General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Import from IMDb

    It would be nice if there would be a function to import my imdb watchlist into trakt, so I don't have to do all movies manually

    445 votes

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    VIP Ideas  ·  56 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create lists from a CSV file import

    Before trakt, I used to have a list with all the titles I've watched and liked. It's painful to manually sync that list (thousands of entries) with trakt.tv

    It would be very useful to have an ability to sync them automatically.

    100 votes

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    18 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. 84 votes

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    VIP Ideas  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Import my movie rating from Flixster.com

    I'd like to import all my ratings from flixster.com

    35 votes

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    VIP Ideas  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. Recent visitors to your profile

    ...on User Profile / Network

    [Std.] The last ~5 Visitors
    [VIP] A History with all Visitors, Sort by date and how often

    33 votes

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    VIP Ideas  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. «On This Day»-tab

    I love Trakt and would sign up for a VIP membership within seconds if an «On This Day»-tab was added.

    In «On This Day» you could 1) see what you watched on this day the previous years and 2) show which movies premiered and episodes broadcasted on this day (not ALL movies and episodes, but the ones that is in your collection or viewing history).

    I hope I explained this well enough to understand. Keep up the great work!

    31 votes

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    VIP Ideas  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Import checked list from icheckmovies

    As a new user who has found in love with this website (you guys rock!) one thing I would love to do would be to merge my checked movies into trakt.

    I cant possibly force myself to go after over 1500 movies, so an import option would be ginormous good news for a user like me. Icheckmovies and maybe other sites provide export lists, so in theory it isnt to tricky.

    31 votes

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    VIP Ideas  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sync data from letterboxd

    I use letterboxd for movies, and trakt for television. But my profile here would be more complete if it added my movies as well. Doing it manually each time, doesn't really make much sense, but if there could be a way for those two to sync automatically that would be great. Perphaps by using IFTTT and the profile RSS feed from Letterboxd.

    29 votes

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    VIP Ideas  ·  3 comments  ·  Media Centers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Import from Hulu & Netfix

    A way to import history from sites like Netflix and Hulu (and for PC users).

    29 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Custom Rankings

    I kind of find the "totally ninja" and "weak sauce" rankings to be somewhat... confusing. (For instance, when a tweet got sent out that I gave an episode of Breaking Bad 'totally ninja,' it was received with more confusion than anything).

    Since we all have different tastes and subjective opinions on how we feel about television and film, I was wondering if there was a way custom rankings could be implemented? Where we could edit the 1 and 10 rankings ourselves, since I'd call an episode that gets a ten "Perfect," but somebody else might think of it more as…

    26 votes

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    VIP Ideas  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Family accounts

    I use XBMC, and make use of profiles for; myself, the wife, and the children.

    I would like the ability in trakt to create a family account, so we can all still have separate libraries and use different accounts to scrobble. However via the family account they are linked, so there is an overview of what we have all watched etc recently.

    Also, possibly the ability when viewing a family members activity to say "I watched this with them too" and have it show up in your feed as well. Or a popup in XBMC much like the rating dialog,…

    23 votes

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    VIP Ideas  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. search feature on VIP forum

    It would be nice if we could avoid posting duplicates on the VIP Forum or even make faster researches.

    22 votes

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    4 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  13. Slack / Discord / IRC

    I'd like to have some sort of live chat to interact with staff and other users of the community, especially for when big television premieres are happening. Slack would be preferred, but I wouldn't mind a Discord or IRC channel either. Perhaps make this a VIP perk.

    14 votes

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    VIP Ideas  ·  6 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  14. [VIP] SET COVER is great, but...

    ...to find the perfect cover is very heavy.

    Please make an option on lists or elsewhere to change the view from poster/cover to fanart ;)

    and by the way, let me reposition the picture, like on facebook.

    greetings,
    chatterer

    13 votes

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    VIP Ideas  ·  5 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add rotten tomatoes and metacritic ratings to TV shows

    Movies have it, but shows don't. The ratings are available for both entire shows and individual seasons on both aggregators.

    11 votes

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add streaming service filters to progress page

    I'd like to be able to filter my progress page to only show unwatched episodes that are available in my streaming service(s) of choice (and my location). It usually takes a long time between episodes going live and them appearing, for example, on Netflix.

    Similarly, it would be nice to have an RSS feed that notifies when episodes go live on chosen streaming service(s).

    10 votes

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  17. import user data

    I see there is an option to export data. Is it possible now or in the future where a user can export their respective data and later upload that data? Possible use is a backup of data prior to doing some testing, then to restore after ... pull the data to make changes then upload to send the changes to trakt.tv, etc.

    10 votes

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    VIP Ideas  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Import from dvd profiler

    What about importing your collection from DVD profiler?

    10 votes

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    VIP Ideas  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add movie studios to year review

    In the Shows Year in Review we can see how many shows we saw form each Network. It would be cool if we could do the same for the movies and see the Studios!

    9 votes

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    VIP Ideas  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Notifications for changes in lists

    It would be great if we could have notifications when a change is made to "liked" list.
    Therefore if i follow/like someone elses list and he makes a change or addition i would be notified, can see the change and for example want to watch as well.

    8 votes

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    VIP Ideas  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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