVDB has 9 seasons, Trakt as 8 seasons

    https://trakt.tv/shows/renters

    1 vote

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  16. 1 vote

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  17. 1 vote

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. Refresh Paramedics

    needs a refresh for Season 5 from TVDB datasource, missing episodes 4 and 5

    https://trakt.tv/shows/paramedics-emergency-response

    1 vote

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. TMDB Does Not Update

    When adding episodes to TMDB using their website, it takes days see show/ epiosodes updated on Trakt website. Can Trakt do nightly TMDB refreshes for database.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    Whenever an item is updated in TMDB it’s supposed to send a call to Trakt to let it know, and then Trakt refreshes the data. So a show or movie should be updated within 24 hours (to account for the machines talking to each other). Occasionally, a show gets stuck or Trakt doesn’t get the message there was an update. In these situations, please create a support ticket so we can investigate and fix.

    One of the main reasons things don’t update is because there isn’t an English translation.

  20. Refresh Tonight Show Jimmy Fallon

    Refresh Season 8 on Trakt, has 120 episodes, TMDB Season 8 has 126

    https://trakt.tv/shows/the-tonight-show-starring-jimmy-fallon

    1 vote

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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