General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. 1 vote

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  2. 1 vote

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  3. 1 vote

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  4. 1 vote

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  5. 1 vote

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  6. 1 vote

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  7. The great north

    The 3rd episode has not aired yet it shows that it has!

    2 votes

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  8. Update transition website

    Please update transition website https://trakt.tv/transition/tmdb/shows

    I want to know what shows I still have to update on tmdb

    If possible : show the comparison for the primary language of the show in tmdb, instead of English.

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    This page is updated every time an entry is updated on Trakt.tv. The language is not possible (much more work than it is worth).

    If you’re finding shows that are ready to migrate, please send a support ticket and we’ll migrate them as soon as we can.

  9. 1 vote

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  10. 1 vote

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  11. 1 vote

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  12. 1 vote

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  13. 1 vote

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  14. 1 vote

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  15. 1 vote

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  16. Improve Reelgood Sync

    Currently, when I watch a show via Reelgood and the app, I go back and mark it Watched in Reelgood. But for some reason, the Watched status never makes it back to Trakt.

    How often does it sync?

    My opinion is that it should Scrobble things like Watched status.

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    I suggest you contact the developers of Reelgood. The capability is available to them. Maybe you have a setting incorrect?

    Unfortunately, we don’t have the resources to support third party applications or add-ons.

  17. 1 vote

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  18. 1 vote

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  19. 1 vote

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  20. 1 vote

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