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Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

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The Trakt Team
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  1. (wrong episode information)please correct the infromation

    soul land s03 only have 13 eposide,but trakt have 17episode,please update the infomation
    trakt links:https://trakt.tv/shows/soul-land-2018/seasons/3
    source from the tvdb:https://www.thetvdb.com/series/342329-show/seasons/official/3

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  2. „Feuer & Flamme“ needs to merged (duplicate)

    These two shows should to be merged, they’re the same:

    https://trakt.tv/shows/feuer-flamme

    https://trakt.tv/shows/feuer-flamme-mit-feuerwehrmannern-im-einsatz-2017

    The second one uses TMDB, however it didn’t refresh data for days even with trying to do so manually by pressing refresh data.

    Thanks.

    1 vote

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    Completed  ·  0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Prison break series season 4 list episode 23 and 24 is not listed

    Prison break series season 4 list episode 23 and 24 is not listed

    2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Both TMDB & TVDB only have 22 episodes.

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  4. Remove false Fritz Lang movie

    This doesn't exist and can be found when viewing Fritz Lang's filmography: https://trakt.tv/movies/fred-comes-out

    1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  5. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  6. "Bull" images refresh

    Hi!
    Could you please force a refresh of "Bull" season 5 episodes images
    (https://trakt.tv/shows/bull-2016/seasons/5 )?

    Most of them are still missing on Trakt, but present on TMDB (https://www.themoviedb.org/tv/66840-bull/season/5 ).

    Thank you! :-)

    Uli666

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  7. Episode Deletion Needed (Wrong Mans)

    The Wrong Mans (https://trakt.tv/shows/the-wrong-mans) needs S02E03/04 removed. TVDB/TMDB/BBC Official website all have S2 as 2 episodes.

    Thanks

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  8. Missing Season

    Second season of this show is missing
    https://trakt.tv/shows/road-to-kingdom

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  9. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  10. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  11. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  12. Jupiter's Legacy wrong runtimes

    All the episodes are defaulted to 42 minutes, that ain't the case since the first is 47 and the second 35, for exemple

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Please provide the correct runtimes for each episode.

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  13. Catfish uk duplicate merge please

    If you could merge or delete the duplicate please

    Correct one
    https://trakt.tv/shows/catfish-uk
    Tmdb link
    https://www.themoviedb.org/tv/124131-catfish-uk/seasons

    Can you fix and delete the one below thanks

    Duplicate

    https://trakt.tv/shows/catfish-uk-2021

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  14. TV show not updating

    this show is not updating since ep2. now it's on ep6, but I can't track my progress bc it won't update.

    https://trakt.tv/shows/kingdom-legendary-war

    the show is currently airing (in 2021), and after I checked on TMDB, the show is up to date with 6 episodes.. only on trakt tv is the episodes missing

    1 vote

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    Completed  ·  0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. The Mosquito Coast wrong country and airtime

    Not sure if I chose the correct category for this but the Trakt page for The Mosquito Coast says the country is Andorra and the episode say they air at 6 PM when it should be United States and 12:00 AM, respectively.

    Both TMDB and TheTVDB have US as the country and TheTVDB has the correct airtime. Not sure why it hasn't updated to reflect the correct info.

    Link to show - https://trakt.tv/shows/the-mosquito-coast

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  16. Countryfile

    Please update episodes from16 and onwards, as stopped at 15.

    https://www.themoviedb.org/tv/2023-countryfile

    1 vote

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  17. Missing Episodes, Season 2, Late Night With Lilly Singh

    I have clicked on the refresh link for the show, https://trakt.tv/shows/a-little-late-with-lilly-singh. The last episode listed is: 2x44 Renee Montgomery, from March 29, 2021. Before I clicked on the refresh link it said the last update was April 15, 2021. I have refreshed the web page (reload not from cache) and the episodes since March 29 are still missing. I checked TMDB and they are there: https://www.thetvdb.com/series/a-little-late-with-lilly-singh/seasons/official/2 . Can you figure out why this show is not refreshing/updating from TMDB? Thank you. :)

    1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  18. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  19. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  20. 1 vote

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

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