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The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

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The Trakt Team
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  1. Status: canceled

    It would be cool if on the status of a series, those that were canceled showed up as canceled. There ia a big difference in "ended" (has an ending) and "canceled" (has no ending, normally).

    34 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Give everybody temporarily access to refresh data

    Trakt switched from thetvdb to themoviedb as a source. I completely understand why. But now there are a lot of not 100% matching shows.

    I'm trying my best to help update shows on themoviedb, so trakt has a reliable data source. But it would be nice if I can perform a data refresh in trakt to see if I updated the shows correctly, and there is a 100% match wit tmdb. I can't perform a data refresh myself, because I have no VIP account. I considered paying for a VIP account for a month, but that doesn't seem to be…

    10 votes

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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Regional Pricing for VIP

    If you add regional pricing for VIP subscription, you could increase your amount of VIP members. Popular services like Steam, Spotify, Netflix... has regional pricing.

    For example I live in Turkey and 2.5$ is equal to 18.5TL and its too much for a tracking service. I could buy if it was more logical.

    It's your choice to add so, but I think it would increase your member count. Please consider it, regards.

    16 votes

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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Gintama, Bleach, Yu-gi-oh,...

    After the transition to TMDB Gintama (https://trakt.tv/shows/gintama) has extra episodes. Season 10 only has 12 episodes. Episodes 13 through 26 are actually season 11. Is it possible to remove the extra episodes and move views / collections to season 11? I also recommend removing extra episodes from specials (movie in specials on TVDB).

    For the Bleach show (https://trakt.tv/shows/bleach) on TVDB the division is in several episodes while on TMDB there is only one season with the 366. Is it possible to make the transition to TMDB ( with moves of views and collections to "season 1")…

    8 votes

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    1 comment  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. There is a ticket open to fix Gintama and Bleach and YuGiOh should be correct now. Please be patient as our developers work through their queues.

    In the future, please open support tickets for these issues, we’re trying to clean up the forums.

  5. Rebel

    Rebel is on Thursday not Wednesday and at 9:00 central

    4 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes

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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. CAPTCHA, I have to solve it almost every time I try to access the website

    Hi,

    It's started somewhat a few months ago. Now almost whenever I try to access the website I need to solve this stupid captcha. I'm not behind any VPN neither my laptop is infected in any way. It is not any different if I connect via cable or cellular. Any hints?

    7 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. locked

    Seems like my account has been locked, since requests to https://api.trakt.tv/calendars/my/shows/2021-04-20/20 return a 423 code.

    2 votes

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    2 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. ZDF Magazin Royale (merge seasons)

    The season 1 and 2020 of the show ZDF Magazin Royale (https://trakt.tv/shows/zdf-magazin-royale) are one and the same.

    4 votes

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    2 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Big Brother Canada is Ready for TMDB Refresh

    https://trakt.tv/shows/big-brother-canada

    The data in TMDB now matches or is better than TVDB.

    Note, S05E99 should be removed from Trakt, it is a duplicate of S00E05.

    3 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  13. (19) Shows in need of updating

    I have been updating a few dutch shows from TVDB to TMDB but I dont see the changes on the comparison page. Here is a list of all the shows that are ready to be changed to TMDB data:

    Bram In De Buurt
    https://www.themoviedb.org/tv/118257-bram-in-de-buurt?language=nl-NL

    All stars: de serie
    https://www.themoviedb.org/tv/54209-all-stars?language=nl-NL

    Mocro Maffia: Komtgoed (runtime changed to the right one)
    https://trakt.tv/shows/mocro-maffia-komtgoed

    Proefkonijnen
    https://www.themoviedb.org/tv/55337-proefkonijnen?language=nl-NL

    Zondag met Lubach
    https://www.themoviedb.org/tv/64758-zondag-met-lubach

    Tomtesteron
    https://www.themoviedb.org/tv/36464-tomtesterom?language=nl-NL

    Romulus (changed name of episode 1x04)
    https://www.themoviedb.org/tv/93782-romulus?language=en-US

    De Slimste mens
    https://www.themoviedb.org/tv/61780-de-slimste-mens?language=en-US

    Floris
    https://www.themoviedb.org/tv/1560-floris?language=en-US

    Sluipschutters
    https://www.themoviedb.org/tv/122664-sluipschutters

    The Sidemen Show (tmdb has original video titles)
    https://www.themoviedb.org/tv/89928-the-sidemen-show/season/1?language=en-US

    Dumpertreeten
    https://www.themoviedb.org/tv/95759-dumpertreeten?language=nl-NL

    All or Nothing: Manchester City (air date…

    2 votes

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    1 comment  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. please clean-up shows "De ideale wereld"

    There's a problem with the Dutch show "De Ideale Wereld". It's 3 times on trakt :

    https://trakt.tv/shows/de-ideale-wereld
    https://trakt.tv/shows/de-ideale-wereld-2013
    https://trakt.tv/shows/de-ideale-wereld-126235

    https://trakt.tv/shows/de-ideale-wereld-126235 : this one isn't linked to tvdb or tmdb, I would just delete this one,

    The other series are both linked correctly to all sites, but they both aren't up to date. I think both pages should be linked together, and updated.

    2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  16. Incorrect Information

    Teenage Mutant Ninja Turtles (1987) is showing 41 episodes for Season 4. Episode 40 and 41 are actually episode 1 and 2 for Season 5. TheTVDB and TMDb both have it listed this way. However, Wikipedia shows The opposite with episodes 40 and 41 showing in Season 4 and not as episodes 1 and 2 in Season 5. Trakt right now has a combination of both, so episodes are both 40/41 in Season 4 and 1/2 of Season 5. I think the TVDB and TMDb are the correct ones. Thanks!

    https://trakt.tv/shows/teenage-mutant-ninja-turtles/seasons/4
    https://trakt.tv/shows/teenage-mutant-ninja-turtles/seasons/5

    https://www.thetvdb.com/series/teenage-mutant-ninja-turtles/seasons/official/4
    https://www.thetvdb.com/series/teenage-mutant-ninja-turtles/seasons/official/5

    https://www.themoviedb.org/tv/160-teenage-mutant-ninja-turtles/season/4
    https://www.themoviedb.org/tv/160-teenage-mutant-ninja-turtles/season/5

    https://en.wikipedia.org/wiki/TeenageMutantNinjaTurtles

    2 votes

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    0 comments  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →
  17. More collection metadata options

    Can you add "audio-subtitle language info".That we can select languages for audios and subtitles. I want to see what language does my movie have. does it original audio or turkish dubbed audio.And i want to see my subtitle options too
    thanks.

    2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cowboy Bebop Episodes Out Of Order

    https://trakt.tv/shows/cowboy-bebop/seasons/1

    Season 1 episodes have become out of order this year. The thumbnails still reflect the correct order but don't match the current episodes.

    The link to the S1 TVDB is broken: https://www.thetvdb.com/dereferrer/season/0

    2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. Kingdom: Legendary War Info Mixed Up

    Kingdom: Legendary War on TMDB is tied to a trakt entry titled Golden Years which is seems to have a lot of wrong info from multiple shows. Is there any way to fix this so it is an entry with the correct info?

    https://www.themoviedb.org/tv/118895-kingdom-legendary-war
    https://trakt.tv/shows/golden-years-2021

    There is an entry for Kingdom: Legendary War on trakt, but it's tied to a TVDB entry that is showing not found.
    https://trakt.tv/shows/kingdom-legendary-war

    2 votes

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    0 comments  ·  Tickets - Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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