General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Invest in better servers!

    I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.

    20 votes

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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Trakt is NOT working

    What's going on? Is Trakt down? The page isn't working and I'm kinda panicking ... hope it's gonna be temporary.

    5 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Deleted Episodes Won't Stay Deleted

    Hi,

    I recently deleted my watched progress on a show, only for a handful of episodes to show back up as watched. I delete them again and although it says they are deleted, they are still showing as watched.

    Any help would be appreciated.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Sort collected by recently aired

    Hey,
    It would be great to have the "Recently Aired" sort option which currently exists in the "Progress" tab be available in "Collection" tab as well.

    1 vote

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    6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Last Refreshed Date

    If possible please add the date on which a Show or Movie has been last refreshed to their pages.
    By refresh I am talking about the Manual Refresh someone triggers not the automatic one which the site does.

    https://i.imgur.com/5uyZOho.jpg

    18 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Updated date will be added in this week’s website update. The manual and automated procedure are really the same thing, so it’s just one date we track when it was last refreshed.

  7. How to add a link (URL) to a list?

    How can I add a link from a website onto my list, under description, to source where I got my information from?

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    We don’t support hyperlinks, but you are welcome to just put the link in the description and others can copy/paste if they want to view it.

  8. FAQ

    Hi folks, I’m lost! I spend hours trying to find answers, with no luck. It is hard to navigate through your search and suggestion section. Example, What section would I find a possible answer? What section do I post my question? A lot of the suggested questions and answers are repetitive and have nothing to do with the question.
    I would like to suggest having a general FAQ section with a search for questions that do not fit a certain topic in your search suggestions & knowledge base.
    General questions could be posted under FAQ and a search for common…

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Trakt.tv programs that are incorrect compared to TVDB

    There are programs in trakt.tv that episode lists don't match up with TVDB episode lists of the same programs

    1 vote

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    8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    I fixed some of these, but most seemed correct and already matched the episode order from TVDB.

    Also, it would be great if you can post these as individual requests so we can effectively marked them as completed. Thanks!

  10. Shout/reviews vs show/season completion percent

    At the moment when someone leaves a shout/review we can see the rating they gave the show.

    It could be relevant to display the percent of episodes they watched next to the rating. It will allow us to know on what the user relies on to give such a rating or review.

    Example :

    User A : "Awesome show !" (Rating 9, 60 % watched)
    User B : "Good acting. Loved it. (Rating 7, 75% Watched)
    User C : "Average TV show. First seasons were fine but the last one ruined it all" (Rating 5, 100% wached)

    This feature could…

    2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Error 504: Gateway time-out

    What's going on with the Trakt website?
    I mean, it's been working on and off for the past few weeks at least but now it doesn't even open the page. I always get Error 504 gateway time-out or Error 502 bad gateway: it clearly says that the problem is neither in my browser nor in the Cloudflare, it's about the Host. I rely a lot on this website and don't really like using the app so I hope it's gonna be fixed soon!

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Mobile web version "lists" need filtering by Type (movies, shows) 🙏

    When viewing a custom list on the mobile web site, it doesn't have "Type" in the filter. Really want to be able to filter custom lists by type (e.g., shows versus movies) like we can on desktop browser. So we can for example see only sci fi movies if we want to watch a movie, but not have to maintain separate sci fi television and movie lists.

    Thank you for considering! :-)

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    You can do this on mobile. Click the gear icon in the top right, then the eye icon. At the bottom of that popup you can toggle the types on or off. You might need to scroll your browser down since the list is quite long.

  13. Filter my rated movies by rating

    One friend asked me what were the best movies I ever watched.

    I went to trakt, logged in, and tried to filter my rated movies by rating... seems a pretty basic fetaure, no?

    But I can't find how to do this. Help please?

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    On your ratings page, change the filter next to the heart icon near the top right side. Or change the sort to “highest rated”.

  14. Import a show

    I can't import this show from TVDB with the correct ID
    https://thetvdb.com/series/miss-back

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Facebook login and changed email

    I cannot restore my account, as email on facebook (when i created trakt account via facebook login) is no longer accessible.
    How can i get my trakt account back?

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. The House Detox

    The tv show The House Detox (https://trakt.tv/shows/the-house-detox) has wrong information: no pictures, no cast and the wiki page is outdated (this is this new one: https://en.wikipedia.org/wiki/TheHouseDetox).
    Also the show is still running and currently has 17 episodes however here it only shows 12.
    Please fix it if possible. Thank you

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Trakt.tv program Chopped is incorrect compared to TVDB

    The program CHOPPED Season 46 trakt.tv doesn't matchup with TVDB

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Catfish tv show is incorrect in Trakt.tv compared to TVDB

    I'm writing to let you know there's a difference btw trakt.tv + TVDB regarding the program CATFISH TV SHOW. There are 2 episodes I noticed are different... episode 1×12 on TVDB you have labeled 1×11 and trakt.tv is missing episode 8×15

    1 vote

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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Problem with lists

    I can't create a new list or edit the description of the ones existing. I tried using Opera, Edge and Chrome and it doesn't work in any.
    Any ideas?

    2 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Viewing upcoming schedule

    I think it would be pretty cool that instead of having the shows organised alphabetic inside the same day it would have an option to sort the shows by % watched. This way I would see first the shows that I'm into and less the ones I haven't even started for example.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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