General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Where to watch information

    Provide information on where a user can watch the show (OTA, cable station, Netflix, Amazon Prime, Hulu, etc). For instance, an AMC show could have two sources: AMC, Amazon Prime. This way, when we find something we want to watch, we know where to find it! Currently, the mobile app shows a station number (AMC is channel 4?). A clearer identifier would be the network name and, for cordcutters, alternative sources to get the content.

    29 votes

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    10 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    The watch now feature is currently in BETA. We have over 300 sources where to watch items. These links are available to everyone.

    In addition, VIP members can use advanced filtering on the TV, movies, calendar, and search pages for specific sources they want to check availability on.

  2. Add App to list in downloads page

    Hi Guys,

    We have released an iOS app named Teeevo using the trakt.tv api and I would like it to be featured in the list on downloads page. Your feedback will be much appreciated.

    https://itunes.apple.com/app/teeevo/id1050550155?ls=1&mt=8

    Thanks :)

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  3. Could you please update Top Chef

    Could you please update Top Chef which is currently showing Season 13 https://trakt.tv/shows/top-chef ,Thank you very much!

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  4. PIN does not work ... enter it in to App and then can not go to Next Step to get verified ...

    what's with the PIN .. it basically has madeTrakt useless for me ...

    1 vote

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    33 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  5. BUG: A movie (any video file) gets tagged as recently watched multiple times when watching this movie partly in several attempts.

    I'm using Infuse app on iOS and I usually watch movies or tv shows not at once, but in 20-30 minutes spans while I'm on commute. So when the movie is somewhere around the second half of its length and I'm watching it in 2-3 attempts it gets to the "recently watched" history on Trakt multiple times, like I watched it entirely multiple times right away.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  6. Get count down to next airing episode for any TV Series.

    I want to get and display count down for the next airing episode for any TV series in my App. So I guess what I will need is the date and time of the upcoming episode. Is there a way I can get in the API? or any other way.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  7. Series Fan Windows Phone

    Series Fan is another app which supports the latest trakt v2 api and should be shown along with the other apps on the download page.
    Here is the link for the app

    https://www.windowsphone.com/en-in/store/app/series-fan/cdf0bd9e-d8c3-4f96-95dd-24886296785a

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  8. App API not working?

    Since weeks my favorite App 60Hz has problems connecting to your service. Now I downloaded a new App (TeeVee) and it also can't connect to trakt. What's going on? Is there no working App anymore?

    4 votes

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    3 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    60Hz is currently working on an update. checkTrakt and Infuse are updated. Traktato has discontinued their app (just prior to 2.0).

  9. TV Blaze mobile app for windows phone

    TV blaze is an amazing app for windows phone which supports the new trakt v2 api but for some reason it isn't shown under the downloads section on the trakt site.Do check it out,its the best i have used so far.

    http://www.windowsphone.com/en-in/store/app/tv-blaze/d536258c-6bec-437d-bfdd-a6266b4eabed

    3 votes

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    Completed  ·  0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mobile Social Networking

    Easy mobile check-in, like making it an option with traktato instead of having to browse to the website.

    10 votes

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  11. Every time I try to remove a show off the IOS app, the show comes back when I access the app again. Any help would be appreciated

    Every time I try to remove a show off the IOS app, the show comes back when I access the app again. Any help would be appreciated

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    I would recommend contacting support for the app you are using. We don’t have any control over the app, but they should be able to help you out.

  12. Is there a better app than 60hz for iOS?

    It's not quite what I was hoping for and looking to try another

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  13. Windows phone app

    Windows phone app! Everybody needs one of those!

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  14. Submit incomplete shows for editing

    I would like a way to report a show that lacks info or is not updated, that will then need to be professionally edited and updated

    i.e. no network listed, no premier date when it's been announced, no previous seasons listed when there have been, no summary, no picture

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    Sarah, we use TMDB and TVDB for our show and movie data. So, any edits can be made their and trakt will automatically sync up the following day.

    We are moving towards TMDB (themoviedb.org) as our primary TV show data and it already is the primary for movie data.

  15. 6 votes

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  16. iPhone app timeliness

    Fix the iphone app timeliness. I don't have episodes that are airing available on the app till the following day or even two days later. The website is much quicker.

    1 vote

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  17. User Lists

    Create phone/tablet apps, or make it easier for third party developers to allow users to view custom user lists. At the moment I can't find too many apps that let me view my custom lists. I can't find any on Android, although Windows 8 has Watchlist which is a great trakt.tv app.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    We offer the APIs for custom lists, so its up to the individual apps to implement those features. I would recommend reaching out to the apps directly and suggesting support.

  18. An app for KIndle fire

    An app for my Kindle Fire HD would be great! Android doesn't seem to have one to keep track of the movies I've seen, own, want to see... There is one that is decent for a collection, for way to much money, but an easy one that is either free or cheap would be nice. Maybe one you can search not just by title, but by actor, director....

    2 votes

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  19. App for Android

    Show management from an app.

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cinema check-in

    Check in at a cinema after watching a film to be tracked in Trakt.

    4 votes

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
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