General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. 1 vote

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  2. 1 vote

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  3. 1 vote

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  4. 1 vote

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  5. 1 vote

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  6. 1 vote

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  7. 1 vote

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  8. Comment puis-je commencer par la radio Internet

    Beaucoup de gens entendent maintenant plus que la radio traditionnelle, grâce aux avancées dans la technologie audio. La radio en ligne est également devenue plus populaire et fournit une nouvelle avenue pour toute personne intéressée par un moyen de recevoir de la musique. La radio en ligne est soit des fichiers audio MP3 en direct ou pré-enregistré, via Internet ou via l'abonnement via un service Web. Avec la radio en ligne, en vous abonnant, vous n'êtes pas limité à une zone géographique unique, ou en fonction des partenaires médiatiques syndiqués, en choisissant votre diffusion. Vous contrôlez quand et combien de…

    1 vote

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  9. Option to add unfinished films/ TV series on Trakt account

    Ability to record started but unfinished films and TV shows on your Trakt account. They wouldn't be counted in the 'watched' films and TV section however, they would be held in a separate category under 'unfinished' or 'dropped.'

    This would help improve Trakt accounts and stop people from hiding unfinished shows that they don't want featured on their 'continue watching' list.

    1 vote

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  10. Shows in need of updating/transition

    TMDB Transition:

    All stars: de serie
    https://trakt.tv/shows/all-stars-nl
    https://www.themoviedb.org/tv/54209-all-stars?language=nl-NL

    Proefkonijnen
    https://trakt.tv/shows/proefkonijnen
    https://www.themoviedb.org/tv/55337-proefkonijnen?language=nl-NL

    Zondag met Lubach
    https://trakt.tv/shows/zondag-met-lubach
    https://www.themoviedb.org/tv/64758-zondag-met-lubach

    Tomtesterom
    https://trakt.tv/shows/tomtesterom
    https://www.themoviedb.org/tv/36464-tomtesterom?language=nl-NL

    De Slimste mens
    https://trakt.tv/shows/de-slimste-mens
    https://www.themoviedb.org/tv/61780-de-slimste-mens?language=en-US

    Floris
    https://trakt.tv/shows/floris
    https://www.themoviedb.org/tv/1560-floris?language=en-US

    Sluipschutters
    https://trakt.tv/shows/sluipschutters
    https://www.themoviedb.org/tv/122664-sluipschutters

    The Sidemen Show (tmdb has original video titles)
    https://trakt.tv/shows/the-sidemen-show
    https://www.themoviedb.org/tv/89928-the-sidemen-show/season/1?language=en-US

    Dumpertreeten
    https://trakt.tv/shows/dumpertreeten
    https://www.themoviedb.org/tv/95759-dumpertreeten?language=nl-NL

    All or Nothing: Manchester City (air date from 16 to 17 august)
    https://trakt.tv/shows/all-or-nothing-manchester-city
    https://www.themoviedb.org/tv/81705-all-or-nothing-manchester-city?language=en-US

    All stars & zonen
    https://trakt.tv/shows/all-stars-zonen
    https://www.themoviedb.org/tv/110689-all-stars-zonen?language=nl-NL

    Idris Elba: Fighter
    https://trakt.tv/shows/idris-elba-fighter
    https://www.themoviedb.org/tv/89173-idris-elba-fighter?language=en-En

    The last journey of the vikings
    https://trakt.tv/shows/the-last-journey-of-the-vikings
    https://www.themoviedb.org/tv/101662-vikingernes-sidste-rejse

    Top 2000 a gogo (info from tvdb)
    https://trakt.tv/shows/top-2000-a-gogo
    https://www.themoviedb.org/tv/122656-top-2000-a-gogo

    Vakkenvullers
    https://trakt.tv/shows/vakkenvullers
    https://www.themoviedb.org/tv/111706-vakkenvullers?language=nl-NL

    Also Mocro Maffia is complete on TMDB because the extra specials in…

    1 vote

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  11. 1 vote

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  12. Wrong date

    Hi! I've noticed some issues with the date of some TV shows from Brazil. On TMDB, it shows the correct date (https://www.themoviedb.org/tv/30791-no-limite/season/5) but on Trakt it's showing the wrong date (https://trakt.tv/shows/no-limite/seasons/5). Please fix this as it shows on TMDB.

    Also, another TV show shows with wrong data is "Big Brother Brasil". If you go to their Trakt page (https://trakt.tv/shows/big-brother-brasil) it shows the original time, but if you go to some episode, it shows another time (https://trakt.tv/shows/big-brother-brasil/seasons/21/episodes/1).

    Thanks in advance.

    1 vote

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  13. 1 vote

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  14. 2 votes

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  15. Mindy Project extra episode

    This is an extra episode at the end of The Mindy Project, which doesn't exist. https://trakt.tv/shows/the-mindy-project/seasons/6/episodes/11

    1 vote

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  16. how do I create a support ticket?

    On the support website, general, it says I have to create a support ticket. Maybe a stupid question, but I don't find where I can create a support ticket. Maybe you can put a link to it there?

    1 vote

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  17. 1 vote

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  18. duplicate series "Dragon Goes House-Hunting"

    This:

    <a rel="nofollow noreferrer" href="https://trakt.tv/shows/dragon-goes-house-hunting-2021">https://trakt.tv/shows/dragon-goes-house-hunting-2021</a>
    

    is an empty duplicate of

    <a rel="nofollow noreferrer" href="https://trakt.tv/shows/dragon-goes-house-hunting">https://trakt.tv/shows/dragon-goes-house-hunting</a>
    

    2 votes

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  19. 1 vote

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  20. 1 vote

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