General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a Support Ticket for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Regional Pricing for VIP

    If you add regional pricing for VIP subscription, you could increase your amount of VIP members. Popular services like Steam, Spotify, Netflix... has regional pricing.

    For example I live in Turkey and 2.5$ is equal to 18.5TL and its too much for a tracking service. I could buy if it was more logical.

    It's your choice to add so, but I think it would increase your member count. Please consider it, regards.

    17 votes

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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  2. Easier trigger to refresh show from lists

    I have over 2000 shows on my lists. I try to go through them every so often to refresh them due to the data transfer that is going on. (When I have the time.) Doing so means i usually have a few more shows downloadable on my Series Guide App.

    Right now i have 1000+ shows that still needs to sync their data from TVDb with TMDB. I don't have days to just sit around go into the show and refresh the data one by one. I try, but i never get close to finishing.

    It would be great if…

    2 votes

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  3. My Rating in CSV exports

    Just became VIP and one of the first things I did was export my History using CSV. I wanted to be able to back it up just in case (learned the hard way from previous website that disappeared so I lost my database). Anyway, it seems to work great except I noticed my Rating (1 to 10 Hearts) doesn't show up in the database. I see the overall rating of the movie, but not my rating. I wanted to sort by my rating to see my favorites. Hopefully an easy fix to add an extra column. Thanks.

    1 vote

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error message on all time stats

    If i click on all time stats on movie countrys and want to sort by "Recently Watched" or "Popularity" I get the error message "500 Never send a human to do a machine's job". Other categories work
    https://abload.de/img/1b9ko4.jpg

    1 vote

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. Data removal tool?

    I'm not sure how easy or viable it would be to implement but an ability to help out with the cleaning up of duplicate content on Trakt would be great, in my opinion.

    Perhaps make it something only available to long-term VIPers (e.g. 3+ years) before you're eligible.

    2 votes

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  6. Filter on both streaming service and collection

    Make it possible to also filter on collection like you can filter on streaming service. That way you can see have a view of ex. Popular movies you are able to watch.

    2 votes

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  7. Suggestion to have a reduced price for VIP to countries like Brazil

    I'd like to be VIP but in my country, the USD 30.00 a year is not viable for our reality. For comparison for some examples, we have Amazon Prime Video costing about USD 24.00 a year, and Spotify costs about USD 46.00 a year. We pay about USD5 for a meal at the mall. I think you may have more subscribers reducing the price to USD 10.00 or at a maximum of 15.00.

    5 votes

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    VIP Ideas  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  8. All Time Stats: networks inaccurate

    I noticed that some shows are not tracked accurately in the All-Time Stats:
    1. Shows from HBO Max are also counted as HBO shows so these shows are counted twice
    2. Gavin & Stacey is listed as a show from S4/C but this show is from BBC One and BBC Three (as listed on the show page)
    3. One Day at a Time (2017) is listed as a show only from Netflix but it's also on Pop beginning with its fourth season but this is not shown in the All Time Stats. The same goes for Brooklyn Nine-Nine which switched…

    1 vote

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  9. Filmaffinity & Rating Websites

    It would be great if you could add Filmaffinity ratings to the movie/tvshow pages. I think is one of the most relaiable cinema rating websites.

    It would be very interesting if you could compare the ratings with some website which has more influence from the audience outside US.

    Also would be good if someone who is not interested in one website ratting in particular could hide it using a "website rating filter" and see only the ones desired.

    5 votes

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    Long Term  ·  2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  10. Episode Runtime info is very inaccurate

    I’ve noticed that many episodes of many shows duration is very inaccurate. For example, the latest season of Curb Your Enthusiasm, the episodes runtime are 37-45 Mins. But Trakt.tv has all the episodes rounded down to 30mins. I’ve also noticed that in other shows, many episodes are rounded up. With such flawed data points, This creates an inaccurate total of watch content for that day. Personally I am someone who likes to track how much content I’ve watched in total for a given day.
    If I’m missing 35mins from one daily total, that would create an even greater inaccuracy in…

    8 votes

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    TVDB has episode runtimes, but they don’t expose them through the TVDB API yet. Once they do, we’ll update Trakt to automatically use the runtimes.

