General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  2. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  4. [DEL] Anger Management S3-5

    Somehow there are „new“ Episodes appearing for the show Anger Management. After I had a quick look on TMDB I couldn’t find those entries on the website, so I’m not really sure how they ended up on trakt. The show ended and has exactly 100 episodes divided in S1 with 10 and S2 with 90.
    please check the show and delete Seasons 3-5, thx
    https://www.themoviedb.org/tv/42878-anger-management

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  5. Refresh Bleach

    The show has duplicate episodes, needs to be resynced with TMDB to have the duplicate episodes removed. Trakt link: https://trakt.tv/shows/bleach

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  6. One Piece Episodes Completely Messed Up By TMDB Switch

    I'm not sure how to properly characterize the problem, but the switch to TMDB effectively just added 958 duplicate episodes because TVDB and TMDB episodes are numbered so completely differently.

    TMDB: https://www.themoviedb.org/tv/37854/seasons
    TVDB: https://thetvdb.com/series/one-piece

    Besides differing definitions of the seasons, the TMDB numbering within each season is based on absolute order. For instance it lists 61 episodes in season 1 so the first episode in season 2 is listed as 2x62 instead of 2x1(62).

    I guess, since we're switching to TMDB, the existing episodes from TVDB should be removed.

    PLEASE make sure to get the absolute episode numbering right...for this…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bleach: Season removals

    This series has changed its data source to TMDB thus seasons 2+ don't exist and watch data can be transferred if possible
    https://trakt.tv/shows/bleach

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  10. Americas National Parks

    There appears to be a dupliate entry of this show?
    https://trakt.tv/shows/america-s-national-parks-2015
    https://trakt.tv/shows/america-s-national-parks

    both of which link to the same TMDB entry https://www.themoviedb.org/tv/78713-america-s-national-parks

    Are they able to be merged?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  16. please remove show, which is actually a movie

    this show
    https://trakt.tv/shows/hawking
    is actually this movie
    https://trakt.tv/movies/hawking-2004
    they have the same imdb id but the tmdb link for the show isn't working

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5
  • Don't see your idea?

Feedback and Knowledge Base