General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
  • Hot ideas
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  • My feedback
  1. Improve the recommendation engine

    I really enjoy the service, I am considering paying for VIP access, but one thing that makes me mad in particular is the fact that the recommendations are so random. Based on what's hot in the first place and then maybe by some personal preference.

    For example, in my library I did not have a single comedy show. I just don't enjoy them. In the recommendations I got: Big Bang Theory, How I Met Your Mother, Modern Family, etc.

    It would be really nice to either name the recommendations 'see what's popular' or change the engine so it would recommend…

    825 votes

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    29 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    The recommendations are still processing, but in the mean time it’s been updated to recommend more relevant shows instead of blank or really weird shows. We’ll continue improving it.

  2. Easier way to "unwatch" shows, season, and episodes

    It's pretty easy to accidentally click the "seen" icon, but it's not easy to delete that "seen" status. The seen icon should de-activate the "seen" status if clicked when it is active. It should also be easier to mark episodes or seasons as watched. (MyAnimeList does this pretty well.)

    514 votes

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    44 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Trakt 2.0 is easier to undo the watched and collected actions. You can just click the button again and it will ask for confirmation to remove it. You can also remove single plays from your history page this way.

  3. The New site...

    It's soo bad, soo soo soo soo bad please go back to the original

    462 votes

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    234 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. TV Show watchlist - Season/Episode count

    It is rather easy to find out how big of a commitment watching a movie is on the watchlist with the help of the runtime sort. Doing the same thing for shows only gives you the episode runtime. It would be great to get an extra line for shows, indicating how many seasons and episodes they have or even better calculate this for the runtime sort.

    439 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    This will be updated in the next code push early next week. Shows and seasons will use a total runtime of (runtime * aired count).

  5. "On Deck" on your dashboard to help with missed shows

    Missed shows.
    On dashboard not only display tonight's shows, also show missed show eg from yesterday

    408 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. More statistics on your user profile

    We all love statistics! =) So, here´s an ideia :

    -Top seen directors and actors.
    - a percentage view of each year
    - a percentage view of each genre

    something like this :

    http://sv.sens.sc/img/blog/104/senscritique-chronologie-270912.png

    and

    http://img593.imageshack.us/img593/2958/36110231.jpg

    http://img9.imageshack.us/img9/5850/58320006.jpg

    370 votes

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    7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add friends from facebook, twitter, etc

    Since there's a Facebook App for Trakt.tv, why doesn't it import your friends? I don't see any use for it other than that, yet it doesn't have that function.

    303 votes

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    25 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  8. Seen date should be “Uncertain”. Different from the added as seen to trakt date.

    There is a lot of movies I know I have watched in the past but I don't know the date. For that I should mark as “Seen” but that adds the movie as “Seen” to the actual date on the movies page, History, Library and Main page. I think that should be improved.
    When you added the option to manually select a date for “previously watched” things, it adds the movie as “seen” to that date. Great. But marking something as “seen” just now, adds the movie as “seen” to today’s date. That’s not good (for that we have “check…

    299 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    This is now possible from any movie or episode page. Click the right icon in the watched button and you can specify the time you watched it.

  9. Alternative Views for Calendar

    I would like to view my calendar (TV) by date, program, station or favorites. Right now, if I want to mark something as viewed, I have to figure out what date it was on, and troll through stations to find it. If I want to see what I have left to view and find something I feel like watching, I need to page through the days or look at a noisy month. If I could choose to list it by show, also choosing to put my favorites at the top, it would be nicer.

    272 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. "What to watch next" roulette.

    "What to watch next" roulette.
    A feature that picks something at random from your watchlist. This would be great as I have A LOT of movies to watch and have trouble deciding which to watch. Sort of like "shuffle" with songs except it's with items in your watchlist.

    242 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Calendar improvements

    I use the calendar function a lot and — from what I can see — functionality is vastly reduced compared to pre-upgrade.

    There’s no way to go back to earlier days (to see if I’ve missed anything), or indeed forward beyond a week. There are no popups to tell me what the icons mean.

