General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Make Cloudflare work with Tor

    Currently Trakt works pretty weirdly on Tor, I can use the site but every time I go to another page I get a captcha, if I refresh it goes away.

    Cloudflare explained how to make their service work with Tor users here:
    https://blog.cloudflare.com/cloudflare-onion-service/

    1 vote

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    Researching  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add the Internet Archive to the sources available for movies

    There are already thousands of movies and TV shows that are out of copyright available via https://archive.org/details/movies and more arriving all the time. They should be linked alongside the JustWatch data where available.

    2 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  3. Is there any way for you to add a link to mrqe review links for each film?

    The Movie Review Query Engine indexes critics' reviews of many films. I would like to have the ability to see some or all reviews of films by leading critics...

    1 vote

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    Researching  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add notifications for “friends starts watching” event

    Add Desktop/Pushover notifications on friends activity.

    For instance, when I am following someone I like to keep track of what they are watching to see if there's something interesting for me.

    Instead of only exploring my friends' activity on my dashboard I would like to receive real-time notifications when they start watching a movie or episode.

    17 votes

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    Researching  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  5. [API] Users/watched to include number of seasons/episodes in show/season

    The results from users/watched shows to include how many seasons are actually in the show, and how many episodes there are in the season.

    Then it would be possible to calculate percentage the user has watched of the show without pulling information from every single show to make the calculation.

    2 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    We don’t include this information for performance reasons. I’ll move this to researching, but I don’t think its something we’ll be able to do anytime soon unfortunately.

  6. Add YouTube video links to episodes

    A good amount of shows have canonical versions of their episodes uploaded on YouTube.

    It'd be useful if there was a way to "link" episodes with those specific YouTube videos.

    This unique video ID (the part after /watch?v=) would ideally be exposed through the backend for API clients. As for the website, instead of embedding the video, a simple link would be fine since I don't think you guys are interested in turning Trakt into a viewing platform.

    The reason I'm interested in this is, it's always been a hassle to keep track of your subscriptions and the content you…

    22 votes

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    Researching  ·  1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show a chart of the ratings per episode for every season/entire series so that you can see if the show getts better/getts worse.

    It would be cool so see that the first season of a show is better then the last one. Maybe you saw the last episode aired on your tv, thought is had a reasonably interesting concept, but not good enough to want too keep watching. Then you could see if the first season got different ratings and realize; "Maybe it's worth watching after all!"

    I think a graph would give it a better look, and make it easier to understand and read.

    69 votes

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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  8. On Deck always shows latest episode of series to check into not last marked episode

    I honestly don't even know if I'm describing this correctly but I shall try. I don't always watch shows from the first episode, especially if watching on TV. For the past month, when I check into a show that I have watched previously, if I check into an episode that aired BEFORE the episode I just checked into, it always shows the episode AFTER the one I checked into long before.

    For example: I checked into The Andy Griffith Show episode 8x24 then started watching the show again from Season 1 and checked into episode 1x01 but my Recently Watched…

    6 votes

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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes

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    Researching  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  10. widgets for most watched movies, most popular shows, top box office.

    I don't need widgets to see what I've collected or watched, show me stuff I may want to watch, what is popular, new, etc. Those are widgets I'd use.

    2 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  11. Alexa app needs an update

    I use the Alexa skill for Trakt TV, but the skill does not recognize the following utterances:
    * This week, when was Emerald City on?
    * Did I miss Emerald city this week?
    * When is Emerald City on? (she replies with "I didn't catch the date")
    * Was Emerald city on this week? (Your calendar has the following two shows on Sunday ... <neither of them is Emerald City)

    The skill is obviously not cuing in on the show slot.
    *

    3 votes

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ron

    Currently the Alexa app doesnt support this type of behavior.

    All of the current utterances are based around the calendar and what’s on a certain day. In the case of movies, I have it list the entire week since there are far fewer movies than television shows on in a given week.

    Eventually we’d like to move towards the behavior you are suggesting, but I’ve had really terrible results when trying to have it recognize free form slots of variable length like that. I’m currently trying to get back through the cert process with the UK english language support for the current features.

  12. Comments with progress timestamps (in e.g. XBMC)

    When you are watching something and you see a specific scene, it could be neat to have the ability to post a comment for that specific time in video.

    E.g.
    Comment: "Best quote ever! owned!"
    Stamp: Game.of.Thrones.S01E02.720p.HDTV(00h27m57s-00h29m07s)

    226 votes

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    Researching  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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