General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

  1. Phineas & Ferb runtimes

    https://trakt.tv/shows/phineas-and-ferb

    I just checked Phineas & Ferb on Trakt and the episode runtimes are wrong. The vast majority of the episodes are 11 minutes and this is listed as runtime for the series.
    However, a lot of episodes are listed as 22 minutes when this should be 11 minutes. This makes the total runtime of the series inaccurate.
    I checked TVDB (https://www.thetvdb.com/series/phineas-and-ferb) and all episodes there have the correct runtime (I checked Disney+ to verify the episode runtimes, even though Disney+ has a different episode order.) Some episode are longer than 11 minutes but TVDB has the correct…

    19 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Louis Theroux series and episodes messed up

    Louis Theroux seems to be very messed up on here but also sickchill so i assume the place you get your data from is also messed up

    https://trakt.tv/shows/louis-theroux

    series 1 seems to show every episode from all seres

    then series 7 and series 8 are the same.

    your imdb and themoviedb link goes to a one off episode https://www.imdb.com/title/tt1954630/
    https://www.themoviedb.org/tv/77278-louis-theroux-miami-mega-jail

    The https://www.thetvdb.com/series/louis-theroux is the one that seems to have put all 7 series into one series.

    not sure how you can sort this but thought id let you know

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Burn the Witch linked to incorrect thetvdb ID

    Burn the Witch (https://trakt.tv/shows/burn-the-witch) is linked to the incorrect ID at thetvdb, and therefore is not updating with new episodes. The correct ID & URL are 389459 & https://www.thetvdb.com/series/burn-the-witch

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Allow multiple movies/shows to be selected at one time and things changed.

    Like when it was watched or what list it should go on.

    10 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. All or Nothing Tottenham Hotspur

    Last three episodes (7-8-9), have wrong images.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. TMDb images not loading

    There seems to be an issue with the connection to TMDb for certain shows. It seems to successfully load the cast list info but the images for new episodes aren't coming through (the images that are visible are from TVDB). I've tried manual refreshing but with no luck.

    So far, I've noticed this is a problem with:
    Real Time with Bill Maher - https://trakt.tv/shows/real-time-with-bill-maher
    and UNHhhh - https://trakt.tv/shows/unhhhh

    Don't know if they're just jammed behind the scenes or whether it's a bigger issue but thought I'd mention it.

    Thanks in advance

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Can't add TV-show

    The show I want to add is on TVDB (id: 390029), but when I try to add it to Trakt. Nothing happens.
    Thanks in advance!!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Can't add TV-show

    The show I want to add is on TVDB (id: 390029), but when I try to add it to Trakt. Nothing happens.
    Thanks in advance!!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Eat (2011) incorrect version linked to stream

    The short film Eat (2011) is linked to the Vudu listing for the 2014 movie of the same name but it’s not available streaming it seems to just be connected to the wrong just watch source page or something
    https://trakt.tv/movies/eat-2011

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Missing poster

    This show needs a poster and other for the first season
    https://trakt.tv/shows/mr-heart

    Thank you

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Episode removal (Untucked), show refresh (Live w/ K.&R.)

    https://trakt.tv/shows/rupaul-s-drag-race-untucked/seasons/5/episodes/12
    https://www.thetvdb.com/series/rupauls-drag-race-untucked/seasons/official/5
    https://www.themoviedb.org/tv/38409-rupaul-s-drag-race-untucked/season/4

    Episode 5x12 does not exist and should be removed, see TVDB (has been moved to Specials). On TMDB there is an episode 5x12 but on TMDB the seasons are shifted by one season because the very first season is missing. BTW, this is also the reason why the actual episode images don't match.

