General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Slack / Discord / IRC

    I'd like to have some sort of live chat to interact with staff and other users of the community, especially for when big television premieres are happening. Slack would be preferred, but I wouldn't mind a Discord or IRC channel either. Perhaps make this a VIP perk.

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    VIP Ideas  ·  6 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
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