General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. 4 votes

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    Completed  ·  3 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rebel

    Rebel is on Thursday not Wednesday and at 9:00 central

    4 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  3. Soaps Need Refreshing

    EMMERDALE:

    Last Trakt Date: December 25th 2020
    https://trakt.tv/shows/emmerdale

    Last TVDB DATE: JANUARY 8TH 2021
    https://thetvdb.com/series/emmerdale/seasons/official/50

    HOLLYOAKS
    Last Trakt Date: December 17th 2020
    https://trakt.tv/shows/hollyoaks

    Last TVDB Date: January 14th 2021
    https://thetvdb.com/series/hollyoaks/seasons/official/27

    GENERAL HOSPITAL:
    Last Trakt Date: December 22nd 2020
    https://trakt.tv/shows/general-hospital

    Last TVDB Date: January 4th 2021
    https://thetvdb.com/series/general-hospital/seasons/official/58

    5 votes

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    4 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  4. "Bull" images refresh

    Hi!
    Could you please force a refresh of "Bull" season 5 episodes images
    (https://trakt.tv/shows/bull-2016/seasons/5 )?

    Most of them are still missing on Trakt, but present on TMDB (https://www.themoviedb.org/tv/66840-bull/season/5 ).

    Thank you! :-)

    Uli666

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  5. Catfish uk duplicate merge please

    If you could merge or delete the duplicate please

    Correct one
    https://trakt.tv/shows/catfish-uk
    Tmdb link
    https://www.themoviedb.org/tv/124131-catfish-uk/seasons

    Can you fix and delete the one below thanks

    Duplicate

    https://trakt.tv/shows/catfish-uk-2021

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  6. ZDF Magazin Royale (merge seasons)

    The season 1 and 2020 of the show ZDF Magazin Royale (https://trakt.tv/shows/zdf-magazin-royale) are one and the same.

    4 votes

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    2 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Big Brother Canada is Ready for TMDB Refresh

    https://trakt.tv/shows/big-brother-canada

    The data in TMDB now matches or is better than TVDB.

    Note, S05E99 should be removed from Trakt, it is a duplicate of S00E05.

    3 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  8. (19) Shows in need of updating

    I have been updating a few dutch shows from TVDB to TMDB but I dont see the changes on the comparison page. Here is a list of all the shows that are ready to be changed to TMDB data:

    Bram In De Buurt
    https://www.themoviedb.org/tv/118257-bram-in-de-buurt?language=nl-NL

    All stars: de serie
    https://www.themoviedb.org/tv/54209-all-stars?language=nl-NL

    Mocro Maffia: Komtgoed (runtime changed to the right one)
    https://trakt.tv/shows/mocro-maffia-komtgoed

    Proefkonijnen
    https://www.themoviedb.org/tv/55337-proefkonijnen?language=nl-NL

    Zondag met Lubach
    https://www.themoviedb.org/tv/64758-zondag-met-lubach

    Tomtesteron
    https://www.themoviedb.org/tv/36464-tomtesterom?language=nl-NL

    Romulus (changed name of episode 1x04)
    https://www.themoviedb.org/tv/93782-romulus?language=en-US

    De Slimste mens
    https://www.themoviedb.org/tv/61780-de-slimste-mens?language=en-US

    Floris
    https://www.themoviedb.org/tv/1560-floris?language=en-US

    Sluipschutters
    https://www.themoviedb.org/tv/122664-sluipschutters

    The Sidemen Show (tmdb has original video titles)
    https://www.themoviedb.org/tv/89928-the-sidemen-show/season/1?language=en-US

    Dumpertreeten
    https://www.themoviedb.org/tv/95759-dumpertreeten?language=nl-NL

    All or Nothing: Manchester City (air date…

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  9. Prison break series season 4 list episode 23 and 24 is not listed

    Prison break series season 4 list episode 23 and 24 is not listed

    2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Both TMDB & TVDB only have 22 episodes.

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  10. Missing Episodes, Season 2, Late Night With Lilly Singh

    I have clicked on the refresh link for the show, https://trakt.tv/shows/a-little-late-with-lilly-singh. The last episode listed is: 2x44 Renee Montgomery, from March 29, 2021. Before I clicked on the refresh link it said the last update was April 15, 2021. I have refreshed the web page (reload not from cache) and the episodes since March 29 are still missing. I checked TMDB and they are there: https://www.thetvdb.com/series/a-little-late-with-lilly-singh/seasons/official/2 . Can you figure out why this show is not refreshing/updating from TMDB? Thank you. :)

    1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  11. 2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Dilbert and The Carmichael Show aren´t 100% matches. The rest have been migrated.

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  12. 2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  13. 2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  14. Predator: Catching The Black Cab Rapist

    Predator: Catching The Black Cab Rapist. First aired 24 March 2021 on Channel 5 and showing on TMDB is missing. Please can you add

    https://www.my5.tv/predator-catching-the-black-cab-rapist

    1 vote

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    Completed  ·  1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  16. Stone House Revival is not ended

    Stone House Revival is set to come back this summer. Seen on Jeff Devlin’s Facebook page April 7th 2021

    1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. shows to move from tvdb to tmdb

    https://trakt.tv/shows/the-day-i-became-a-god
    https://trakt.tv/shows/by-the-grace-of-the-gods
    https://trakt.tv/shows/black-mirror
    (bandersnatch is special episode 2 on tvdb, but it's a separate movie https://trakt.tv/movies/black-mirror-bandersnatch-2018 also on tvdb by the way, but they don't bother to clean up their mess in tv.. )
    https://trakt.tv/shows/death-note
    (again tvdb has two movies listed in specials.. https://trakt.tv/search?query=Death+Note+Relight)
    https://trakt.tv/shows/with-a-dog-and-a-cat-every-day-is-fun
    https://trakt.tv/shows/d4dj-first-mix
    (added the episode titles from official YouTube stream added on tmdb)
    https://trakt.tv/shows/kaguya-sama-love-is-war
    (urgh, tvdb and their adding of episodes)
    https://trakt.tv/shows/hypnosis-mic-division-rap-battle-rhyme-anima
    (added episode titles from Funimation on tmdb)
    https://trakt.tv/shows/adachi-and-shimamura
    https://trakt.tv/shows/drag-race-holland
    (added al wow presents plus info to tmdb)
    https://trakt.tv/shows/burn-the-witch
    (it is also a movie though on tmdb https://www.themoviedb.org/search/tv?query=burn%20the%20witch ... since we're moving to one…

    2 votes

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    4 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Please open a support ticket if this is still an issue including links to the Trakt listing and as many details as possible. Thanks!

    See comments for details.

  18. This TV show needs to be updated

    https://trakt.tv/shows/new-face

    https://www.themoviedb.org/tv/113760
    TMDB data had been updated but the trakt.tv information not yet.
    The show should have 25 episodes instead of 16 episodes currently shown. Please follow. Thank you!

    1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  19. 2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  20. 2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

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