General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Timeout creating custom lists

    My app is getting timeout when it create custom lists (POST to https://api.trakt.tv/users/SOMEUSER/lists). It only happens with users created manually, if the user was registered with Google or Facebook it doesn't happens, at least i still haven't detected.

    11 votes

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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote

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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Salvation season 1 episode 4 would not even play!

    What a waste of time, Salvation season 1 episode 4 would not even play!

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Trakt should unlock all the VIP features for everyone but if they can't, please please please reduce the amount of money of monthly paid mem

    I am highlighting the honourable developers of Trakt, the team behind the magic, please reduce the amount of money of monthly paid VIP membership. We want to have full access on your website and also want to support you.

    4 votes

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    Declined  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  6. List option for adding movies & shows

    When adding a movie to a list, the “Listed On” "Add to List" option could be in alphabetical order. At present I have 98 lists and it is a pain trying to find the correct list.
    Thank you so much.
    Krissy (an addict) :-)

    1 vote

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Remove In Time duplicate

    Even though the title is different, the actors and descriptions are similar

    Original: https://trakt.tv/movies/in-time-2011
    Dupe: https://trakt.tv/movies/the-minutes

    1 vote

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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  8. The Haunting (Hill House/Bly Manor) Problem

    The Haunting of Hill House (https://trakt.tv/shows/the-haunting-of-hill-house)
    and
    The Haunting of Bly Manor (https://trakt.tv/shows/the-haunting-of-bly-manor) should be one series as per TVDb (https://www.thetvdb.com/series/the-haunting) as this is an anthology series much in the same vain of American Horror Story can the respective series be merged please.

    Thanks

    2 votes

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    TVDB seems to be incorrect since all other places (Netflix, IMDB, TMDB, etc) have the shows listed separately. Both of these show use TMDB as the main data source now.

  9. Live tv News CNN MSNBC fox news

    I’ve been having issue with CNN live, sometimes it’s muted sometimes it doesn’t load, same with others. Would appreciate if it can be fix since it’s my fav channel. Thank you so much!

    1 vote

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    0 comments  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  10. The Haunting 2018

    The Haunting (2018)
    https://trakt.tv/shows/the-haunting

    This is incorrect. Should be as follows.

    The Haunting of Hill House (2018)
    https://www.themoviedb.org/tv/72844-the-haunting

    The Haunting of Bly Manor (2020)
    https://www.themoviedb.org/tv/109958-the-haunting-of-bly-manor

    They are two separate TV series from the Netflix network

    1 vote

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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    Declined  ·  3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add an option for a simplified/list view of the site.

    A text list of movies and TV shows with function check boxes would simplify use of the site and decrease load times. All the graphics do not help in identifying movies or Tv shows. Pages graphics and no text tell your users nothing unless they have memorized each graphically displayed item. A text list or index of all movies can be sorted in any manner you setup. The pretty pictures do not help and are a hindrance
    to finding things. They also slow the site and waste bandwidth.

    2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. BSG Season 4 Episode Missing

    Battlestar Galactica Season 4 has 21 episodes not the 20 listed. Episode 20 and 21 aired jointly, but is listed separately. IMBD has the correct listing for this. Please update this listing.

    https://trakt.tv/shows/battlestar-galactica-2003/seasons/4/

    https://www.imdb.com/title/tt0407362/episodes?season=4&ref=ttepssn4

    2 votes

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. Absolute number for Firefly

    The series "Firefly" aired with the episodes in the wrong order. TVDB has given them an absolute number following the intended chronology. Why is the number not displayed in Trakt as well? A lot of people are confused by the order the episodes are listed, and some risk watching them in the wrong way.

    1 vote

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unsolved mysteries season 2

    Volume or season 2 is on netflix now, please update the app

    1 vote

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. Runtime update Cable Girls

    The runtimes for the episodes are set at 50 minutes which isn't correct. Please update according to TheTVDB.

    https://trakt.tv/shows/cable-girls

    5 votes

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Don't close watch date modal when notifications disappear

    Currently when I add a watch date, then a "you watched this ..." notification appears on the top. If I then want to add another watch date before the notification disappears, then the modal to add the watch date automatically closes as soon as the notification disappears. Which means, that I always have to wait until the notification disappears before I can add another watch date.

    Please fix this!

    1 vote

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately we need to refresh the UI to reflect any new data which is why the modals need to refresh to their original state as well.

  18. All Lists change from Private to Public with one click would be nice

    All Lists change from Private to Public with one click would be nice
    I have many lists, imported from imdb via csv, i would very much like to make them all public now with one click instead of opening every one of them to change them from private to public.
    wanted to show my lists to a friend, wasn't able to, now i want to make them all public at once. How can i do this? A button to do so would be very nice
    i have 948 lists now imported from imdb, want to make them all public at…

    1 vote

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Check in Season or Show

    The title is pretty self-explanatory, add the ability to check in a season or a full show, so I don't have to manually add each episode, but also so I don't have to mark the entire season as watched and then go through and remove all the episodes I haven't. I can simply cancel the check-in when I stop watching.

    1 vote

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    I don’t think we’ll do this unfortunately. Checkins are meant for episodes and movies that you’re watching right now and require individual actions.

  20. Cinema HD Not Working on TraktTV

    Hi everybody,
    Today I opened the cinema hd app so I got a notification that the app is not working. I have been looking for a number of solutions to fix such as deleting apps reinstalling, rebooting the device or checking the connection, updating to the cinema hd latest version. Everything is fine but the problem is still there, Who can share how to solve this problem for me.
    Thanks everyone!

    1 vote

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    2 comments  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
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