General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Connection between Movies & TV shows that are related

    Add the connection between Movies & TV shows that are related.
    Like "Agents of shields" & Marvel movies
    Special Section with movies TV connections

    15 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. UK Airdates

    Can you in addition to selecting your timezone actually set what country you watch in and then pull the appropriate air dates of episodes in from tv rage/thetvdb.

    E.g. I live in the UK so 2 broke girls is 8 episodes behind but i'd like to be able to track it consistently with the UK so i'm not seeing episodes that need watching that haven't even aired yet (at least not locally).

    An option to toggle this on or off for different shows (as some won't have relevant air dates - because tvrage/thetvdb hash't been updated or because it doesn't…

    40 votes

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    Long Term  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Translate website, movies, and shows to other languages

    It would be really nice, if you let people translate the website but that's not so important for me...
    but i found that the movie titles are only the english ones, for example the movie "the inbetweeners" is in german "sex on the beach" and so i couldn't find it first because i didn't know that!

    575 votes

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    Long Term  ·  63 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add more achievements and badges

    I think there should badges for such things as watching a series premier on day one, 10,000 episode watch, watching complete series, guilty pleasures, etc.

    Way to get users better tracking their watch counts

    415 votes

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    Long Term  ·  21 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mark multiple episodes watched/collected

    I would like to be able to see a list of episodes with checkboxes next to each so that I could quickly mark what I have seen or collected. For example, I might have seen a full season except one special episode and it takes too many steps to mark this.

    254 votes

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    Long Term  ·  24 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Compare your movie collection with another user

    Compare your movie collection with someone else (friend or just another community member). This would show a list of the movies the other person has that you don't.

    285 votes

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    Long Term  ·  8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Community lists (or moderated lists)

    Allow for lists to be moderated or have an option for a community list.

    Moderated list: Allow an author of a list to add moderators. That would allow for the others to make changes to it. And as a further feature allow someone who isn't a moderator to submit an entry for the list. Examples of this could be a list for season previews, festival entries or genre lists.

    Community list: This could be a list where everyone is allowed to submit one recommendation as for something like "community recommendations" or voting on lists; "trakt's favorite movie of 2012" etc.

    250 votes

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    Long Term  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. More specific privacy controls for sections

    Another one to get more open profiles: Let users choose what information they are showing. There have been instances where previously open lists suddenly got private etc. This would still allow users who are not too eager to show things like their collection or maybe watchlist to others to at least have something public (ex. lists).

    169 votes

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    Long Term  ·  8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Tag your collected items

    Give us the ability to tag movies, series and episodes in our collection, using tags.

    Tags can be marked as private, seen by friends or been public, like it's happening with lists.

    Tags can also have their own unique custom color and can be manipulated through Trakt's API.

    An example would be to tag some movies for their location in user's library, i.e. in HDD #3 or in BluRay #41. If someone want to do the above example now, using lists, s/he would end up having an enormous number of lists.

    Another example would be to indicate the format (i.e.…

    64 votes

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    Long Term  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Custom genres for anime

    You previously added some genres based on keywords on trakt. I would like to propose the following to be added to that list, primarily having anime shows in mind:
    - Harem (http://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2859) (could be handled as romance but shows usually have no "winning" girl)
    - Slice of Life (https://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2864) (imho the biggest one since "drama" doesn't fit at all)
    - Mecha (https://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2638)
    - Ecchi (https://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2856) (could be handled as "erotic" to cover regular content too)
    - Romance (TMDB has yet to create this as a genre for TV shows..)
    - Horror (same..)

    3 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. User contributions

    Different from this one: http://support.trakt.tv/forums/188762-general/suggestions/3599694-show-statistics-about-users-who-edited-and-added-i

    This is for user contributions to be tracked here. Meaning, duplicates reported, errors found, imported movies and shows, etc. On the same, those who contribute and help keep the Trakt database looking better might get some privs or something. When things are found like missing artwork or duplicates, since users cannot do refreshes on their own, they need to report the issue, which helps Trakt and its paid users, and all users.

    It seems that a lot of the errors that get into Trakt reply on users to get corrected, so this would just be…

    1 vote

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    Long Term  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Compare watched progress with another user

    Compare your watchprogress with another user (like e.g. in steam).

    Would be nice to have the possibility to compare the own progress with one (ore more) other users side-by-side.

    Like http://support.trakt.tv/forums/188762-general/suggestions/3595512-compare-watchlists-with-another-user- this could increase the social process, like whatching episodes, which both are missing together and so on

    43 votes

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    Long Term  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. better list management

    better, easier, faster list management


    • manage lists together -> list with all cool tv shows, mark some for me, my girlfriend, which we want look together

    • other users can see what items are new on the list

    • read the summary and tag it

    • better communication when lists change, notifications for "new item added", "item changed by other user", ...

    17 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Live commenting feature (like soundcloud)

    commenting feature that displays user comments of checked in users at the point during the episode that they posted it, like on soundcloud

    2 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. News and articles about shows, movies, etc

    I wonder if would be good a main page with news related to series or movies, news in general so we can use trakt for something more than just selecting what we see.. to use it like a real and trustworthy entertainment website.

    Perhaps with a section dedicated to detect series that you've seen or are in your watchlist, so that you go there knowing that you'll read something of your interest.

    49 votes

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    Long Term  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Show more shout/review statistics about the different Trakt users on the shout/review page

    Maybe its an idea to show more statistics on shouts and reviews of Trakt users.

    For example the total amount of shouts can be shown a Trakt user has made and the total amount of likes for all the shouts someone has received besides the likes on the currently displayed shout or review.

    23 votes

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    Long Term  ·  5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Categories for lists

    Right now when you're looking for community lists you have to options to choose: Popular and Favorites. Since favorites are mostly good lists (of public interest), many of the other user lists are hardly worth anyone's time or a not supposed to be for the community but for their friends. Example for this: http://i.imgur.com/fZ0IF.png.
    To ease to process of finding some lists or what you're actually looking for categories would be a big improvement. These could then be chosen when creating a list.

    Proposed example categories:
    - "Critics" or "Reviewers" / Lists by critics, review websites etc
    - "Best…

    34 votes

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    Long Term  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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