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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. TVDB DVD Order seasons support

    TVDB supports multiple season ordering now. This seems to be screwing up some series. For example
    - Downton Abbey Seasons 2-5
    - Archer season 3

    These two examples added a DVD order season with episodes that were considered specials before now in the regular season. But Trakt didn't maintain the same episode IDs. I had checked in to the specials in my watched history, but these new episodes are not watched. Also, episode images are wrong for some of these, specifically Archer.

    6 votes
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    Long Term  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Flag deleted TVDB shows

    Trakt relies a lot on TVDB for shows. Sometimes TVDB has duplicates which eventually get fixed. But when that happens, these dupes are still available on Trakt.

    I suggest coming up with a notification system that warns when a show has a TVDB entry disappear. Who would get notified? Well, mostly you guys, since you're the ones with the ability to remove dupes. Maybe you could also add a warning on the show page that the TVDB entry is gone and that Trakt admins are investigating.

    This might cut down on dupes and the constant reports about them.

    Note: this…

    96 votes
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    Researching  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Refrest Special Star Trek Picard and Discovery

    The Short Trek were moved by thetvdb to it's own series.

    https://trakt.tv/shows/star-trek-picard/seasons/0
    https://trakt.tv/shows/star-trek-discovery/seasons/0

    https://thetvdb.com/series/star-trek-short-treks
    https://thetvdb.com/series/star-trek-discovery/seasons/official/0
    https://thetvdb.com/series/star-trek-picard/seasons/official/0

    7 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Legends of Tomorrow Incorrent season 5 episode list

    https://trakt.tv/shows/dc-s-legends-of-tomorrow/seasons/5 needs a refresh.
    Season 5 is missing the correct episode 1 "Crisis on infinite Earths (5)" and also only show 14 episode (15 is correct number)
    "Meet the Legends" is episode 2 and not 1 as shown, which makes all other episodes show incorrect aswell. Correct on thetvdb

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Please sync the Great War season title changes

    All season titles for the following series have been changed:
    https://www.thetvdb.com/series/the-great-war-2014

    Kindly sync the 'deletion' of the old titles, because now they new ones are duplicated next to the old titles on Trakt:
    https://trakt.tv/shows/the-great-war-2014

    Thank you in advance!

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Chilling Adventures of Sabrina shows 2 season when there is 3.

    https://trakt.tv/shows/chilling-adventures-of-sabrina
    the movie db is wrong and only shows 2 season

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Wrong runtime on several series;

    SpongeBob SquarePants has the runtime set up wrong. The show usually aired (for exemple, the 3 firsts) 3 (or 2) episodes at once, gathering those, it would make the right 23 minutes. In case of the 3 first, 2 have 11 minutes and one has 1 minute. But, on Trakt, all of then have 11 minutes.

    And, the specials for Simpsons are, too, wrong.

    Would apreciate if this was fixed, thanks!

    9 votes
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    Started  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. 'Refresh Images' button (nor 'Refresh Data') doesn't update banner images?

    'Refresh Images' updates poster and background art well enough based on TMDB and TVDB data, prioritizing the former, but in my experience it does nothing for banner images. At least not in any kind of consistent way I can gather. Based on trying the 'Refresh Data' button a few times thinking that might do it, idk if that does it either? Any help? How do you refresh banner images?

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Remove DVD Specials of Friends

    They were already removed from thetvdb.

    https://trakt.tv/shows/friends/seasons/0

    4 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Épisodes of "les rivières pourpres" are not complet

    BIG difficulties with that tvshow because of différent number of episodes in each country.
    in France 8 épisodes but thetvdb only recognises 4 episodes (they merge two in one for each).
    So problem with scrapping ans problem in Trakt.
    example for season 1, I have 8 episodes ans I am not able to set them as read.

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Batwoman

    Batwoman on the CW is missing how do I get this to update the new schedule

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Runtime Godless

    The runtime of the serie Godless (https://trakt.tv/shows/godless-2017) isn’t correct.

    Episode 1 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/1) is 70 min
    Episode 2 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/2) is 69 min
    Episode 3 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/3) is 74 min
    Episode 4 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/4) is 68 min
    Episode 5 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/5) is 50 min
    Episode 6 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/6) is 41 min
    Episode 7 (https://trakt.tv/shows/godless-2017/seasons/1/episodes/7) is 80 min

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. marcacion

    hola buena noche he notado que se desmarca algunas series en la sección siguiendo y ademas he tratado hoy de ubicar en este grupo la serie Ragnarok, próxima a estrenarse en netflix, me permite marcarla, pero luego ya no me aparece en siguiendo.... esto no sucedía antes pues le vengo haciendo siempre con series próximas a estrenarse sin problema, por favor revisen si se puede solucionar. Muchas gracias.

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Issue with conflicting TMDB and TVDB import

    I've noticed at least one example where a show having different season delineation on TVDB and TMDB has lead to the seasons being named incorrectly.

    For example: One Piece Season 3 runs from episode 31 to 47 on Trakt and TVDB. However it is incorrectly titled "Drum Island Arc" which comes from TMDB. This is because season 3 on TMDB runs from episode 78 to 91 (which is correctly titled Drum Island Arc).

    Is it possible to prioritise one source for the information to avoid these issues?

    9 votes
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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. When episodes are moved on TVDB the episodes are duplicated and associated plays are not moved

    As an example I watched a bunch of The Adventures of Sonic the Hedgehog episodes in 2015. Back then the episodes were split into 4 seasons, However since the all the episodes have with exception of the Christmas special have been moved into a single season. (see https://forums.thetvdb.com/viewtopic.php?t=57933)

    However, instead of the episodes being moved into season 1, they have been duplicated into season 1, so there are now multiple copies across the seasons (eg "Blackbot the Pirate" is now 3 episodes in two seasons - all with the same TVDB link)

    Since TVDB episodes all have a unique…

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Re:Zero Season 1 Director's Cut

    Please add a way to track the Re:Zero Director's Cut Episodes (https://www.thetvdb.com/series/re-zero-starting-life-in-another-world/seasons/alternate/1). The show is being rebroadcast, combining two episodes into a single extended one and adding new content.

    Psycho-Pass did a similar rebroadcast with double episodes as a director's cut, and those episodes were added as Specials (https://www.thetvdb.com/series/psycho-pass/seasons/official/0 & https://trakt.tv/shows/psycho-pass/seasons/0).

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Remove Star Trek Enterpise specials

    The DVD Extras are already removed from thetvdb

    https://trakt.tv/shows/star-trek-enterprise/seasons/0

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Data Refresh Request

    Everything has been updated on TMDB and TVDB.
    Please refresh the following things:

    Season Posters & Episode Screenshots:
    https://trakt.tv/shows/goblin-slayer

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Release dates in sort by your season ratings are often wrong

    Release dates when you sort by your season ratings are often wrong. For example Witcher Season 1 shows a release date of 2006. (It should be 2019.)

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Images not updating/refreshing

    Hello,
    how does refresh/update of images work?

    For TV Show "Bergwelten" lot's of different images (Poster/Background/Banner) exist at TVDB, but not refreshing in Trakt.

    Could someone please support to update?

    https://trakt.tv/shows/bergwelten

    Thank you very much,
    MoodyHanky

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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