General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
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  • My feedback
  1. Add filter for most popular(most followed/commented...) user lists

    One thing I would love to see coming back from old site is the popular
    lists section where you could browse through most popular (liked/followed/commented) user lists. In the past I used this to discover some great movies this way! Example for a former popular list:
    http://trakt.tv/users/_varg/lists/great-movies-you-may-have-never-heard-of

    I know that I can use the search to look for personal lists using:

    http://trakt.tv/search/lists?q=afi

    But there's no way to filter for most followed lists (month/year/week) as far as I know. What do you think?

    6 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Delete history from a specific date

    I recently had an error (probably a problem with an app) and during a single day, my episode play count for all my shows doubled/tripled! I know you can remove the watched statuses one by one, but as I now have thousands of watches in one day, that is just impossible! Also, removing the watched for the entire show is just as absurd! Is there a way to remove all of your plays/watches of a specific date (say Feb 20), so I won't have these extra watches messing up my record? If there isn't, is there a way to implement…

    24 votes

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    Researching  ·  8 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  3. network activity

    Please make the Network Activity section on the dashboard bigger.

    A lot of my friends (and me including) love to marathon tv shows and at the moment I can just see the last 9 episodes. If my friends marathon a show I won't be able to see any other activity and I just don't want to check everyone's history individually.
    If this idea messed up the new dashboard, then it would also be an idea to add a "Read more" button next to that section and that button could redirect us to the last 30 or 40 activities/entries of our…

    19 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Planning to expand the items and also display the most recent action per friend, rather than allowing 1 friend to dominate.

  4. Filter History by month

    It would be awesome if you could restore the functionality to filter the history page by month and get an overview of how many episodes and movies I watched during that month.

    7 votes

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    Researching  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. [suggestion][bug] Adding New shows to watchlist as a "TV show" instad of "1st episode"

    Under calendar, when you go to "All / New Shows" and you click add to watchlist, only specific episode is added to watchlist.

    Suggestion: Add whole "TV show" to watch list instead of episode only.
    Else please change "All / New Shows" to "All / New Episodes". It is misleading.

    Bug: Also in current state under new TV shows, added series episodes do not show up under "My / TV Shows", i.e. on your calendar.

    2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customized statistics for time spent watching

    Like how many hours spent watching in a specific year, month, time frame aside from the existing statistics for the present week and total time spent watching.

    12 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Personal Top 10

    It will be cool if everyone had a custom Top 10 for both shows and movies and we will be able to choose which show/movie are in the Top and choose the order.

    7 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Give lists a type, then use that in filter and search

    Lists would be a great way to find new shows to watch, but when searching for a show in lists, most of the results are of the 'shows I've watched/want to watch' type and therefore not helpful.

    If lists had a category attribute, (For instance: Best Of, Favorite, Watchlist, Watched, Personal, Recommendation) and that category could be used to filter search, then the results could, eventually, be much more helpful.

    13 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customizing Upcoming Schedule

    While the upcoming schedule is great, the fact that it includes shows on my watchlist makes certain days rather long. Perhaps we can have an option in the settings to display only a schedule that is the shows we've marked as watched.

    2 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Search for show(s) in lists

    As a way to find new shows, and compatible users, it would be great to be able to search inside lists.

    The current list search seems to find list names, not content in the list.

    A couple of regular language examples:
    "Show me lists that have The Hidden Fortress"
    "Show me lists that include Star Wars and The Hidden Fortress"

    11 votes

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    Researching  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Random (Surprise me!) TV Show/Movie

    Movie/TV Show recommendation engine - random suggestion.

    15 votes

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    Long Term  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Next chapter to check-in shown on the serie's homepage.

    It would be great if the next chapter to check-in was shown on the serie's homepage.

    1 vote

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Show who liked my comment

    Show the people who liked a comment. Just like on Facebook, so you can see who liked your comment.

    65 votes

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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Import my movie rating from Flixster.com

    I'd like to import all my ratings from flixster.com

    35 votes

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    VIP Ideas  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. List view as an alternative to grid view

    Make a written list of movies and show people have watch in alphabetical order. Include in it the rating given by the user and comments they may wish to write about the movie or show. This will make for a more condensed and orderly way of viewing your movies and shows.

    6 votes

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    Researching  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Comments with progress timestamps (in e.g. XBMC)

    When you are watching something and you see a specific scene, it could be neat to have the ability to post a comment for that specific time in video.

    E.g.
    Comment: "Best quote ever! owned!"
    Stamp: Game.of.Thrones.S01E02.720p.HDTV(00h27m57s-00h29m07s)

    226 votes

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    Researching  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. Liking/Commenting on a friend's activity feed

    Ability to like items on a friend's feed. Or comment on them. Like when they start watching a show you really really love and you want to talk to them about it.

    26 votes

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    Researching  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tagging friends when checking in

    I was thinking about a function where you could (when checking in) to tag someone who's listed as one of your friends. This way would save time when two or more persons that have trakt account watch something together. I say that based on my own experience, when I'm with friends and everyone stops to check in. what would be easier if only one could do that and tagging the other. Of course, that would mean that would have to implement too some kind of mechanism where you would allow some people to tag you and later you could just…

    64 votes

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    Long Term  ·  4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. Compare watched progress with another user

    Compare your watchprogress with another user (like e.g. in steam).

    Would be nice to have the possibility to compare the own progress with one (ore more) other users side-by-side.

    Like http://support.trakt.tv/forums/188762-general/suggestions/3595512-compare-watchlists-with-another-user- this could increase the social process, like whatching episodes, which both are missing together and so on

    43 votes

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    Long Term  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Christmas/Holiday genre to recommendations

    Add a Christmas/Holiday genre to the movie recommendation area.

    11 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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