    I used to be able to show my shows, all shows, new shows and season premiers. That’s been reduced to my shows and new shows.

    The big new poster icons for each show might look nice, but on a day when there are a lot of programmes on, this is…

    223 votes

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    45 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make custom lists work in Trakt 2.0.

    Custom lists are in Trakt 2.0 (a bit hidden under Profile->Lists), but, as far as I know, shows cannot be added or removed from custom lists, and custom lists cannot be created or deleted. I realize the website developers probably plan to (re)implement this functionality. Just know that this is a very important feature for many users. And it needs to have an API too.

    211 votes

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    87 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    You can add, edit, and delete personal lists. You can add/remove items to any personal list from any movie, show, season, or episode summary page using the “Add to List” button.

  13. Option to Include Specials in progress list

    Currently specials don't show on a progress list -- only season episodes.

    As I use the progress list as an 'unwatched' queue - I noticed this week with all of the Doctor Who specials that my 'unwatched' queue showed nothing new -- although, of course, I can see them on the monthly calendar.

    It was only after going back many months in the calendar that I realized other shows also had 'specials' that I was not aware of. In order to find all specials - I will need to go through each program one at a time.

    Would it be…

    209 votes

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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Button to show unwatched shows under "Progress"

    "Progress" only shows a show once I've "watched" at least one episode. If I add a bunch of shows from "TV" to my watchlist, it seems that I have to go to each show's page individually to mark them watched.

    A quick way to mark shows watched directly from the watchlist would be nice too.

    202 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customizable Dashboard - Trakt2.0

    It would be useful if the dashboard (http://trakt.tv/dashboard) could be customized so users could turn on / off the widgets they find valuable.

    The current dashboard includes an inbox section, upcoming schedule, last month stats, recently watched, and network activity.

    If you don't use the social aspects of this site, inbox and network activity are pretty useless so I'd like to hide / collapse / turn them off.

    I also don't keep up with the upcoming schedule, instead I work from the progress page trying forever to catch up with the shows I'm interested in. If I could…

    201 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    On deck and upcoming schedule have filter/sort settings and can be hidden from your settings. The inbox auto hides if there are no messages.

  16. Restart TV Show Progress While Keeping Episode Watch Count

    This problem mainly arose with the most recent 2.0 update to the trakt addon in XBMC, I love the two way syncing system however, when I want to rewatch a tv series I can't make use of the XBMC "watched" feature which is a pain. This happens because if I mark the tv series as unwatched (to start tracking my XBMC progress again) it will automatically mark it as seen upon next load.

    I often watch videos on different systems so the two way syncing is like an angel from heaven, however I think that some sort of system on…

    199 votes

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    27 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    This feature is now available for all VIP members! When viewing your progress page, click the rewind arrow and choose the date when you started rewatching the show. Your progress page and dashboard up next will update accordingly.

  17. Refresh on dashboard and progress pages.

    It would be cool if you didn't have to refresh the page after ticking off a episode on the 'on deck to watch' widget and progress page, instead making the episode box refresh. This allows the whole process of checking off shows the be seamless.

    Cheers!

    196 votes

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    22 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Everything is way too big

    All the images and a lot of the text on the site need to be cut to like 75%, I feel like this was designed for 90yos.

    196 votes

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    7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Syles have been tweaked over the last few weeks. Biggest updates include the smaller user header on sub pages and a more condensed progress page.

  19. TV-Show Progress Completed Progress: Time based

    Most and least completed episodes filter options based on the actual time remaining as an addition to the #episodes.

    Replacing: https://getsatisfaction.com/trakt/topics/tvshowprogresscompletedtimeinsteadofepisodebased

    195 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Edit personal lists

    Please make it more user friendly

    On "My Lists" we must have in "Edit Mode" the option to sort the lists. List on position 115 move to positon 2 and save as default.


    • Placeholder for better viewing


    • List view: Details, Grid, Compact...


    • Copy/Move entries from one list to another list (Watchlist, Personal lists), limited (number/time) for Standarduser and unlimited for VIP's


    • [VIP] to save the list view (personal lists and lists by other users)


    192 votes

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    Completed  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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