General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Mention notifications not sent

    Looks like there is a bug with the detection of mentions. I got one set between brackets and got no mail for that. I figure that case isn't detected yet? (@username). The regular @username mentions have been working fine.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Setting the time

    I'm from Bulgaria, timezone UTC+2. Bulgarian show "Darvoto na zhivota" airs on Sundays at 21:00. The site shows time of broadcasting - Mondays at 01:00.
    Can you add a clock setting to change it a few hours ahead or back as in SeriesGuide for smartphones?

    Thanks!

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Activity calls should have al limit option

    Currently you can limit the returned activity by using timestamps, however I just want to receive a number of activity items. It doesn't matter if it's a week ago or even a year ago. So I just want to be able to say: retrieve the 25 latest items.

    1 vote

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Keep up the good work...

    I have become a VIP member because you guys granted my request within 24 hours. I am telling everyone I know about this site - you guys rock! Thanks man, really.

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Poster art...

    I warn you :) This is going to sound really dumb...but here goes. 9 times out of 10, I love the poster art you choose for the movies; however, is there any way you could change the poster image of "The World's End" and especially "The Wolf of Wall Street" - that yellow image is a real eye sore.....how hard did you laugh when you read this? I'm a huge dork and I admit it :) Love your site!!!

    2 votes

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    Completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. API Call for only Ratings

    Specific API calls for shows/movies/episodes that only pull ratings(total/love/hate) without all the clutter. Used if the app already has the media info downloaded and only needs ratings.

    7 votes

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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't add missing movie to trakt database

    I'm aware of adding a missing movie to the trakt database by following the steps here: http://support.trakt.tv/knowledgebase/articles/151226-how-do-i-add-a-new-movie-to-trakt-
    But unfortunately that didn't work for me. I still get that funny D'oh error message :-)

    Moviename: Borgman
    TMDB: http://www.themoviedb.org/movie/186929-borgman
    IMDB: http://www.imdb.com/title/tt1954315/?ref=fnaltt1

    Is this a bug or am I missing something?

    2 votes

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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bug in charts

    In the chartlist (http://trakt.tv/charts/episodes) there is a bug. If you click on the episode link it will give an 404. Happens because there is no show name inside the url.

    1 vote

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    Completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Escaping HTML-Tags in Shouts/Reviews

    So, I had to remove various votes to be able to post here again.. anyways:

    Whenever you post something in a text box with basic HTML-Tags enabled the "<" isn't escaped. So if you post a smilie like ":<", ">_<" or make an arrow "<->" or similar things it cuts of everything after the "<" once the shout is posted. I've lost multiple shouts due to this already ;(.

    1 vote

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    Completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Rogue quotes at end of 'votes' string

    At the end of the XXX votes string there is a rogue quote string e.g.

    320 votes <meta itemprop="ratingValue" content="97">"

    1 vote

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    Completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Google Chrome Plugin : XBMC Trakt.Tv Remote

    Hey I want to notice you to the plugin google chrome plugin : XBMC Trakt.tv Remote.

    This addons is a quite simple xmbc remote allowing you to play your content from trakt.tv.
    It adds play button to movie/episode in trakt.tv interface to start the content in xbmc.
    It also show a player bar at the bottom of trakt.tv web site allowing you to pause,resume,stop or seek the currently playing item in xbmc.

    Don't hesitate to give me your feedback on this addons and your ideas for the roadmap.

    3 votes

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    4 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enhanced search results for shows

    It would be helpful if the search results contained the status of the show (continuing or ended) as well as the number of seasons the show has.

    15 votes

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    4 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  14. Activity calls minimal info should also return episode title

    I'm making calls to the activity API to show the user it's latest activity. However I can't use the ?min=1 calls cause it doesn't include the episode titles (titles are included for shows and movies). This is very annoying, since my users would like to see the episode title directly into their activity feed.

    Could this be implemented?

    1 vote

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  15. Footer link don't work on Community page

    The links in the footer e.g. About, Blog... do not work when on the community page.

    2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Typo in 'Special' in the widgets

    When a tv episode special is/has been watched, the forum widget generated has a typo i.e. 'Sepcial' instead of 'Special'

    http://i41.tinypic.com/2u5t6o5.jpg

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. How can I add a not yet release tvshow ?

    I want to add this but I can't.
    Its not yet released. If I cant' add I have to write it down elsewhere and then add on Trakt.

    Is it possible to add even Its not yet released?

    Bonnie and Clyte
    http://www.imdb.com/title/tt2707792/

    thanks!

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. BUG: search result counter doesn't match displayed results

    If I search for a movie "Inception" for instance, it says "5 matches for ...." but displayed are only 4.

    Even on the "more ->" page it's the same

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. [Bug] Save changes button missing on http://trakt.tv/settings/viewing

    I tried disabling Ads on the site on this page, but I cannot save my change as the "Save Changes" button that is present on most pages in "settings" is missing on this page.

    2 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. weekly charts

    This is not really an ideia, i just need to know when does the weekly charts resets :
    http://trakt.tv/user/Pdr/charts/movies/time/weekly

    sunday, 23:59 US time?

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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