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Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Give everybody temporarily access to refresh data

    Trakt switched from thetvdb to themoviedb as a source. I completely understand why. But now there are a lot of not 100% matching shows.

    I'm trying my best to help update shows on themoviedb, so trakt has a reliable data source. But it would be nice if I can perform a data refresh in trakt to see if I updated the shows correctly, and there is a 100% match wit tmdb. I can't perform a data refresh myself, because I have no VIP account. I considered paying for a VIP account for a month, but that doesn't seem to be…

    26 votes

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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Actor appearance correction

    I know I have asked this before, but I think due to miscommunication on my part, it may not have been clear what I was wanting to see happen.

    This time I have attached images of what I am referring to.

    You'll notice that for both Merkerson & de la Garza it shows that both appeared in all 456 episodes of Law & Order, and that is not correct. It's also not correct that de la Garza appeared in every episode of FBI as she had only started from season 2. These are just two examples of this kind of…

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. The Garfield Show Specials

    the Garfield Show specials need their air dates refreshed
    https://trakt.tv/shows/the-garfield-show/seasons/0

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. TV Show Needs to be split

    Hi,

    "Transformers: War For Cybertron Trilogy" consists of two TV shows.
    1- Transformers: War for Cybertron: Siege - https://www.themoviedb.org/tv/100617-transformers-war-for-cybertron-siege
    2- Transformers: War for Cybertron: Earthrise - https://www.themoviedb.org/tv/117682-transformers-war-for-cybertron-earthrise

    Trakt:
    https://trakt.tv/shows/transformers-war-for-cybertron-trilogy
    https://trakt.tv/shows/transformers-war-for-cybertron-earthrise

    So "Transformers: War For Cybertron Trilogy" should be updated to "Transformers: War for Cybertron: Siege".

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. sabrina part 4 and vikings season 6B

    the 4th part or season 2B of sabrina hasn't been added
    https://www.themoviedb.org/tv/79242-the-chilling-adventures-of-sabrina/season/2
    same happends with vikings season 6B
    https://www.themoviedb.org/tv/44217-vikings
    (edit)also the 3rd part (season 2)of disenchantment has not yet been added
    https://www.themoviedb.org/tv/73021-disenchantment/season/2

    2 votes

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. Phineas & Ferb runtimes

    https://trakt.tv/shows/phineas-and-ferb

    I just checked Phineas & Ferb on Trakt and the episode runtimes are wrong. The vast majority of the episodes are 11 minutes and this is listed as runtime for the series.
    However, a lot of episodes are listed as 22 minutes when this should be 11 minutes. This makes the total runtime of the series inaccurate.
    I checked TVDB (https://www.thetvdb.com/series/phineas-and-ferb) and all episodes there have the correct runtime (I checked Disney+ to verify the episode runtimes, even though Disney+ has a different episode order.) Some episode are longer than 11 minutes but TVDB has the correct…

    11 votes

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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow multiple movies/shows to be selected at one time and things changed.

    Like when it was watched or what list it should go on.

    9 votes

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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. Blue bloods

    Blue bloods season 11 does not have episode 4 listed. It is on January 8.

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  9. All or Nothing Tottenham Hotspur

    Last three episodes (7-8-9), have wrong images.

    1 vote

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. Image Refresh "Den of Thieves 1 & 2"

    Hi, I believe I goofed and mixed up the images for Den of Thieves 1 & 2
    I don't know how to correct this.
    Sorry for the error.

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. TVDB DVD Order seasons support

    TVDB supports multiple season ordering now. This seems to be screwing up some series. For example
    - Downton Abbey Seasons 2-5
    - Archer season 3

    These two examples added a DVD order season with episodes that were considered specials before now in the regular season. But Trakt didn't maintain the same episode IDs. I had checked in to the specials in my watched history, but these new episodes are not watched. Also, episode images are wrong for some of these, specifically Archer.

