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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. Mr Pickles Data Refresh

    Mr Pickles Season 4 (https://trakt.tv/shows/mr-pickles/seasons/4) has only aired 1 episode with no dates for the rest, as of yet. It needs a data refresh please.

    Thanks

    12 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Flag deleted TVDB shows

    Trakt relies a lot on TVDB for shows. Sometimes TVDB has duplicates which eventually get fixed. But when that happens, these dupes are still available on Trakt.

    I suggest coming up with a notification system that warns when a show has a TVDB entry disappear. Who would get notified? Well, mostly you guys, since you're the ones with the ability to remove dupes. Maybe you could also add a warning on the show page that the TVDB entry is gone and that Trakt admins are investigating.

    This might cut down on dupes and the constant reports about them.

    Note: this…

    80 votes
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    Researching  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Refresh shows

    Please refresh these shows,

    https://trakt.tv/shows/idol-se
    https://trakt.tv/shows/paradise-hotel-se
    https://trakt.tv/shows/tv3-dokumentar

    7 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. "NCIS" images resfresh

    Hi!
    Could you please force a refresh of "NCIS" poster and backdrop images (https://trakt.tv/shows/ncis)?
    On TMDB newer ones are present, but Trakt still shows quite old ones (with many characters not present in the show anymore).

    Thank you!

    Uli666

    4 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Wrong runtime on several series;

    SpongeBob SquarePants has the runtime set up wrong. The show usually aired (for exemple, the 3 firsts) 3 (or 2) episodes at once, gathering those, it would make the right 23 minutes. In case of the 3 first, 2 have 11 minutes and one has 1 minute. But, on Trakt, all of then have 11 minutes.

    And, the specials for Simpsons are, too, wrong.

    Would apreciate if this was fixed, thanks!

    6 votes
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    Started  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Trigger Data Refresh for Non-Vip Members

    Please let non-vip members to have limited number of trigger data refresh per month/week.

    Thnx

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. When episodes are moved on TVDB the episodes and associated plays are not moved

    As an example I watched a bunch of The Adventures of Sonic the Hedgehog episodes in 2015. Back then the episodes were split into 4 seasons, However since the all the episodes have with exception of the Christmas special have been moved into a single season. (see https://forums.thetvdb.com/viewtopic.php?t=57933)

    However, instead of the episodes being moved into season 1, they have been duplicated into season 1, so there are now multiple copies across the seasons (eg "Blackbot the Pirate" is now 3 episodes in two seasons - all with the same TVDB link)

    Since TVDB episodes all have an ID…

    7 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Philip Defranco Show new TVDB link

    Old one was deleted.

    https://trakt.tv/shows/the-philip-defranco-show

    https://www.thetvdb.com/series/philip-defranco-show-pds

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Refresh Flip Or Flop

    Season 4 on Trakt is out of sync with TVDB

    https://trakt.tv/shows/flip-or-flop/seasons/4
    https://www.thetvdb.com/series/flip-or-flop/seasons/official/4

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Can anyone change the data of this shows?

    The follows shows needs to be updated their background, poster, banner.
    https://trakt.tv/shows/with-love-the-series
    https://trakt.tv/shows/a-gift-for-whom-you-hate
    https://trakt.tv/shows/failing-in-love
    https://trakt.tv/shows/hotel-stars
    I've checked the data on TVDB and TMDB and it's correctly, I don't know why isn't working on trakt

    As for the next show all the data is wrong
    https://trakt.tv/shows/dino-girl-gauko

    Whoever can fix this thank you very much!

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Granblue Fantasy The Animation Episode Error

    The latest episode of Granblue Fantasy The Animation (2x8) is mistakenly listed by its absolute episode number and added to season 1 (1x22).

    trakt:
    https://trakt.tv/shows/granblue-fantasy-the-animation/seasons/1
    https://trakt.tv/shows/granblue-fantasy-the-animation/seasons/2

    tvdb:
    https://www.thetvdb.com/series/granblue-fantasy-the-animation/seasons/official/1
    https://www.thetvdb.com/series/granblue-fantasy-the-animation/seasons/official/2

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. is there a way to flag duplicate movies?

    I notice there are several duplicated movies (especially in the hallmark christmas movies).

    Is there a way of flagging the incorrect movie (ie the one that does not have a tmdb link and therefore gets no ability to "update data" or such as it no longer exists.)

    Here are just 2 that I have found so far.

    wrong - https://trakt.tv/movies/christmas-town-2019
    right - https://trakt.tv/movies/christmas-town-2019-12-01

    wrong - https://trakt.tv/movies/a-christmas-love-story-2019
    right - https://trakt.tv/movies/a-christmas-love-story-2019-12-07

    2 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Ended series

    https://trakt.tv/shows/le-mans-racing-is-everything
    https://trakt.tv/shows/grand-prix-driver

    Both series has ended, LeMans Racing is wrong on TMDB
    Grand Prix Driver is correct on both tmdb and tvdb.

    https://trakt.tv/shows/the-young-pope
    The series has ended, tvdb is the correct one. The second season is under new name The New Pope:
    https://trakt.tv/shows/the-new-pope

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Issue with conflicting TMDB and TVDB import

    I've noticed at least one example where a show having different season delineation on TVDB and TMDB has lead to the seasons being named incorrectly.

    For example: One Piece Season 3 runs from episode 31 to 47 on Trakt and TVDB. However it is incorrectly titled "Drum Island Arc" which comes from TMDB. This is because season 3 on TMDB runs from episode 78 to 91 (which is correctly titled Drum Island Arc).

    Is it possible to prioritise one source for the information to avoid these issues?

    6 votes
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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Episode-specific runtime

    https://trakt.tv/shows/la-vida-moderna/

    This show have the runtimes specified for each episode on TVDB but not on Trakt, I've read that you can automate this, can it be updated?

    If this is automated, and the runtime for some past episode is changed in future, would it be updated on Trakt to reflect the change??

    Thanks.

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Why this show is empty?

    Hi! I succesfully imported Land Rober Tunai Show https://trakt.tv/shows/land-rober-tunai-show-2015 into trakt a few days ago, but there isn't any episode. Can someone refresh it, please?

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Days.of.our.lives is not updating

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Refresh Traffic Cops

    Traffic Cops should only have 14 epsiodes on Trakt not 18 on Trakt per data from TVDB. Kindly update and refresh seasons. Delete season 15 - 18 from Trakt per data from TVDB. Series should be marked ENDED per TVDB please as well.

    https://trakt.tv/shows/traffic-copshttps://www.thetvdb.com/series/traffic-cops

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Problem with data refresh

    I'm getting some problems since a few days ago. At least, two shows don't get their data refreshed.

    https://trakt.tv/shows/jogo-de-todos-os-jogos/seasons/1
    https://thetvdb.com/series/jogo-de-todos-os-jogos/seasons/official/1

    This one, more than a week ago, I changed the Episode 7 date on TVDB for one week later (because of football/soccer) and it didn't get refreshed. Some days later, I added Episode 9. Nothing refreshed. One or two days ago, I added Episode 10. Nothing refreshed either.

    https://trakt.tv/shows/married-at-first-sight-pt/seasons/2
    https://thetvdb.com/series/casados-a-primeira-vista/seasons/official/2

    In this one, on Tuesday/Wednesday (can't rememeber which day), I added Extra 28 between Highlights 34 and 35 (making that "Extra 28", episode number 69 from season 2) and it…

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. LetterKenny S2-6 episode 7 problems

    S2E7 is listed with no info but is actually St. Perfect’s Day (special). Seasons 3-6 all have episode 7s that are mislabeled specials. Hulu lists them all.

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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