General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add runtimes to user history RSS feed

    Adding runtimes to each entry in the user history RSS feed would make the feed far more useful in IFTTT.

    I'm looking at sending entries to a specific Google Calendar (rather than loading the iCal feed into a separate calendar). I believe this format will work for Google Calendar quick entry in IFTTT: "1 hour 30 minutes".

    Thank you!

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    VIP Ideas  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  2. Calendar alerts when movies or TV shows in wishlist are on TV

    I've been looking everywhere for a solution, without any luck. I currently have Plex and their DVR service and it does a great job of telling me when new or old episodes of TV shows that I have collected are coming up on OTA TV. So say, I have the X Files in my collection, Plex will then let me know when upcoming episodes are coming up on TV and let me setup scheduled recordings to fill in all of the blanks.

    My issue is, what if I don't have any episodes of a particular series in my collection already?…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customizable notifications (per episode via Pushbullet)

    Send notifications about new episodes to Pushbullet.

    Now we only have email notifications -witch are great- but it would be nice to be able to receive a Pushbullet notification, a few houres before the season premiere.

    And I would like to be able to totally customise it, like for example selecting a list, and then saying that I want to receive a message for every episode on that list that is airing, and then selecting that I receive an notification on the air date, 4 houres in advance (so I don't forget to watch it that night).

    If it is…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make spoiler setting affect feeds

    It doesn't affect iCal at least.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. Australian Free-to-Air EPG metadata

    I own the only operator in Australia who owns its own FTA metadata. We won landmark High Court case supporting our methods. You need to use our metadata to integrate into your service and our TV apps would fit nicely.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Long Term  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
2 Next →
  • Don't see your idea?

Feedback and Knowledge Base