    3 votes

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    Long Term  ·  5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  13. Incorrect Runtimes

    Thomas the Tank Engine runtimes for some episodes are incorrect. Thet are correct on TVDB.
    https://trakt.tv/shows/thomas-the-tank-engine-friends
    https://www.thetvdb.com/series/thomas-the-tank-engine-and-friends

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    TVDB doesn’t provide episode runtimes in their API yet. Once they do, we’ll update Trakt to automatically update them.

  14. Flag deleted TVDB shows

    Trakt relies a lot on TVDB for shows. Sometimes TVDB has duplicates which eventually get fixed. But when that happens, these dupes are still available on Trakt.

    I suggest coming up with a notification system that warns when a show has a TVDB entry disappear. Who would get notified? Well, mostly you guys, since you're the ones with the ability to remove dupes. Maybe you could also add a warning on the show page that the TVDB entry is gone and that Trakt admins are investigating.

    This might cut down on dupes and the constant reports about them.

    Note: this…

    52 votes

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    Researching  ·  10 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. Re:Zero Season 1 Director's Cut

    Please add a way to track the Re:Zero Director's Cut Episodes (https://www.thetvdb.com/series/re-zero-starting-life-in-another-world/seasons/alternate/1). The show is being rebroadcast, combining two episodes into a single extended one and adding new content.

    Psycho-Pass did a similar rebroadcast with double episodes as a director's cut, and those episodes were added as Specials (https://www.thetvdb.com/series/psycho-pass/seasons/official/0 & https://trakt.tv/shows/psycho-pass/seasons/0).

    2 votes

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. Issue with conflicting TMDB and TVDB import

    I've noticed at least one example where a show having different season delineation on TVDB and TMDB has lead to the seasons being named incorrectly.

    For example: One Piece Season 3 runs from episode 31 to 47 on Trakt and TVDB. However it is incorrectly titled "Drum Island Arc" which comes from TMDB. This is because season 3 on TMDB runs from episode 78 to 91 (which is correctly titled Drum Island Arc).

    Is it possible to prioritise one source for the information to avoid these issues?

    5 votes

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    Researching  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please fix these entries

    Each one of these entries either has an incorrect TMDB URL, or shouldn't be listed in Movies as it is a TV-Mini-Series. They most likely have duplicate entries as well. If links are requested, I will do my best. But it would be nice not to.

    The list.

        Dr. Horrible's Sing-Along Blog          
    
    Batman v Superman: Dawn Of Justice (Ultimate Edition)
    The Lord of the Rings: The Return of the King (Extended)
    Battlestar Galactica
    Family Guy Presents: Something, Something, Something, Dark Side
    The Lord of the Rings: The Fellowship of the Ring (Extended)
    The Lord of the Rings: The Two Towers
    1 vote

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    Planned  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. Keep track of changes in ratings

    Currently, there is just one source for your rating of an item on Trakt. If you rewatch something and decide you don't like it as much and change the rating there is no way to see what your prior rating was - would be cool to see your ratings change over time.

    1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. Update Will & Grace status

    https://www.thetvdb.com/series/will-and-grace
    Shows correct status and correct seasons/episodes including the rebooted episodes

    TMDB breaks these two out into separate series:
    https://www.themoviedb.org/tv/4454-will-grace?language=en-US

    and

    https://www.themoviedb.org/tv/74321-will-grace?language=en-US

    Because these are not 1:1 matches, the status in Trakt is incorrect.

    3 votes

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make 'Data refresh' available for everyone (improves it for everyone ;)

    Hi,

    so I changed some shows in TMDB. I guess I could now manually refresh it in trakt. Wouldn't it make sense to allow this for everyone? Currently, I would have to inform you (or support) and they do it manually... if you could just tell all wrong show info complainers to go to TMDB, fix it and they just hit refresh when done, you will never have to fix something manually ;)

    thanks,
    chris

    107 votes

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    Researching  ·  11 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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