General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Mindy Project extra episode

    This is an extra episode at the end of The Mindy Project, which doesn't exist. https://trakt.tv/shows/the-mindy-project/seasons/6/episodes/11

    1 vote

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  2. Item from collection can't be removed.

    There's a single item in my collection that can't be removed- it has no metadata other than the data added.

    1 vote

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  3. how do I create a support ticket?

    On the support website, general, it says I have to create a support ticket. Maybe a stupid question, but I don't find where I can create a support ticket. Maybe you can put a link to it there?

    1 vote

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  4. 1 vote

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  5. 1 vote

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  6. 1 vote

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  7. 1 vote

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  8. 1 vote

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  9. 1 vote

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  10. 1 vote

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  11. 1 vote

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  12. 1 vote

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  13. 1 vote

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  14. 1 vote

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  15. 1 vote

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  16. 1 vote

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  17. 1 vote

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  18. 1 vote

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  19. 1 vote

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  20. 1 vote

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