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Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

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The Trakt Team
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  1. Kurulus osman not up to date

    The show is not up to date anymore. There are now 42 episodes in total in the app but they are now at 46 episodes. Please can you update it??

    3 votes

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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Refresh of the show Boerke

    Can someone refresh the show Boerke?
    https://trakt.tv/shows/boerke
    I have updated the show info and added new episodes yesterday, but this is not yet in sync with Trakt.
    Thanks in advance!!

    2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Refresh: Great Canal Journeys

    Great Canal Journeys recently lost Series 11 and 12 data. TMDB had very little available data - I assume previous data was from TVDB. This was updated a few days ago so TMDB now has all the episodes listed, but Trakt has not pulled this new data through.

    3 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. Refresh Yu-Gi-Oh!

    Show needs to be resynced with TMDB since its currently stating more episodes than there actually are. Trakt link: https://trakt.tv/shows/yu-gi-oh-duel-monsters

    2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. 2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. Refresh request: 7 Days

    Would someone be able to refresh 7 Days (https://trakt.tv/shows/7-days-2009)? A new season has been updated in TVDB (which is still the source for this show), but it hasn't shown up in Trakt yet. Cheers.

    2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Guys Grocery Games

    Show is not updating. TVDB and TMDB have the series correct and up to date. Please refresh show

    2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. Refresh Ani*Kuri15 to remove stale episodes

    Season 1 has episodes 6-15 which are duplicates of season 2 and 3 and have been removed from TMDB, so it should be a simple refresh. Thanks!

    https://trakt.tv/shows/ani-kuri15/seasons/1

    2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  9. F*ck, That's Delicious

    This show is currently wrong on both TVDb and TMDb. I have aligned the episodes on TMDb now can, we switch the data source over to TMDb please and do a complete data refresh of all seasons? Many thanks

    1 vote

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. Force refresh on series

    Please, force a refresh on https://trakt.tv/shows/italy-at-war-1940-1942-battles, because it's been two days I'm trying to fix that, and it's not working. I also found the correct air dates (and this could be part of the problem, since they were initially missing).

    Links to TVDB and TMDB are:
    * https://www.thetvdb.com/series/italia-in-guerra
    * https://www.themoviedb.org/tv/101953-italia-in-guerra

    1 vote

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  13. 2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. Arrested Development

    Arrested development has ended however it is still being considered as current (be episodes coming out)

    2 votes

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. Refresh Great British Ships

    there are 2 entries in Trakt for this show
    can you merge the TVDB entry with the TMDB entry and Refresh

    https://trakt.tv/shows/great-british-ships-2018
    https://trakt.tv/shows/great-british-ships

    2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Data Refresh - 4 shows

    Some shows need refreshing to match the episode titles that have been changed on TMDB a few days ago:

    https://trakt.tv/shows/the-great-north
    https://trakt.tv/shows/the-great
    https://trakt.tv/shows/kenan
    https://trakt.tv/shows/young-rock

    2 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sträter - Needs data refresh

    Since my last entry was closed but nothing changed and no comment was made.
    https://trakt.tv/shows/strater

    Last refresh date is still may 2020. TMDB and thetvdb disagree on the season for this but trakt should at least pull the data from one of them.

    Or is there something that keeps trakt from updating the entry? I can address those issues if i know them.

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    The main issue is that it isn’t in English. Once the entries have English, that should force a refresh on Trakt automatically within 24 hours of the update.

    For more details:

    The data at TMDB for this show needs updating. This show is still using TVDB as its data source and we are transitioning to TMDB.

    Please make sure the movie, show, season and/or episode exist on TMDB with correct English information filled out. It must be in English or “No Language” to be imported to Trakt.

    For more details on our transition to TMDB, please see https://blog.trakt.tv/tmdb-transition-ef3d19a5cf24.
    And to learn more about our import and update process, please see http://support.trakt.tv/knowledgebase/articles/1967838.

    Thanks again for all your help with the TMDB transition and moderating data over there. We really appreciate it!

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to…

  19. Refresh Renters

    needs TVDB refresh, TVDB has 9 seasons, Trakt as 8 seasons

    https://trakt.tv/shows/renters

    1 vote

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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