General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. kodi.tv Matrix 19 Media Center

    Since kodi.tv has switch to python 3 from python 2 completely. Would trakt.tv add-on that is in kodi.tv repo be able to work in there new kodi.tv Matrix 19 media center. As most dependency would be different for add-ons that are on python 3 in kodi.tv Matrix 19.

    1 vote

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    0 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  2. You can make it work instead of failing on Kodi 18.9 (V. 3.2.6)

    Trakt.tv, which USED to work fine, is now failing on Kodi 18.9. I reinstalled, reactivated, etc-- it does NOT work. TOO BAD!

    1 vote

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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Adding wowpresentsplus.com as one of the services offered in spain.

    Adding https://www.wowpresentsplus.com as one of the services offered in spain. It includes all of Rupaul's series...

    1 vote

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    0 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →

    We get all watch now links from JustWatch, so the source would need to be added over there. They are pretty receptive to new suggestions so hopefully it gets added.

  4. Add support of Amazon Prime Video & Disney+

    Add support of Amazon Prime Video & Disney+

    1 vote

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    0 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would like for this app to work across different streaming platforms like Netflix and Prime Video as well as streaming APKs

    I would like for this app to work across different streaming platforms like Netflix and Prime Video as well as streaming APKs

    1 vote

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    0 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Kodi plugin not syncing watched history

    Hello. Is there something wrong with Trakt api or something else, Kodi trakt plugin has not been working in the last two days. Debug log shows that script finished without errors.

    I have tried deleting and reinstalling the add-on and even deleted my trakt account a few times and nothing works.

    My playback history from Kodi will not update to trakt. Sometimes it works the first time after installing, but nothing gets updated after that.

    1 vote

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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Emails format

    Hello,
    Would there be a way that instead of having one long list of shows to have a it 3 wide or so. Just a quality of life thing.
    Cordially,
    Wøødy

    1 vote

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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  8. List of Collections

    Is there a way to make a list of my collection??? Or a text file of it???

    1 vote

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  9. Add button in trakt dialog in Kodi addon to unwatch

    I watched a YouTube clip today on Kodi called "space oddity" with the brilliant Chris Hadfield performing David Bowies legendary space oddity aboard the international space station.
    After watching the clip, trakt added some Norwegian thing called "space oddity" to my watched list and asked me to review it.

    It would be handy if I could mark the episode as unwatched in the review dialog, since it was wrong.

    1 vote

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    0 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug with trakt on kodi

    Hi. When I'm opening any video app on kodi 18 that I have installed on my nvidia shield. I go to my created list (via trakt.tv) called currently watching which gives me an overview of the TV shows I'm watching I see an overview with checkmarks but as soon as I click on any TV show the checkmarks in the overview have disappeared. They are still on the seasons of any tv show when I click there but in the total overview of all my added TV shows to the list they are gone. I have tried to re-authenticate trakt.…

    2 votes

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    3 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Trakt on Amazon FireTV

    Would like the ability to leverage trakt to scrobble tvshow on amazon firetv/firestick

    1 vote

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    5 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot access trakt via Kodi ..

    I cannot access trakt through kodi .
    The program trakt will not allow the access pin to go through .
    It keeps asking to allow access and put in pin then will revoke access.

    4 votes

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    71 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  13. clicking on “netfix” media center takes me to github.

    See above observation. What am I supposed to do at github?

    1 vote

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  14. Kodi add-on confuses TVDb & TMDb Ids

    I'm really looking for help, but this is the only forum I can find. My Kodi installation with Trakt add-on is reporting The Orville as The Debbie Reynolds Show. I've figured out that they have the same id on different websites. The TMDb Id for The Orville is 71738 and the TVDb ID for The Debbie Reynolds Show is also 71738. I'm using TMDb as the information provider in Kodi. How do I make the add-on report the correct show?

    1 vote

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    5 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Import Show not found

    Hello,

    I want to add a new show to trakt.
    I've created both TVDB and TMDB pages with english translations and they are linked, like I always do.

    But this time, when I try to import with the TVDB ID, Trakt does not find the show.

    The links are: https://www.thetvdb.com/?tab=series&id=339872
    and: https://www.themoviedb.org/tv/75965-sem-fazer-planos-do-que-vira-depois

    Thank you!

    1 vote

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  16. Marketplace

    This canadian program has no sources....sad really good show

    Fifth Estate is hit and miss for sources....sad excellent show

    1 vote

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  17. Trakt not working as a widget on Kodi

    I am trying to use trakt to handle all my viewing and I'd like to have a widget for Kodi 17.0 that I set up for my movies custom list. The widget connects and pulls the list but the fanart is not coming through. Only black boxes.
    Help?

    1 vote

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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Updated Firestick-Watchlists aren't displaying

    I've updated my Firestick and it has set to the default settings. However, I can not see my old watchlist and favorites. Why aren't they showing up? How can I access the same account with the same watchlist?

    1 vote

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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →

    It sounds like this is referring to a 3rd party Kodi add-on. The main Trakt add-on doesn’t have UI to manage your lists. I would recommend reaching out directly to the add-on developer. If my assumption is incorrect, please let me know.

  19. bug

    I have two TVs with kodi installed and a fileserver on the same LAN network.
    I used kodi to map the same path in the file server to the same name but trakt still don't update the watch database from these devices

    1 vote

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  20. Is there any way of removing the playback progress from Kodi?

    I was wondering if there is any way to remove the playback progress in some of the videos because some of them keeps marking three or four seconds and I would prefer if they were shown as unwatched

    1 vote

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    1 comment  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
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