General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Can't edit list descriptions

    Had this issue for a while now: When I try to edit a list description it just keeps on loading. this is in Chrome/IE/FF.

    http://i.imgur.com/fqWWh.jpg (this goes on forever)

    3 votes

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    Completed  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Small IRC script

    Just a small perl IRC script to say a /me message of what you are currently watching with episode name, season and episode number.

    1 vote

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Gender-Neutral Pronouns for Profiles

    If you choose not to select a gender on your profile page, the site automatically gives you male pronouns (he, his). Please change this so that if you choose not to list your gender the site uses gender neutral pronouns instead (they, them, their).

    9 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    1 comment  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  5. unable to tick last item in list

    Over the last few weeks I have not been abe to tick the last item of my custom list.

    I am able to tick and untick all the other items just not the last.

    I have 3 items in my list.

    2 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Looks like this was working, but it sometimes has a delay in saving. I added a spinner to indicate it’s still in the process of saving.

  6. Wish I was able to import my existing list

    Wish I was able to import a list I already made in a text file

    10 votes

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    7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Search function: Include lists

    Often brought up request: Allow us to search for lists.

    (Just getting some of these up here aswell (before they get lost :))

    11 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. About the interation betwen the members

    It would be cool if you hone the interaction between members, I refer to "followers" could be in the style of twitter if I follow someone I should get updates from him on my homepage, it encourage people to comment more, make the evaluations ... And "Friends" what's that? How a person becomes friends with another in the site? I do not understand. Leave only the "followers" and "following" would be cool. :)

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Missed episodes

    Show list of episodes, which were aired but not watched. Also it could be implemented as API method.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Advanced Rating System vs. Favorites

    With the "Advanced Rating System" active it should not show movies & shows rated below "7" or even "8" as a users favorite. As an alternative give us another dropdown option (http://i.imgur.com/Qx4lq.jpg) to show from the "rating XY or above"

    Some threads were this has been mentioned on GS:
    https://getsatisfaction.com/trakt/topics/startfriendlovesnmovieslistfrom7pointsot5
    https://getsatisfaction.com/trakt/topics/lovedfavoriteschanges (mentioned this as planed)

    11 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    If you have advanced ratings on, you can choose 7+, 8+, 9+, or 10 for both recent and random shows and movies. This gives alot better control of your favorites.

  11. Issues with the search function

    I thought I'm gonna reopen this thread as it might show up sooner or later anyways. As you mentioned you have the search limited for items with 3+ characters due to performance issues. I noticed there have been some improvements (taking the ice age / toy story examples) but this does seem to exclude TV-shows like "24", "Air", "K", "Oz", "V" etc. Any chance of getting these enabled aswell?

    This problem has been reported in multiple instance on GS. Some examples:
    https://getsatisfaction.com/trakt/topics/angleeisunfoundableinthesearchboxwhilepeopleischosen
    https://getsatisfaction.com/trakt/topics/iceageismissing

    Another thing is the…

    6 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Liked list should show up under the list tab

    This was mentioned as a WIP already I belive: When liking a list they should appear in a tab on your list page (as a form of bookmarking).

    See: https://getsatisfaction.com/trakt/topics/follow_lists

    6 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Choose If I want to share to Twitter, Facebook or Tumblr individually

    Not all the post like now, If I'm watcing a show and I don't want to share it, and i'm in an App that it's using the API, it will share it automatically, I can't deactivate that for an single episode., It will be amazing if I can choose if I want to share it or not.

    3 votes

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    3 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lists popup suddenly has unsightly scrollbars (BUG)

    The popup with the lists checkboxes has greyed-out vertical and horizontal scrollbars.

    5 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Vegas (2012) link to wrong series

    When clicking on episode (or series) titles for the 2012 show Vegas, you are sent to the corresponding link for a 1970's show of the same name. On looking at the links, they are incorrectly missing of "-2012" from "vegas".

    For example: trakt.tv/show/vegas-2012/season/1/episode/10
    as opposed to
    trakt.tv/show/vegas/season/1/episode/10

    2 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't add a show to my collection

    I was trying to add the next show to my collection but it's impossible. When I click on "+ collection", appears the Loading pop-up but it didn't appear on my Collected Progress view

    http://trakt.tv/show/mazinger-edition-z-the-impact

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Wrong screenshot images on select Hey Arnold! episodes

    Even though on the TVdb the images are current, on 1x18 of Hey Arnold, it is not the matching image, and it seems to be off by just one episode.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Refreshed. For future reference, VIP members can force a refresh of episode images by hovering over the poster on the show summary page.

  18. Unsee an entire season or show

    There should be a way do deselect a whole season or show, in case of an accidental marking as "seen". Having to go through every episode to delete it isn't practical at all.

    3 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sync collection in XBMC in the official addon

    Add 2 way sync for your TV and movie collections in the official XBMC addon.

    45 votes

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    7 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Update movie info and images

    Is there a way that we can upload images to movies that dont have it? like http://trakt.tv/movie/che-guevara-2005

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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