General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. The wilds

    Its says it's canceled but it's actually coming back for a second season.

    1 vote

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    Completed  ·  1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  2. Episodes not updating

    On the app the newer episodes of Miss Monte-Cristo are not showing up. https://trakt.tv/shows/miss-monte-cristo/seasons/all

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  3. Todays shows not appearing

    None of today's shows are showing in the unseen list such as Macgyver, blue bloods, magnum pi or a discovery of witches. Also chicago pd and chicago med are still showing eps in my unseen list when these eps have not even aired yet.

    I have left this for 24 hours and the android app is still not updating with shows that were aired yesterday.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately we don’t have the resources to support third party applications. Please contact the developer of the Android app you’re using.

    If these issues are occurring on trakt.tv, please open a support ticket and we’ll investigate.

  4. Shows keep changing status?

    Recently older shows that ended years back, but also shows that ended this year / last year, are changing status. I see notifications pop up that bleach changed state from "ended" to "returning series" and then back again. Same for the magicians and some others.

    Can this be fixed?

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  5. Missing series

    Looking for the Manhunt Unabomber series from 2017. It ran for 8 episodes. I dont see the series available

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can't sign in on Trakt via apps.

    My account is linked with Facebook so that is how I have to log in. Every time I try to log on the Trakt via one of the (recommended) apps, it tells me that I don't have authorization or that "the app is in development mode". It's very annoying as I just want an app to register the things that I'm watching, without having to open a browser.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  7. Removed show still in calender

    I removed modern family from my watch list but still shows in calenders. Do I need to rebuild my database?

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  8. Series Guide is not syncing, just added loads of episodes as watched on series guide but they

    Series Guide is not syncing, just added loads of episodes as watched on series guide but they are not showing as watched on Trakt

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  9. Error 401

    Will not "mark as watched/update as I watch"

    1 vote

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    2 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  10. Error 500

    Trying too access progress in wako. Says resource failed to load or when marking something as watched.

    1 vote

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    Completed  ·  1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  11. Reference a new Apple TV App : Movie Trailers

    I recently add Trakt feature on an Apple TV app named Movie Trailers that use Trakt to synchronised watched and watchlist movies.

    I wondering if it could be added to the Apple TV Apps directory ?

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  12. Erased my history and glitches

    I am having a major problem since the last update. It wouldnt let me sign on many times. Then today i was able to sign on finally but then it would take me to the website to see my profile. I uninstalled the app and reinstalled it and now its erased my history and none of my shows are updated and even some seasons (like Big Little Lies is almost done season 2 and it only shows season 1) please fix this so I can restore all my shows and get them updated to current episodes before the new seasons…

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    I’m sorry you’re having issues. It sounds like you are referring to a 3rd party app? If so, I suggest contacting them directly since we aren’t the developer of any of those apps.

  13. Reference a new Apple TV App : TV Shows Trailers

    I recently add Trakt feature on an Apple TV app named TV Shows Trailers that use Trakt to synchronised watched episodes and watchlist.

    I will be glad to be referenced in the app directory :)

    You can find the app here: https://itunes.apple.com/fr/app/movie-trailers/id1458801121?mt=8

    You can find more info on the website: https://movietrailers-for-appletv.tumblr.com

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  15. Show will not populate in my calendar

    The British show Emmerdale is an active show. It will not list in my calendar though. It is not hidden and shows up in my list but not the calendar.

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    The show has so many episodes that is sometimes fails to update and get new ones from TVDB. Should be up to date as of now though.

  16. Show listed as ended

    The show Neighbour's airs on Tenplay in Australia. The info on trakt is pulling from the old channel. They have moved to Tenplay. Can you start listing for this show on this new channel?

    1 vote

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    0 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →

    We get the status from TMDB and the network from TVDB. Please update both sources and Trakt will update about 24 hours later. Thanks!

  17. copy code

    on my ipad it tells me to copy the link and there’s a copy button and when i click it it says ‘copied to clipboard’ but when i paste it nothing shows up..

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  18. Good android app

    A good and working android app, that handles both movies and tv-shows. There are lots of apps but they all have problems. Traktoid is nice but doesn't handle movies, and there is no way to search new tv-shows, I can only handle my shows. The other tv-show apps are worse thank traktoid.. The movie apps don't handle tv-shows... so trakt needs a decent android app, that could gave us everyting that the site does.

    7 votes

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    3 comments  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  19. iSeries Not Working Correctly

    The iSeries app has stopped functioning correctly. It really is the best app for TV shows through Trakt so it would be a shame if it can't be fixed.

    It now doesn't recognise all TV shows in my watchlist, showing only 14 instead of over 100 and saying there are episodes I haven't seen which are marked as watched on the site.

    App seems to crash too when I try to logout and log back in.

    Not sure how to get in touch with the creator of the app, so thought I would post this here. Anyone else experiencing this?

    1 vote

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  20. https://www.microsoft.com/en-us/store/apps/tv-show-tracker-trakttv-client/9nblggh686hq

    Hi all!

    Just wanted to tell that TV show tracker is a great app for windows phone / mobile with a really nice and fast(!) supporting (bugs, feature requests, etc.) french developer. The app unfortunately isn't listed under the downloads section (windows phone) on the trakt site.

    Please have a look at the app please (best I used so far on windows phone 8.1 / 10 mobile) and add it to the downloads list ;)

    Following the link to the app:
    https://www.microsoft.com/en-us/store/apps/tv-show-tracker-trakttv-client/9nblggh686hq

    Cheers!
    Michael

    1 vote

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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
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