General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Invest in better servers!

    I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.

    20 votes

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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Soaps Need Refreshing

    EMMERDALE:

    Last Trakt Date: December 25th 2020
    https://trakt.tv/shows/emmerdale

    Last TVDB DATE: JANUARY 8TH 2021
    https://thetvdb.com/series/emmerdale/seasons/official/50

    HOLLYOAKS
    Last Trakt Date: December 17th 2020
    https://trakt.tv/shows/hollyoaks

    Last TVDB Date: January 14th 2021
    https://thetvdb.com/series/hollyoaks/seasons/official/27

    GENERAL HOSPITAL:
    Last Trakt Date: December 22nd 2020
    https://trakt.tv/shows/general-hospital

    Last TVDB Date: January 4th 2021
    https://thetvdb.com/series/general-hospital/seasons/official/58

    5 votes

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    4 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  3. 4 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Academy Awards duplicates

    Correct:
    https://trakt.tv/shows/the-academy-awards

    There's lots of duplicates. Here's a few. There's more in the comments due to the links per post limit.

    93rd/2021
    https://trakt.tv/movies/93rd-academy-awards

    92nd/2020
    https://trakt.tv/movies/the-oscars-2020

    1 vote

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    2 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  5. 1 vote

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    2 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  6. Kurulus osman not up to date

    The show is not up to date anymore. There are now 42 episodes in total in the app but they are now at 46 episodes. Please can you update it??

    3 votes

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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes

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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  9. [DEL] Anger Management S3-5

    Somehow there are „new“ Episodes appearing for the show Anger Management. After I had a quick look on TMDB I couldn’t find those entries on the website, so I’m not really sure how they ended up on trakt. The show ended and has exactly 100 episodes divided in S1 with 10 and S2 with 90.
    please check the show and delete Seasons 3-5, thx
    https://www.themoviedb.org/tv/42878-anger-management

    2 votes

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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Refresh of the show Boerke

    Can someone refresh the show Boerke?
    https://trakt.tv/shows/boerke
    I have updated the show info and added new episodes yesterday, but this is not yet in sync with Trakt.
    Thanks in advance!!

    2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. Refresh: Great Canal Journeys

    Great Canal Journeys recently lost Series 11 and 12 data. TMDB had very little available data - I assume previous data was from TVDB. This was updated a few days ago so TMDB now has all the episodes listed, but Trakt has not pulled this new data through.

    3 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. Refresh Yu-Gi-Oh!

    Show needs to be resynced with TMDB since its currently stating more episodes than there actually are. Trakt link: https://trakt.tv/shows/yu-gi-oh-duel-monsters

    2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  13. Refresh Bleach

    The show has duplicate episodes, needs to be resynced with TMDB to have the duplicate episodes removed. Trakt link: https://trakt.tv/shows/bleach

    3 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. One Piece Episodes Completely Messed Up By TMDB Switch

    I'm not sure how to properly characterize the problem, but the switch to TMDB effectively just added 958 duplicate episodes because TVDB and TMDB episodes are numbered so completely differently.

    TMDB: https://www.themoviedb.org/tv/37854/seasons
    TVDB: https://thetvdb.com/series/one-piece

    Besides differing definitions of the seasons, the TMDB numbering within each season is based on absolute order. For instance it lists 61 episodes in season 1 so the first episode in season 2 is listed as 2x62 instead of 2x1(62).

    I guess, since we're switching to TMDB, the existing episodes from TVDB should be removed.

    PLEASE make sure to get the absolute episode numbering right...for this…

    3 votes

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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  17. Random air time

    Hey Trakt team, I hate to bring this back up, but is there anything that could still be causing random air time info? Across multiple apps that sync with Trakt, the air time is off by several (random) hours. When a sync happens they sometimes correct themselves, and from what we are told by Uwe (SeriesGuide) and other developers, the sync is occuring properly, the air time is just incorrect. Any way we can look into this further?

    1 vote

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    8 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

    I changed how air time is stored in our database, which should prevent this issue moving forward. If a show is still messed up, it should fix to match TVDB the next time it is refreshed. And it should stay that way with the correct value.

  18. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  19. 2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Dilbert and The Carmichael Show aren´t 100% matches. The rest have been migrated.

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  20. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

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