General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. what ought appear in profile edit?

    There is an empty greyish goldenrod rectangle top left. See image

    http://img441.imageshack.us/img441/1325/whatoughtappear.png

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Quick watched & collected icons on calendar view screenshots

    On the calendar view, provide mouse over fast buttons to be able to click watched or collected on an episode.

    10 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. 0 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. 0 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. 0 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. 0 votes

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  7. 0 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. Incorrect season ATEEZ Log_logbook

    Someone added a "Season 1" in the log_logbook series from ATEEZ. That "season 1" doesn't exist. It is just a "copy" from 2018-2019 and 2020 content. It have the same episodes twice.

    https://trakt.tv/shows/ateez-log_logbook/seasons/1 It must be deleted.

    0 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  9. Completely ditch TVDB and use TMDB only.

    There is a lot of hotchpotch in TV Shows on Trakt. Please use TMDB only. We users will keep fixing stuff on TMDB, automatically Trakt will become organized as well.

    0 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    I appreciate the desire, but unfortunately it isn’t quite that easy. We want to make sure to preserve viewing histories and if the seasons or episodes don’t match perfectly, we’re creating duplicates. Also, some shows don’t meet TMDB’s bible for contribution.

  10. trakt.tv add-on for kodi.tv

    I can't remember when was the last time trakt.tv add-on for kodi.tv media center had gotten any updates so it would be nice to see the add-on get updates. Just my opinion.

    0 votes

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    0 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  11. stop telling me to connect to facebook

    On the dashboard notification i consistently have to hide you asking about Facebook. i don't want to connect to Facebook. can you please STOP with the notification

    0 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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