General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Give everybody temporarily access to refresh data

    Trakt switched from thetvdb to themoviedb as a source. I completely understand why. But now there are a lot of not 100% matching shows.

    I'm trying my best to help update shows on themoviedb, so trakt has a reliable data source. But it would be nice if I can perform a data refresh in trakt to see if I updated the shows correctly, and there is a 100% match wit tmdb. I can't perform a data refresh myself, because I have no VIP account. I considered paying for a VIP account for a month, but that doesn't seem to be…

    14 votes

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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Status: canceled

    It would be cool if on the status of a series, those that were canceled showed up as canceled. There ia a big difference in "ended" (has an ending) and "canceled" (has no ending, normally).

    34 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Regional Pricing for VIP

    If you add regional pricing for VIP subscription, you could increase your amount of VIP members. Popular services like Steam, Spotify, Netflix... has regional pricing.

    For example I live in Turkey and 2.5$ is equal to 18.5TL and its too much for a tracking service. I could buy if it was more logical.

    It's your choice to add so, but I think it would increase your member count. Please consider it, regards.

    18 votes

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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Gintama, Bleach, Yu-gi-oh,...

    After the transition to TMDB Gintama (https://trakt.tv/shows/gintama) has extra episodes. Season 10 only has 12 episodes. Episodes 13 through 26 are actually season 11. Is it possible to remove the extra episodes and move views / collections to season 11? I also recommend removing extra episodes from specials (movie in specials on TVDB).

    For the Bleach show (https://trakt.tv/shows/bleach) on TVDB the division is in several episodes while on TMDB there is only one season with the 366. Is it possible to make the transition to TMDB ( with moves of views and collections to "season 1")…

    8 votes

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    1 comment  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. There is a ticket open to fix Gintama and Bleach and YuGiOh should be correct now. Please be patient as our developers work through their queues.

    In the future, please open support tickets for these issues, we’re trying to clean up the forums.

  5. 4 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. CAPTCHA, I have to solve it almost every time I try to access the website

    Hi,

    It's started somewhat a few months ago. Now almost whenever I try to access the website I need to solve this stupid captcha. I'm not behind any VPN neither my laptop is infected in any way. It is not any different if I connect via cable or cellular. Any hints?

    7 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Saint Seiya (1986) and Ghost in the Shell: Stand Alone Complex

    Hi. The data of these two series are wrong.

    Saint Seiya
    https://trakt.tv/shows/saint-seiya

    The original show consists of the first three seasons. The other seasons are different shows. TMDB data are more precise.

    Ghost in the Shell: Stand Alone Complex
    https://trakt.tv/shows/ghost-in-the-shell-stand-alone-complex

    Same issue. The third season (SAC 2045) is a different show. TMDB data are more precise here too.

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Wrong date

    Hi! I've noticed some issues with the date of some TV shows from Brazil. On TMDB, it shows the correct date (https://www.themoviedb.org/tv/30791-no-limite/season/5) but on Trakt it's showing the wrong date (https://trakt.tv/shows/no-limite/seasons/5). Please fix this as it shows on TMDB.

    Also, another TV show shows with wrong data is "Big Brother Brasil". If you go to their Trakt page (https://trakt.tv/shows/big-brother-brasil) it shows the original time, but if you go to some episode, it shows another time (https://trakt.tv/shows/big-brother-brasil/seasons/21/episodes/1).

    Thanks in advance.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. duplicate series "Dragon Goes House-Hunting"

    This:

    <a rel="nofollow noreferrer" href="https://trakt.tv/shows/dragon-goes-house-hunting-2021">https://trakt.tv/shows/dragon-goes-house-hunting-2021</a>
    

    is an empty duplicate of

    <a rel="nofollow noreferrer" href="https://trakt.tv/shows/dragon-goes-house-hunting">https://trakt.tv/shows/dragon-goes-house-hunting</a>
    

    2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes

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  16. 2 votes

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  17. 2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  18. The Rachel Maddow Show

    Please make season 2021 here match season 2021 on TMDB. Almost all of the episodes are currently wrong, but TMDB is correct.

    https://trakt.tv/shows/the-rachel-maddow-show/seasons/2021

    https://www.themoviedb.org/tv/7967-the-rachel-maddow-show/season/13

    Thank you!

    1 vote

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    1 comment  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  19. please clean-up shows "De ideale wereld"

    There's a problem with the Dutch show "De Ideale Wereld". It's 3 times on trakt :

    https://trakt.tv/shows/de-ideale-wereld
    https://trakt.tv/shows/de-ideale-wereld-2013
    https://trakt.tv/shows/de-ideale-wereld-126235

    https://trakt.tv/shows/de-ideale-wereld-126235 : this one isn't linked to tvdb or tmdb, I would just delete this one,

    The other series are both linked correctly to all sites, but they both aren't up to date. I think both pages should be linked together, and updated.

    2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Incorrect Information

    Teenage Mutant Ninja Turtles (1987) is showing 41 episodes for Season 4. Episode 40 and 41 are actually episode 1 and 2 for Season 5. TheTVDB and TMDb both have it listed this way. However, Wikipedia shows The opposite with episodes 40 and 41 showing in Season 4 and not as episodes 1 and 2 in Season 5. Trakt right now has a combination of both, so episodes are both 40/41 in Season 4 and 1/2 of Season 5. I think the TVDB and TMDb are the correct ones. Thanks!

    https://trakt.tv/shows/teenage-mutant-ninja-turtles/seasons/4
    https://trakt.tv/shows/teenage-mutant-ninja-turtles/seasons/5

    https://www.thetvdb.com/series/teenage-mutant-ninja-turtles/seasons/official/4
    https://www.thetvdb.com/series/teenage-mutant-ninja-turtles/seasons/official/5

    https://www.themoviedb.org/tv/160-teenage-mutant-ninja-turtles/season/4
    https://www.themoviedb.org/tv/160-teenage-mutant-ninja-turtles/season/5

    https://en.wikipedia.org/wiki/TeenageMutantNinjaTurtles

    2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
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