    ——
    https://trakt.tv/shows/live-with-kelly-and-ryan
    https://www.thetvdb.com/series/live-with-kelly-and-ryan

    Live with Kelly and Ryan is still not being updated. (Since two months now.) See here and here: https://trakt.uservoice.com/forums/188762-general/suggestions/40893535-live-w-kelly-and-ryan-remove-season https://support.trakt.tv/forums/188762-general/suggestions/41113945-data-refresh-re-previous-topics

    Thanks,
    Cheers

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Wrong Netflix associations

    I've noticed recently some content marked as available in Netflix Denmark, but it actually is not. I checked JustWatch and it doesn't list it as available.
    Not exhaustive list, as I didn't go through entire watchlist:
    Flash season 6 https://trakt.tv/shows/the-flash-2014/seasons/6

    Some movies:
    https://trakt.tv/movies/the-machinist-2004
    https://trakt.tv/movies/the-lives-of-others-2006
    https://trakt.tv/movies/downfall-2004
    https://trakt.tv/movies/going-clear-scientology-and-the-prison-of-belief-2015

    Hopefully you can detect from these what went wrong and fix all entries

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. TVDBID Shin Chan

    Shin Chan links to a non-existing TVDB enty.

    https://trakt.tv/shows/shin-chan

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Please refresh Nova S47E09

    Nova S47E09 is incorrect, please refresh.

    https://trakt.tv/shows/nova/seasons/47/episodes/7

    https://www.thetvdb.com/series/nova/episodes/7916336

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Character images are not displayed

    For a few days, I noticed that some character images are not pulled from thetvdb. This was working until it suddenly didn't. This seems only to apply on the series pages and some seasons, but not all.

    Two show this is happening

    https://trakt.tv/shows/strike-2017
    https://trakt.tv/shows/strike-2017/seasons/1

    https://trakt.tv/shows/chicago-fire
    https://trakt.tv/shows/chicago-fire/seasons/8

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Data Refresh Request (Movies)

    Everything has been updated on TMDB.
    Please refresh the following:

    Main Poster:
    https://trakt.tv/movies/the-irregular-at-magic-high-school-the-girl-who-summons-the-stars-2017
    https://trakt.tv/movies/the-relative-worlds-2019

    Background Cover:
    https://trakt.tv/movies/made-in-abyss-journey-s-dawn-2019

    Background Cover & Main Poster:
    https://trakt.tv/movies/made-in-abyss-wandering-twilight-2019
    https://trakt.tv/movies/made-in-abyss-dawn-of-the-deep-soul-2020

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Incorrect TMDB id for Bad Ben https://trakt.tv/movies/bad-ben-2016

    Bad Ben 2016 Tmdb mapping is incorrect as page doesn't exist

    https://trakt.tv/movies/bad-ben-2016

    and there is a duplicate with correct tmdb id but with fewer details and votes
    [ https://trakt.tv/movies/bad-ben-2016-10-05 ]

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. The Office S4 two-part episode runtimes

    The fourth season of The Office (https://trakt.tv/shows/the-office/seasons/4) consists of multiple two-part episodes.
    These episodes are listed as two parts but the first episode has the runtime for the two parts combined.

    Could you change the runtimes for the episodes listed below to 22 minutes?
    https://trakt.tv/shows/the-office/seasons/4/episodes/1
    https://trakt.tv/shows/the-office/seasons/4/episodes/3
    https://trakt.tv/shows/the-office/seasons/4/episodes/5
    https://trakt.tv/shows/the-office/seasons/4/episodes/7
    https://trakt.tv/shows/the-office/seasons/4/episodes/18

    Thanks Justin!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Vice News Tonight

    The dates don’t match up starting with July 7, 2020.
    https://trakt.tv/shows/vice-news-tonight/seasons/4

    I maintain this show so I know they are correct on TVDB.
    https://www.thetvdb.com/series/vice-news-tonight/seasons/official/4

    Thanks Justin!

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Update channel for show that has moved networks

    Quest for the Stanely Cup is showing as airing on Showtime, but the last 3 seasons have been on ESPN+

    https://trakt.tv/shows/all-access-quest-for-the-stanley-cup

    These networks are correct on TVDB - does this need to be updated manually in Trakt?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base

(thinking…)