General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Track how an episode was seen

    I think that it would be nice to have a feature for tracking what channel or from what streaming service did you watch something. Also, on films you could track at what cinema did you watch the film

    14 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Search option in pages like " ratings & history "

    When you enter someone's profile to see his rating of specific " Movie or Show " , you have to scroll the whole ratings page . so it would be so easy if there's an option like ' search bar ' on top of the ratings page to find things fast

    what do you think about this ?

    1 vote

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Distinction between voice actors and actors in stats

    I don't know if any one else has the issue but I for one am watching many movies and series in different languages, so I have no connection to the voice actors you are showing me in my stats that I have "watched". Also I'm watching many animes, which also makes it quite difficult to find the actors I have watched on the silver screen. It's just an idea that it would make it easier for people who see many animated series/movies to get also a list of actors they see and not only hear. Thanks for reading :)

    4 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a google search for a easy and quick way to research the movie/tv series.

    It would be nice if we could go direct to a google search page with the movie/tv series already typed in. In my mind it would be in the same place as the other external links, like the official site, IMDB page and the wikipedia page.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add new data source for missing Asian shows / movies

    Many Asian TV and movies cannot be found on neither Trakt, TMDB nor TVDB. Is there a possibility to get new data source, say from sites like mydramalist, which has larger and more complete database of Asian TV and movies?

    1 vote

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Another source for data for anime.

    I recommend using Myanimelist as another source for your anime section. It's a large database dedicated just to anime. It also shows many things such as popularity, user ratings, what's airing and what's upcoming and most favorited. Here's the link to the website if you're interested.
    https://myanimelist.net/

    6 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow database mods

    Allow trusted uses that are hand picked to remove duplicate data on the site. Would take a lot of the workload of doing so away, and it would help clean up the site.

    23 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Duplicate removal feature

    It would be good if the website natively supported duplicate removal.

    Huere's scripts over at https://huere.net/trakt/duplicate_removal/ are great, but I could see this being implemented neatly into the user history page.

    1 vote

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Block/mute users to hide their comments

    Has comments moderation ever been applied?
    I would like the option of blocking or muting some users.

    13 votes

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    Researching  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Various collected formats + streaming services

    It would be nice to have the option of having multi-format in collection. One movie in Blu-Ray and in Digital, for example.

    Also, having digital in iTunes AND Amazon Video. More than one type of digital, adding the option of the different services.

    1 vote

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Create Sublists (i.e. Nested Lists)

    Is there a way to create sublists (nested lists) in Trakt? It would really help with organization if we could create some kind of list hierarchy.

    3 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Trakt in Fire stick TV

    Add possibility to access pwa trakt app from Amazon fire stick TV.
    There is some docs in Amazon developer docs.
    https://developer.amazon.com/es/docs/fire-tv/getting-started-with-web-apps.html

    2 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Chinese database/infowiki support for Asian films

    Add support to display Chinese database/infowiki links for non-existent IMDB/Wikipedia links (vastly affected on Asian films), ex: https://trakt.tv/movies/links-love-2014

    Chinese database for movie info:
    https://movie.douban.com/subject/25851748/

    3 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Watchlist - Line Separator

    I know we can hide Movies or TV Shows in the Watchlist.
    But a Separation line between the two would be nice.

    If possible please look into this.

    2 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Will Trakt ever decide to use TMDB episode information if there is none on TVDB?

    I love trakt. And I love TMDB. I contribute a lot to TMDB and think it is much better of a site and a community and more user friendly than TVDB. I understand that TVDB probably has a more comprehensive database for series compared to TMDB (I think TV shows are only a fairly recent addition to TMDB). However, contributing to TVDB is much more arduous than to TMDB, especially when it comes to getting incorrect data changed. The TVDB forum is fairly dead and slow to respond, me as a user have no idea if they keep track of…

    17 votes

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    Researching  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add the possibility to hide watched hour

    Hello Justin,

    It would be awesome to have the possibility to hide the watching hour of a TV Show/Movie.

    I currently have my profile public meaning that any person can know what I watched and also what hour was that.

    You might not want your boss to know that you spend the morning watching movies, hehehe :)

    In my case the info is being added from Plex using the Trakt extension.

    Thanks!! :D

    8 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Import watched status from Netflix csv

    Hi, from my account in Netflix I can download a csv of everything I've ever watched and the date I watched it. It would be tremendous if I could import all that into Trakt. Even better if I import is more than once, it shouldn't duplicate - such that I can do it periodically.

    32 votes

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    6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Search option on History page

    Could we have a search option on https://trakt.tv/users/me/history

    So I can search only what I have watched before

    4 votes

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    Researching  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Check In with Watch Now services

    An option to CHECK IN when using the WATCH NOW services links.

    The WATCH NOW services currently open a modal window with Netflix, Hulu, NBC, etc. which opens a new window to the selection. Those who use the CHECK IN feature must either do that before using WATCH NOW or return to the Trakt show page and close the modal WATCH NOW window in order to click the CHECK IN button, and then return to the tab streaming the show/movie, taking away from the intended ease that each of these features provide on their own. A checkbox to CHECK IN…

    3 votes

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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Up next determined by air date

    Currently, the episode shown to watch next is based on numerical order, so e.g. 4x20 will follow 4x19 - makes sense, of course.
    But if there was a special that aired between these episodes, it will not show up as the next episode, which does of course get especially annoying when the specials are important to the plot of the series, for example Sherlock or Doctor Who.

    So what I'd love is that the "Next episode to watch" on the Dashboard and the Watched Progress page are (maybe optionally) based on the next episode that aired after the latest episode…

    4 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    The way this currently works makes a change like this surprisingly difficult to do. I can’t say we’ll never do this, but it is unfortunately low priority.

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