General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. TVDB DVD Order seasons support

    TVDB supports multiple season ordering now. This seems to be screwing up some series. For example
    - Downton Abbey Seasons 2-5
    - Archer season 3

    These two examples added a DVD order season with episodes that were considered specials before now in the regular season. But Trakt didn't maintain the same episode IDs. I had checked in to the specials in my watched history, but these new episodes are not watched. Also, episode images are wrong for some of these, specifically Archer.

    3 votes

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    Long Term  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rating actors

    Rate actors and be able to put your favourite actors into a kind of collection on your profile

    85 votes

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    Long Term  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Tagging friends when checking in

    I was thinking about a function where you could (when checking in) to tag someone who's listed as one of your friends. This way would save time when two or more persons that have trakt account watch something together. I say that based on my own experience, when I'm with friends and everyone stops to check in. what would be easier if only one could do that and tagging the other. Of course, that would mean that would have to implement too some kind of mechanism where you would allow some people to tag you and later you could just…

    64 votes

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    Long Term  ·  4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. International airings and EPG data

    Would it be possible to specify the user country, so that in the calendar we can see the airings adapted to the local channel sets?

    For example, FOX Spain airs new episodes of top shows a week later than FOX US, due to (I think) translation and legal issues.

    112 votes

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    Long Term  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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