General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. TVDB DVD Order seasons support

    TVDB supports multiple season ordering now. This seems to be screwing up some series. For example
    - Downton Abbey Seasons 2-5
    - Archer season 3

    These two examples added a DVD order season with episodes that were considered specials before now in the regular season. But Trakt didn't maintain the same episode IDs. I had checked in to the specials in my watched history, but these new episodes are not watched. Also, episode images are wrong for some of these, specifically Archer.

    6 votes
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    Long Term  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Recent TVDB changes made a complete mess out of the Angry Video Game Nerd seasons

    In TVDB the order of seasons/episodes of the show Angry Video Game Nerd (https://trakt.tv/shows/angry-video-game-nerd) was completely changed. I don't understand why the did it. The old order followed the season-numbering of the DVD releases from that show (https://cinemassacre.com/2016/12/02/avgn-and-jmm-dvds-and-blu-rays-in-stock/) and I can't find the new order, neither at Cinemassacre's official web side nor their YouTube channel.
    Now episodes were moved in other seasons and the old season 6 was removed completely. New season 6 is now season 7 and so on. In consequence many episode title do not have their correct episode number and therefore have incorrect…

    4 votes
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    Started  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Flag deleted TVDB shows

    Trakt relies a lot on TVDB for shows. Sometimes TVDB has duplicates which eventually get fixed. But when that happens, these dupes are still available on Trakt.

    I suggest coming up with a notification system that warns when a show has a TVDB entry disappear. Who would get notified? Well, mostly you guys, since you're the ones with the ability to remove dupes. Maybe you could also add a warning on the show page that the TVDB entry is gone and that Trakt admins are investigating.

    This might cut down on dupes and the constant reports about them.

    Note: this…

    112 votes
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    Researching  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Re:Zero Season 1 Director's Cut

    Please add a way to track the Re:Zero Director's Cut Episodes (https://www.thetvdb.com/series/re-zero-starting-life-in-another-world/seasons/alternate/1). The show is being rebroadcast, combining two episodes into a single extended one and adding new content.

    Psycho-Pass did a similar rebroadcast with double episodes as a director's cut, and those episodes were added as Specials (https://www.thetvdb.com/series/psycho-pass/seasons/official/0 & https://trakt.tv/shows/psycho-pass/seasons/0).

    6 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. https://trakt.tv/shows/beyblade-burst-2016-125972

    The show with the proper TVDB id (https://trakt.tv/shows/beyblade-burst-2016-125972) is stuck and not updating. See also the previous merge request.

    https://support.trakt.tv/forums/188762-general/suggestions/33805255-merge-beyblade-burst

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. https://trakt.tv/shows/bakugan-battle-planet

    Messed up data on trakt only https://trakt.tv/shows/bakugan-battle-planet

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. https://trakt.tv/shows/2020-155214

    https://trakt.tv/shows/2020-155214 this is messed up due to a completely wrong TMDB linkage by a user...

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Seton Academy - Data Refresh not Working

    https://trakt.tv/shows/seton-academy-join-the-pack

    I've already asked here to Refresh the Data for this show to update:
    Main Poster
    Season 1 Poster
    Episode Screenshots
    Status

    But even after the Data Refresh, it doesn't seems to be updated. Please look into this matter! Everything is updated on TMDB and TVDB.

    Also, same goes for this show: https://trakt.tv/shows/hidden-things

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Data not refreshed

    Please fix the Japanese Spider-Man series [https://trakt.tv/shows/spider-man-1978-70605]. I’ve Refresh Images but nothing comes up.

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Hollyoaks favourites

    Hollyoaks favourite episodes need adding on to the app. They are currently airing Thursday and Friday 7pm

    2 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Issue with conflicting TMDB and TVDB import

    I've noticed at least one example where a show having different season delineation on TVDB and TMDB has lead to the seasons being named incorrectly.

    For example: One Piece Season 3 runs from episode 31 to 47 on Trakt and TVDB. However it is incorrectly titled "Drum Island Arc" which comes from TMDB. This is because season 3 on TMDB runs from episode 78 to 91 (which is correctly titled Drum Island Arc).

    Is it possible to prioritise one source for the information to avoid these issues?

    9 votes
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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Please fix these entries

    Each one of these entries either has an incorrect TMDB URL, or shouldn't be listed in Movies as it is a TV-Mini-Series. They most likely have duplicate entries as well. If links are requested, I will do my best. But it would be nice not to.

    The list.

        Dr. Horrible's Sing-Along Blog          

    Batman v Superman: Dawn Of Justice (Ultimate Edition)           

    The Lord of the Rings: The Return of the King (Extended)            

    Battlestar Galactica            

    Family Guy Presents: Something, Something, Something, Dark Side         

    The Lord of the Rings: The Fellowship of the Ring (Extended)            

    The Lord of the Rings: The Two Towers
    …
    1 vote
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    Planned  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Keep track of changes in ratings

    Currently, there is just one source for your rating of an item on Trakt. If you rewatch something and decide you don't like it as much and change the rating there is no way to see what your prior rating was - would be cool to see your ratings change over time.

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Update Will & Grace status

    https://www.thetvdb.com/series/will-and-grace
    Shows correct status and correct seasons/episodes including the rebooted episodes

    TMDB breaks these two out into separate series:
    https://www.themoviedb.org/tv/4454-will-grace?language=en-US

    and

    https://www.themoviedb.org/tv/74321-will-grace?language=en-US

    Because these are not 1:1 matches, the status in Trakt is incorrect.

    5 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Make 'Data refresh' available for everyone (improves it for everyone ;)

    Hi,

    so I changed some shows in TMDB. I guess I could now manually refresh it in trakt. Wouldn't it make sense to allow this for everyone? Currently, I would have to inform you (or support) and they do it manually... if you could just tell all wrong show info complainers to go to TMDB, fix it and they just hit refresh when done, you will never have to fix something manually ;)

    thanks,
    chris

    242 votes
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    Researching  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Season Posters

    I think there should be system so we can upload and vote for seasons posters or movie posters, for "perfect" customization. Maybe a vote system once a week for VIPs or all users? Mainly i have 3 matching posters for 3 seasons for Fargo. A harmony in all banners and posters would be "great!" interface for Trakt.tv!

    29 votes
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    Researching  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Movie language matching with "original title"

    After coming by this too often:
    Please rely on the original title language from TMDB only as a fallback. It's wrong on tons of foreign movies due to the fact that the field was added just over a year ago.

    I would take the language field as the default and only if multiple languages are found do a comparison with the "original title". Wouldn't hurt to display all of them anyways though ;).

    160 votes
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    Researching  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Alternate show dates for different regions

    Alternate show dates for different regions (i.e. Doctor Who on BBC America vs. Doctor Who on BBC One)

    32 votes
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    Researching  ·  4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Rating actors

    Rate actors and be able to put your favourite actors into a kind of collection on your profile

    190 votes
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    Long Term  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Create lists from a CSV file import

    Before trakt, I used to have a list with all the titles I've watched and liked. It's painful to manually sync that list (thousands of entries) with trakt.tv

    It would be very useful to have an ability to sync them automatically.

    206 votes
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    19 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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