General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Rate seen movies from profile page or history

    Hi, I miss the ability to quickly rate movies I have seen recently.

    Usually how it works is that I watch couple of TV shows or movies and then i want to rate them. Now I have to log in to Trakt, click on my profile, where I can see what i have recently watched. Then I have to open the respected unrated movies or tv shows one by one and rate them in their own page.

    It would be much more convenient if we are able to rate directly from profile page (or also history page) simirarly as for…

    141 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Next episode" and "Recently aired episodes" for older shows seems silly.

    When I open the show page for Dexter's Laboratory, I get "Next episode" and "Recently aired episodes". This seems a bit silly for a 10+ year old show.

    3 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Rock and Chips thetvdb link is wrong

    thetvdb link should be 137591 and not 138671.

    1 vote

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    Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mark seasons watched from the show summary

    On each TV series page, there are posters for each season. These posters should have a hover option for marking them "seen".

    36 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. collected but not watched

    It'd just be cool to have some kind of view for stuff that is collected but not viewed

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    This already exists, just go to your Library > Collection section for TV or movies. Then turn on the “Hide Watched” setting.

  7. New website design

    I noticed that the website has a new design. Not at the homepage, but at the profile page. Honestly, I liked too much the past design because it showed more of the recently TV shows I watched. Before it showed 10 episodes recently watched, now it shows only 5. I would appreciate if it back to shows 10 episodes like previously. I think trakt is the best social network for TV shows and I would love if you guys back to the past design, if it's possible.

    6 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. See the progress of all the tv shows

    Now the webpage only shows the progress of the shows seen the last week.

    It would be wonderful if I can see all the shows there, to know instantly the progress of each one

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ratings Idea

    The tv shows/episodes/movies ratings pages should automatically sort by the rating. Highest to lowest, with the option to do lowest to highest from the drop down box also.

    3 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Timezone For Show

    Hello, I was wondering if it was possible to expose the timezone or UTC offset for a show via the API. In my application I would like to display show times relative to the user's time, so an episode won't be treated as already aired until it actually aired (if the user is in a timezone ahead of the shows timezone).

    I know TVRage has this information available in their API, but I was hoping to avoid reaching out to their API for that information, since I'm able to get everything else from your API.

    14 votes

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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    Added some fields to the API to help with localizing.
    “first_aired_iso”: “2010-10-31T21:00:00-05:00”,
    “first_aired_utc”: 1288598400,
    “air_day_utc”: “Monday”,
    “air_time_utc”: “1:00am”

    The following methods have been updated:
    show/summary
    show/season
    show/episode/summary
    user/calendar/shows

  11. Make "watched" label and rating label clickable.

    This is a minor tweak. As the site is rendered right now the labels shown on the movie posters are not contained within the anchor tag. This means that a large chunk of the poster does nothing. The same goes for the "In collections" and "In watchlist" ribbons too, although they also show a tooltip.

    Unless you have a greater plan for these labels (e.g. making the watchlist ribbon link to your watchlist) I would like them to be inside the anchor tag (the link) so that they too link to the movie page.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bug where looking at the recent comments for a user

    If you look at the recent comments, and the user has more than one comment for a show, the screen correctly shows a comment, but prints the first comment made in that show rather than the most recent one. Eg.
    http://trakt.tv/user/echelon_four/comments/shows/all/added
    shows arrested development comment at the top (currently), but the comment is not the most recent arrested development one

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bug watches of a episode

    The watched count isn't correct on hover (see: http://hvlt.nl/2zoi0)

    1 vote

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  14. recommandations

    i more like comedy based stuff... how come i moustly get action/drama movies recommanded?

    1 vote

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  15. Improve API to support batch querying

    My application frequently needs to update multiple movies and shows at once. At the moment, it queries the "updated" endpoint and is limited to issuing individual summary requests for items in the list that need to be updated in my app. It seems REST endpoints that support lists of ID's would improve performance on both ends.

    For movies, I envision an API endpoint that will accept multiple movie ID's and return a list of JSON summaries for all of them.

    For shows, the same thing, and it would be nice if there was an optional parameter like "all" that would…

    3 votes

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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  16. New API: liked lists

    I love that I can now see the lists I have liked on trakt.tv, but I would really love if this was included in the API!

    7 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  17. Wrong release date

    Where do you get the release date info from? Some of my movies already released show a release date as of Sept 6 2013, which does not make sense.

    For example look at the movie "Populaire"

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    On TMDb, it needed to have a primary release date set. I went ahead and set it to the French release date which is in 2012. In the future, you can just edit on TMDb and trakt will sync up in a few days,

  18. TV Show Progress page should only show episodes as un-watched once they've aired

    Currently the TV Show Progress page shows episodes that air any time 'today' as 'aired today', even though they air later that day. Trakt already knows what time the shows air, so why not take that in to account when calculating whether an episode as aired or not.

    An example for right now is New Girl. The next episode to air is today, in about 12 hours time, and yet the progress page is telling me that I'm missing an episode.

    35 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    The progress bars on the show summary and progress page have been updated to use the localized date/time value. The time has been added to the next episode too. Episodes won’t count toward the percentage until they have actually aired.

    For example, Suits is on at 9pm tonight. I will be at 100% watched until tonight at 9pm, then my % will go down a bit to indicate I need to watch the latest ep.

  19. 2 votes

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  20. A simple RSS feed of my history

    I would like to see the ability to subscribe to an RSS feed of my history.

    6 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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