General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. 10 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Native Friend discovery

    Rather than making Friend discovery dependent on 3rd-party social platforms, please implement native Friend discovery. One solution would be comparing tastes and ratings and film viewings between users and letting users discover & add each other that way, similar to Last.FM's Neighbors feature

    10 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dashboard News for Show/Season

    Hi,
    I really like the new implementations that have been made on dashboard (on deck to watch/upcoming schedule), I find myself hardly in need to go on calendar anymore.
    I had an idea for another block on dashboard, let me know what you think of this :
    News for shows you are watching that would let you know the changes in said shows, for example when you get the information a new season has been ordered/renewed or when a show has been cancelled/ended. I do believe it would be extremely useful. Especially for some - a little unknown - shows…

    10 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Filmaffinity & Rating Websites

    It would be great if you could add Filmaffinity ratings to the movie/tvshow pages. I think is one of the most relaiable cinema rating websites.

    It would be very interesting if you could compare the ratings with some website which has more influence from the audience outside US.

    Also would be good if someone who is not interested in one website ratting in particular could hide it using a "website rating filter" and see only the ones desired.

    5 votes

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    Long Term  ·  2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hide Seasons (or specific episodes) in the Calendar

    When you hide a season from your watch next, it still appears on your calendar. If you try and hide it on the calendar, it hides all of the episodes for the show. This would be great for picking up a show partway through a run, or dropping a show if you want to stop watching.

    5 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Second Genre Filter on the Rating List and Watchlist

    I know there's an advanced VIP filter but it would be great if, in addition, we could search on our rating list or watchlist by two genres.

    It's not the same looking for a romantic comedy than an action comedy, a drama about sports or a musical drama, etc.

    4 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. TVDB DVD Order seasons support

    TVDB supports multiple season ordering now. This seems to be screwing up some series. For example
    - Downton Abbey Seasons 2-5
    - Archer season 3

    These two examples added a DVD order season with episodes that were considered specials before now in the regular season. But Trakt didn't maintain the same episode IDs. I had checked in to the specials in my watched history, but these new episodes are not watched. Also, episode images are wrong for some of these, specifically Archer.

    3 votes

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    Long Term  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. Specials progress in air date order

    Currently, special episodes in Watched Progress is shown after all season episodes is completed. Is it possible to use the air date order? Some specials aired in the middle of season...

    3 votes

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    Long Term  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Additional options for profile boxes

    It's very minor, but I think it might be nice to have more options for the boxes on your profile. I marked my ideas per what the boxes currently are on the profiles.

    ABOUT BOX
    Featured comment/review of your own choosing.

    MOST WATCHED MOVIE
    Random movie from your history. It changes on refresh.
    Featured movie of your own choosing.

    MOST WATCHED TV SHOW
    Random TV show from your history. It changes on refresh.
    Featured TV show of your own choosing.

    I think little stuff like this makes it a little bit more personal.

    3 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. TMDB Episode groups

    TMDB went ahead and made episodes groups available in the API. TVDB failed kinda hard with their V2 and has this feature nowhere with an ETA. Would it make sense to implement them anyways based on the corresponding TMDB#? The major issues will most likely be things containing specials but the same already holds true with today's mappings.

    https://blog.themoviedb.org/latest-api-updates-3d7ead1ecaf9
    https://developers.themoviedb.org/3/tv-episode-groups/get-tv-episode-group-details

    3 votes

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    Long Term  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Custom genres for anime

    You previously added some genres based on keywords on trakt. I would like to propose the following to be added to that list, primarily having anime shows in mind:
    - Harem (http://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2859) (could be handled as romance but shows usually have no "winning" girl)
    - Slice of Life (https://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2864) (imho the biggest one since "drama" doesn't fit at all)
    - Mecha (https://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2638)
    - Ecchi (https://anidb.net/perl-bin/animedb.pl?show=tag&tagid=2856) (could be handled as "erotic" to cover regular content too)
    - Romance (TMDB has yet to create this as a genre for TV shows..)
    - Horror (same..)

    3 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ends on a Cliffhanger Warning (No spoilers)

    It'd be great to have a "Ends on a Cliffhanger" Warning YES/NO next to the "STATUS" line of TV Shows.

    Make it a simple YES/NO Poll so (vip?) users can warn others if a show is cancelled before the story wraps up.

    Maybe, if selecting YES request a link to news page that references the premature cancellation. Perhaps link to the comments for that and more info from the reporting user.

    Could be expanded from YES/NO to - Major Cliffhanger / Minor Loose Ends / Unanswered Questions / All Wrapped Up

    2 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Movie Location & Friends

    I've been trying to clean up some movie tickets and I wanted to add the theater names, location, and possible who I was with.

    2 votes

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Australian Free-to-Air EPG metadata

    I own the only operator in Australia who owns its own FTA metadata. We won landmark High Court case supporting our methods. You need to use our metadata to integrate into your service and our TV apps would fit nicely.

    2 votes

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    Long Term  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. Live commenting feature (like soundcloud)

    commenting feature that displays user comments of checked in users at the point during the episode that they posted it, like on soundcloud

    2 votes

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  16. Facebook share pop pup after FB changes.

    Hello :)
    so, i guess FB agress with fake news, but not apps auto post :P
    the movies and shows need a social share zone / buttons to be able for manual share =)

    thanks in advance.

    Pedro @ Trakt.

    1 vote

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    Long Term  ·  0 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →
  17. Preview comment before publishing

    When trying to do "fancier" tricks with Markdown, it's not always clear if the rendered result will match the desired effect. The thing I miss most when writing comments on Trakt compared to places like GitHub is the ability to preview what I've written, as it will appear after posting, before publishing it.

    1 vote

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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Fetch hidden/progress_watched for other users

    Would it be possible to add an API to fetch the hidden/progress_watched list for other users (respecting privacy settings)? I would like to use this as a proxy for whether the user intends to continue watching the show.

    1 vote

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    Long Term  ·  2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. User contributions

    Different from this one: http://support.trakt.tv/forums/188762-general/suggestions/3599694-show-statistics-about-users-who-edited-and-added-i

    This is for user contributions to be tracked here. Meaning, duplicates reported, errors found, imported movies and shows, etc. On the same, those who contribute and help keep the Trakt database looking better might get some privs or something. When things are found like missing artwork or duplicates, since users cannot do refreshes on their own, they need to report the issue, which helps Trakt and its paid users, and all users.

    It seems that a lot of the errors that get into Trakt reply on users to get corrected, so this would just be…

    1 vote

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