General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Cowboy Bebop Episodes Out Of Order

    https://trakt.tv/shows/cowboy-bebop/seasons/1

    Season 1 episodes have become out of order this year. The thumbnails still reflect the correct order but don't match the current episodes.

    The link to the S1 TVDB is broken: https://www.thetvdb.com/dereferrer/season/0

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. The Academy of Country Music Awards

    All eps/seasons are probably dead ends, because they changed the counting style:

    https://www.themoviedb.org/tv/36268-academy-of-country-music-awards/season/56

    Instead of https://www.themoviedb.org/tv/36268/season/1/episode/56

    But please, take your time. No rush or anything :/

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Check-in from Dashboard

    I'm not using any external app.

    So I basically use Trakt on Web brower on my PC or phone for my checkins.

    I would find it useful being able to check-in right away from the dashboard (Up next to watch section) without having to access the episode in the first place.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Merge two Animaniacs (2020)

    Right now there are two new Animaniacs (2020) on Trakt.

    One is here, as season 6 of original Animaniacs.
    https://trakt.tv/shows/animaniacs/seasons/6
    This entry is updated from TVDB.

    Another is here, as separate show.
    https://trakt.tv/shows/animaniacs-2020
    This entry is updated from TMDB.

    Can you decide which one stays and which one goes and merge their trakt data?

    And also refresh data on eventual winner. Thanks!

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. "Timeless" mess up

    There's a 2016 show called Timeless. Then there's a sports documentary from 2005 called Timeless. Somehow they got mashed up.
    The 2016 version on Trakt seems fine, but the 2005 version which should be only 30 episodes (1 season) now have a Season 2 with names of episodes from the 2016 series. Basically the whole S02 needs to be deleted. Also the 2005 series have a missing TMDb link, so here it is (https://www.themoviedb.org/tv/36995-timeless).

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Saint Seiya (1986) and Ghost in the Shell: Stand Alone Complex

    Hi. The data of these two series are wrong.

    Saint Seiya
    https://trakt.tv/shows/saint-seiya

    The original show consists of the first three seasons. The other seasons are different shows. TMDB data are more precise.

    Ghost in the Shell: Stand Alone Complex
    https://trakt.tv/shows/ghost-in-the-shell-stand-alone-complex

    Same issue. The third season (SAC 2045) is a different show. TMDB data are more precise here too.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. Help: Q&A - duplicate to remove but which? And can/will watch info be combined?

    The Australian panel show Q&A has two Trakt entries. They are both linked to the same TMDB entry but there appears to have been two entries on TVDB, one of which has now been removed as part of a cleanup.

    This Q&A is the one that is linked to the now deleted TVDB entry, however it's the one that has continued to update:
    https://trakt.tv/shows/q-a

    Whereas this one hasn't updated since August last year but is connected to the remaining TVDB entry:
    https://trakt.tv/shows/q-a-2008

    I have been using the first version (the one with the broken TVDB connection) to track my watching.…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Premiers list outdated (Fall TV shows)

    Isn't it time you update it to spring?

    /r/television/'s sidebar is more useful than your site. Though I guess you want people to subscribe so they can filter the calendar? Then you might as well remove the list.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Predator: Catching The Black Cab Rapist

    Predator: Catching The Black Cab Rapist. First aired 24 March 2021 on Channel 5 and showing on TMDB is missing. Please can you add

    https://www.my5.tv/predator-catching-the-black-cab-rapist

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. Easier trigger to refresh show from lists

    I have over 2000 shows on my lists. I try to go through them every so often to refresh them due to the data transfer that is going on. (When I have the time.) Doing so means i usually have a few more shows downloadable on my Series Guide App.

    Right now i have 1000+ shows that still needs to sync their data from TVDb with TMDB. I don't have days to just sit around go into the show and refresh the data one by one. I try, but i never get close to finishing.

    It would be great if…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. Only show an episode in 'Up next to watch' when Watch Now is available

    I tend to watch a few TV shows which air in the US first before coming to the UK via our streaming services (e.g NOW TV, iPlayer and All 4) - so I tend to get episodes in my 'Up next to watch' which can't be streamed (legally at least) right away.

    Could the be a new filter on 'Up next to watch' which will filter episodes based on them being available through one of the user's favorite streaming services? I don't want to use the 'Hide this show' button because I'll just forget about the show down the line.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  16. shows to move from tvdb to tmdb

    https://trakt.tv/shows/the-day-i-became-a-god
    https://trakt.tv/shows/by-the-grace-of-the-gods
    https://trakt.tv/shows/black-mirror
    (bandersnatch is special episode 2 on tvdb, but it's a separate movie https://trakt.tv/movies/black-mirror-bandersnatch-2018 also on tvdb by the way, but they don't bother to clean up their mess in tv.. )
    https://trakt.tv/shows/death-note
    (again tvdb has two movies listed in specials.. https://trakt.tv/search?query=Death+Note+Relight)
    https://trakt.tv/shows/with-a-dog-and-a-cat-every-day-is-fun
    https://trakt.tv/shows/d4dj-first-mix
    (added the episode titles from official YouTube stream added on tmdb)
    https://trakt.tv/shows/kaguya-sama-love-is-war
    (urgh, tvdb and their adding of episodes)
    https://trakt.tv/shows/hypnosis-mic-division-rap-battle-rhyme-anima
    (added episode titles from Funimation on tmdb)
    https://trakt.tv/shows/adachi-and-shimamura
    https://trakt.tv/shows/drag-race-holland
    (added al wow presents plus info to tmdb)
    https://trakt.tv/shows/burn-the-witch
    (it is also a movie though on tmdb https://www.themoviedb.org/search/tv?query=burn%20the%20witch ... since we're moving to one…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Buzzfeed Unsolved True Crime and Puppet History Issues

    https://trakt.tv/shows/buzzfeed-unsolved-true-crime isn't updating with the new season and changes to bring it in line with TMDB, despite trying to refresh it a few times over the past few weeks with my VIP privileges.

    Also, https://trakt.tv/shows/puppet-history and https://trakt.tv/shows/puppet-history-2020 are the exact same TMDB entry - is there a way to merge them?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. This TV show needs to be updated

    https://trakt.tv/shows/new-face

    https://www.themoviedb.org/tv/113760
    TMDB data had been updated but the trakt.tv information not yet.
    The show should have 25 episodes instead of 16 episodes currently shown. Please follow. Thank you!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow VIP Users To Add Streaming

    There are multiple movies that do not have all of the streaming information. It would be nice if we could add them.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base