  11. Add rotten tomatoes and metacritic ratings to TV shows

    Movies have it, but shows don't. The ratings are available for both entire shows and individual seasons on both aggregators.

    11 votes

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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  12. Compare Tool : Year in Review

    It would be awesome being able to :


    • compare years between each of them (1)

    • compare stats with the highest value (2)

    Basicaly for each "block" or stat you could toggle two small buttons that show up on hover.
    - Compare with highest value (2)
    - Compare with previous year (or a specific year but I know it's not an easy task to display a dropdown in such a page (that's why you haven't found a way to allow us to select a year range for Year in Review feature yet)) (1)

    for TV shows or people ranking, you could…

    6 votes

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  13. Movie studios and guest roles at Year In Review

    I noticed that there are two new features added at the Year In Review and All Time Stats:

    1) Movie studios are now listed in the same way TV networks are listed
    2) Guest roles are now included at most watched actors/actresses

    Would it be possible get a list from a certain movie studio to see all movies I have seen from that particular studio? This would be the same as the networks where
    https://trakt.tv/users/virinr/history/shows/plays?network=FX shows me the list of FX series I have seen whereas
    https://trakt.tv/users/virinr/history/movies/plays?network=Marvel%20Studios could show me all Marvel Studios movies I have seen.

    I love that…

    4 votes

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add streaming service filters to progress page

    I'd like to be able to filter my progress page to only show unwatched episodes that are available in my streaming service(s) of choice (and my location). It usually takes a long time between episodes going live and them appearing, for example, on Netflix.

    Similarly, it would be nice to have an RSS feed that notifies when episodes go live on chosen streaming service(s).

    10 votes

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. Private profile : display profile image (background)

    Today we can make our profile private.
    So at the moment people could still see ;
    - profile picture
    - followers

    I don't mind the Book of Eli background on private profiles but wouldn't it be nice to be able to display the current background chosen for that profile even in private mode ?

    If you would like to keep previous behaviour, you could add a default setting for it.

    I mean I tested it locally in my browser and it looks nicer that the Book of Eli background which is quite dark..

    2 votes

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    Planned  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  16. Year in Review : graphs total

    At the moment we have the
    - Episode Plays by week, by month, by day, by time of the day
    - Movie Plays by week, by month, by day, by time of the day.

    I would be interested to have the sum of these graphs under 2019 TOTALS

    Basically my best month of tv shows could be June and movies July but combined it could be January.

    Same goes for the years in All Time Stats

    Thanks

    5 votes

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  17. Year in review : most viewed actors/... slightly inaccurate

    So basically I watched all the Harry Potter movies in the same year.

    And I see Tom Felton, Robbie Coltrane, Alan Rickman as most viewed actors of the year.

    see : https://imgur.com/a/p4zIJGW

    But shouldn't I first see Daniel Radcliffe & Rupert Grint ? It would make more sens since they are the main actors in those movies.

    So what I'm asking here is to have the actors with the same amount of movies viewed reordered with some logic ? Some average maybe on how often they are main actors in the movies we saw them in.

    3 votes

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    VIP Ideas  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  18. 84 votes

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    VIP Ideas  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  19. Estimated Date/Time When I Will Catch Up/Complete This Show At The Rate I Am Watching Episodes

    I have this as VIP since this is a little more complex but it would work fine non-VIP as well.

    What I was thinking was that when you pull up a show's main page, it will show an estimate of when you will ether catch up or finish watching the show.

    Here is an example of the math for it to work.... at least I think it works. But it should give you a general idea of how it may function.

    Key:
    b = Average time between episode plays for that show.
    x = Time since last played episode for…

    31 votes

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    Long Term  ·  4 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  20. search feature on VIP forum

    It would be nice if we could avoid posting duplicates on the VIP Forum or even make faster researches.

    22 votes

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    4 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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