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When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. 4 votes

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    Completed  ·  3 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Invest in better servers!

    I am growing tired of the constant server issues, with episodes/films not displaying as watched or collected, to stupid page errors where it refuses to show anything. I understand the expenses side of it, but when your website is suffering due to constant downtime, it's time to reevaluate. As a Trakt VIP subscriber, I find the issues make me question where exactly my money is going.

    20 votes

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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Rebel

    Rebel is on Thursday not Wednesday and at 9:00 central

    4 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  4. Soaps Need Refreshing

    EMMERDALE:

    Last Trakt Date: December 25th 2020
    https://trakt.tv/shows/emmerdale

    Last TVDB DATE: JANUARY 8TH 2021
    https://thetvdb.com/series/emmerdale/seasons/official/50

    HOLLYOAKS
    Last Trakt Date: December 17th 2020
    https://trakt.tv/shows/hollyoaks

    Last TVDB Date: January 14th 2021
    https://thetvdb.com/series/hollyoaks/seasons/official/27

    GENERAL HOSPITAL:
    Last Trakt Date: December 22nd 2020
    https://trakt.tv/shows/general-hospital

    Last TVDB Date: January 4th 2021
    https://thetvdb.com/series/general-hospital/seasons/official/58

    5 votes

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    4 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  5. 4 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  6. "Bull" images refresh

    Hi!
    Could you please force a refresh of "Bull" season 5 episodes images
    (https://trakt.tv/shows/bull-2016/seasons/5 )?

    Most of them are still missing on Trakt, but present on TMDB (https://www.themoviedb.org/tv/66840-bull/season/5 ).

    Thank you! :-)

    Uli666

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  7. Catfish uk duplicate merge please

    If you could merge or delete the duplicate please

    Correct one
    https://trakt.tv/shows/catfish-uk
    Tmdb link
    https://www.themoviedb.org/tv/124131-catfish-uk/seasons

    Can you fix and delete the one below thanks

    Duplicate

    https://trakt.tv/shows/catfish-uk-2021

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  8. ZDF Magazin Royale (merge seasons)

    The season 1 and 2020 of the show ZDF Magazin Royale (https://trakt.tv/shows/zdf-magazin-royale) are one and the same.

    4 votes

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    2 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    2 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  10. Kurulus osman not up to date

    The show is not up to date anymore. There are now 42 episodes in total in the app but they are now at 46 episodes. Please can you update it??

    3 votes

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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes

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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. [DEL] Anger Management S3-5

    Somehow there are „new“ Episodes appearing for the show Anger Management. After I had a quick look on TMDB I couldn’t find those entries on the website, so I’m not really sure how they ended up on trakt. The show ended and has exactly 100 episodes divided in S1 with 10 and S2 with 90.
    please check the show and delete Seasons 3-5, thx
    https://www.themoviedb.org/tv/42878-anger-management

    2 votes

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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Big Brother Canada is Ready for TMDB Refresh

    https://trakt.tv/shows/big-brother-canada

    The data in TMDB now matches or is better than TVDB.

    Note, S05E99 should be removed from Trakt, it is a duplicate of S00E05.

    3 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  15. (19) Shows in need of updating

    I have been updating a few dutch shows from TVDB to TMDB but I dont see the changes on the comparison page. Here is a list of all the shows that are ready to be changed to TMDB data:

    Bram In De Buurt
    https://www.themoviedb.org/tv/118257-bram-in-de-buurt?language=nl-NL

    All stars: de serie
    https://www.themoviedb.org/tv/54209-all-stars?language=nl-NL

    Mocro Maffia: Komtgoed (runtime changed to the right one)
    https://trakt.tv/shows/mocro-maffia-komtgoed

    Proefkonijnen
    https://www.themoviedb.org/tv/55337-proefkonijnen?language=nl-NL

    Zondag met Lubach
    https://www.themoviedb.org/tv/64758-zondag-met-lubach

    Tomtesteron
    https://www.themoviedb.org/tv/36464-tomtesterom?language=nl-NL

    Romulus (changed name of episode 1x04)
    https://www.themoviedb.org/tv/93782-romulus?language=en-US

    De Slimste mens
    https://www.themoviedb.org/tv/61780-de-slimste-mens?language=en-US

    Floris
    https://www.themoviedb.org/tv/1560-floris?language=en-US

    Sluipschutters
    https://www.themoviedb.org/tv/122664-sluipschutters

    The Sidemen Show (tmdb has original video titles)
    https://www.themoviedb.org/tv/89928-the-sidemen-show/season/1?language=en-US

    Dumpertreeten
    https://www.themoviedb.org/tv/95759-dumpertreeten?language=nl-NL

    All or Nothing: Manchester City (air date…

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. Refresh of the show Boerke

    Can someone refresh the show Boerke?
    https://trakt.tv/shows/boerke
    I have updated the show info and added new episodes yesterday, but this is not yet in sync with Trakt.
    Thanks in advance!!

    2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Prison break series season 4 list episode 23 and 24 is not listed

    Prison break series season 4 list episode 23 and 24 is not listed

    2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    Both TMDB & TVDB only have 22 episodes.

    In the future, please create support tickets for runtime edits, refreshes and removals, including links to the Trakt listing. We’re trying to clean the forums up. Thanks!

  18. Refresh: Great Canal Journeys

    Great Canal Journeys recently lost Series 11 and 12 data. TMDB had very little available data - I assume previous data was from TVDB. This was updated a few days ago so TMDB now has all the episodes listed, but Trakt has not pulled this new data through.

    3 votes

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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. Refresh Yu-Gi-Oh!

    Show needs to be resynced with TMDB since its currently stating more episodes than there actually are. Trakt link: https://trakt.tv/shows/yu-gi-oh-duel-monsters

    2 votes

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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. Refresh Bleach

    The show has duplicate episodes, needs to be resynced with TMDB to have the duplicate episodes removed. Trakt link: https://trakt.tv/shows/bleach

    3 votes

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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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