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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Wrong air time even with correct time zone.

    Jujutsu Kaisen shows the 13:30 (GMT-3) air time on HBC, but the anime streams at simulcast on Crunchyroll at 15:45 (GMT-3). My account setup include the GMT -3 time, there's a bug?

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ended tv show

    The TV show "A prince for three princesses" https://trakt.tv/shows/a-prince-for-three-princesses (Originally called in Spain A prince for...) already had 3 seasons and it is over. The first season aired on 2013, the second one on 2014 and the third and last one on 2016. The TV show is ended.
    https://www.imdb.com/title/tt3648600/?ref=nmflmgslf13

    1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow multiple movies/shows to be selected at one time and things changed.

    Like when it was watched or what list it should go on.

    9 votes

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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. sabrina part 4 and vikings season 6B

    the 4th part or season 2B of sabrina hasn't been added
    https://www.themoviedb.org/tv/79242-the-chilling-adventures-of-sabrina/season/2
    same happends with vikings season 6B
    https://www.themoviedb.org/tv/44217-vikings
    (edit)also the 3rd part (season 2)of disenchantment has not yet been added
    https://www.themoviedb.org/tv/73021-disenchantment/season/2

    2 votes

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. A few shows ready to be moved to TMDB

    https://trakt.tv/shows/the-great-escape-2018
    https://trakt.tv/shows/mmmtv
    https://trakt.tv/shows/crash-course-film-production
    https://trakt.tv/shows/strong-woman-do-bong-soon
    https://trakt.tv/shows/weightlifting-fairy-kim-bok-joo
    https://trakt.tv/shows/moonlight-drawn-by-clouds
    https://trakt.tv/shows/sky-castle
    https://trakt.tv/shows/the-producers
    https://trakt.tv/shows/shinhwa-broadcast
    https://trakt.tv/shows/we-broke-up

    These shows are ready to be moved, they're partial matches due to the difference in episode title translations, the English titles being not official, or the TVDB version not being accurate. For the difference in translation, mostly they mean the same though, so I believe they're ready to be moved.

    Thank you for the work!

    1 vote

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  6. Filter watchlist by streaming service

    You can do this on the website but it would be great to be able to filter the watchlist by streaming services using the API too

    3 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Error message on all time stats

    If i click on all time stats on movie countrys and want to sort by "Recently Watched" or "Popularity" I get the error message "500 Never send a human to do a machine's job". Other categories work
    https://abload.de/img/1b9ko4.jpg

    1 vote

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  8. 1 vote

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  9. Automatically complete episode once seen

    I use my collection to keep track of what I have actually seen properly (not 🏴‍☠️)
    But for shows that are just on youtube, I don't really need to keep track of that. So I'd like to be able to mark series as 'automatically collect when episode marked as viewed'

    1 vote

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  10. Change data source to TMDB - Wise Camping Life

    https://trakt.tv/transition/tmdb/shows?trakt_id=174700

    Hello! Please help me switch this show's data to TMDB, it's a new show from 2021 but I'm confused on why it's still using TVDB as data source. Data on TMDB is already correct and updated.

    It'd be appreciated if the show name is changed into 'Wise Camping Life' as well, as it's the actual show name, not 'Hospital Playlist Goes Camping'. Thank you so much!

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. Big Time Rush - Data Refresh

    Trakt: https://trakt.tv/shows/big-time-rush
    TheTVDB: https://thetvdb.com/series/big-time-rush

    Seasons 1,2 and 4 have extra episodes that do not appear on The TVDB. Probably better to do a refresh than just a remove.

    1 vote

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  12. Background refresh

    This show as well as season 13 needs an update on their background, the one right now was from the previous season:
    https://trakt.tv/shows/rupaul-s-drag-race
    https://trakt.tv/shows/rupaul-s-drag-race/seasons/13

    Thank you!

    1 vote

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  13. Princess Tutu runtime

    Please set the runtime of every episode in https://trakt.tv/shows/princess-tutu/seasons/1 as 24 minutes long, and as 12 minutes in https://trakt.tv/shows/princess-tutu/seasons/2 – except for 2x25 (38) Finale - Der Nußknacker, which is also 24 minutes long.

    1 vote

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  14. Data removal tool?

    I'm not sure how easy or viable it would be to implement but an ability to help out with the cleaning up of duplicate content on Trakt would be great, in my opinion.

    Perhaps make it something only available to long-term VIPers (e.g. 3+ years) before you're eligible.

    2 votes

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  15. The Sandhamn Murders data refresh

    Hey, could you please initiate data refresh and transition to TMDB (https://trakt.tv/transition/tmdb/shows?trakt_id=54922). Now data between TVDB and TMDB is the same. Previously TVDB in season 7 have treated joined series instead of separate episodes. Thank you!

    1 vote

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  16. Staging website is down

    Constantly getting Error 502 at https://staging.trakt.tv/. Hoping to use this as a test environment for my app

    4 votes

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  17. Show movie runtimes as hours:minutes instead of just minutes.

    At least an option to switch between the two would be great. I'd like this because I often find myself doing the math to see how long a movie is.

    2 votes

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  18. Watchlist dosen't show anywhere

    Putting things on your watchlist does nothing. Nothing will show up in "up next" until you watch the first episode. This makes the watchlist useless for marking new shows you want to see later, as if you don't remember and manually mark the first episode as watched, you won't see it on TRACKT. There isn't even a way to just see the watchlist itself. Why does this feature exist if it does nothing?

    1 vote

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  19. Getting many collected 1/0 with new shows

    Hey Justin,

    I'm seeing some of the new shows with irregularities in the counter of collected and available:


    • Superman & Lois

    • Debris

    • Pacific Rim: The Black

    And these are the ones I follow. Dunno about others.

    Just FYI, I've also encountered duplicates in syncing my DB with your API.
    I synch my DB by your "ids->trakt" on the JSON.


    • On my Resident Alien I had duplicates and triplicates from episode 5 onward.

    • On my Superman & Lois I had duplicates an triplicates from episode 3.

    Is your side having issues?

    Cheers,
    Gus

    1 vote

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  20. Manhunt with Joel Lambert - TMDB

    Manhunt with Joel lamber is listed as having no TMDB link
    https://trakt.tv/shows/manhunt-with-joel-lambert

    Admittedly, TMDB still needs some work, but this is listed under an alternative title "Lone Target" which has a separate tract entry
    https://trakt.tv/shows/lone-target

    Not sure if these can be linked together?

    1 vote

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