General

When contacting support, please include your Trakt username and the app or plugin you are using. We only handle support for the Trakt website and API. If you're using a 3rd party app, please contact them directly with any questions or issues.

Please create a support ticket by clicking Contact Support in the right sidebar for any issues with movies or tv shows (data duplications, updates/refreshes, data removals, etc), include links and as many details as possible.


The more info you can provide, the faster we'll be able to help you out.

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates and fixes. 

Thanks, 
The Trakt Team
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  1. Give everybody temporarily access to refresh data

    Trakt switched from thetvdb to themoviedb as a source. I completely understand why. But now there are a lot of not 100% matching shows.

    I'm trying my best to help update shows on themoviedb, so trakt has a reliable data source. But it would be nice if I can perform a data refresh in trakt to see if I updated the shows correctly, and there is a 100% match wit tmdb. I can't perform a data refresh myself, because I have no VIP account. I considered paying for a VIP account for a month, but that doesn't seem to be…

    25 votes

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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  2. Status: canceled

    It would be cool if on the status of a series, those that were canceled showed up as canceled. There ia a big difference in "ended" (has an ending) and "canceled" (has no ending, normally).

    37 votes

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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Regional Pricing for VIP

    If you add regional pricing for VIP subscription, you could increase your amount of VIP members. Popular services like Steam, Spotify, Netflix... has regional pricing.

    For example I live in Turkey and 2.5$ is equal to 18.5TL and its too much for a tracking service. I could buy if it was more logical.

    It's your choice to add so, but I think it would increase your member count. Please consider it, regards.

    19 votes

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    3 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Gintama, Bleach, Yu-gi-oh,...

    After the transition to TMDB Gintama (https://trakt.tv/shows/gintama) has extra episodes. Season 10 only has 12 episodes. Episodes 13 through 26 are actually season 11. Is it possible to remove the extra episodes and move views / collections to season 11? I also recommend removing extra episodes from specials (movie in specials on TVDB).

    For the Bleach show (https://trakt.tv/shows/bleach) on TVDB the division is in several episodes while on TMDB there is only one season with the 366. Is it possible to make the transition to TMDB ( with moves of views and collections to "season 1")…

    8 votes

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    1 comment  ·  Tickets - Removal  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. There is a ticket open to fix Gintama and Bleach and YuGiOh should be correct now. Please be patient as our developers work through their queues.

    In the future, please open support tickets for these issues, we’re trying to clean up the forums.

  5. Website is acting wonky on Safari (url bar and back/forward icons not working)

    When I go to VIP, Calendar or the Trakt logo (dashboard) in the top menu, the URL in safari matches the actual URL of the website, however, if I then navigate to another page, be it Discover, an episode, or something a friend watched, the URL doesn't update.

    Also the back/forward buttons in browser don't work.

    I click on calendar in the top menu, all is fine, then I click on an episode of The Flash, and the URL doesn't change, and neither does the back/forward button. See images in this imgur album:
    https://imgur.com/a/tF6VSue

    2 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. 5 votes

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    6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. CAPTCHA, I have to solve it almost every time I try to access the website

    Hi,

    It's started somewhat a few months ago. Now almost whenever I try to access the website I need to solve this stupid captcha. I'm not behind any VPN neither my laptop is infected in any way. It is not any different if I connect via cable or cellular. Any hints?

    7 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Support notes for list entries (or comments for people)

    The "Personal Recommendations" list already supports notes (up to 255 characters) to optionally state why one recommends an item (but AFAIK notes aren't supported by the website yet).

    IMO it would be a good idea to extend this feature to all lists and maybe also increase/remove the 255 character limit.

    This would be mainly useful for lists of people (actors/actresses, directors, writers, etc.) as it isn't possible to assign comments to them.
    With an optional note one could state why that person is on a particular list (e.g. X is one of my favorite actresses for her performance in movie…

    1 vote

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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  9. Remove Recommend button and retweek ratings system to include it.

    I don't know why there is recommend button. If I rate something at 10, I would think I would recommend it as well. Why don't you do something like if it is rated 6-10, its automatically recommended and 1-5 is a non-recommend. Just seems stupid that I should have to go through the 3500 movies I have watched and now click recommend on the ones I thought were good.....

    2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add new items to the top of the watchlist, rather than the bottom

    When adding a new item to my watchlist, I would like it to be added to the top (highest rank) of the list rather than the bottom. This would need to be an option in settings, rather than the default action.

    2 votes

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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Wrong date

    Hi! I've noticed some issues with the date of some TV shows from Brazil. On TMDB, it shows the correct date (https://www.themoviedb.org/tv/30791-no-limite/season/5) but on Trakt it's showing the wrong date (https://trakt.tv/shows/no-limite/seasons/5). Please fix this as it shows on TMDB.

    Also, another TV show shows with wrong data is "Big Brother Brasil". If you go to their Trakt page (https://trakt.tv/shows/big-brother-brasil) it shows the original time, but if you go to some episode, it shows another time (https://trakt.tv/shows/big-brother-brasil/seasons/21/episodes/1).

    Thanks in advance.

    1 vote

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Weigh the average rating of shows/seasons by number of episodes watched

    Currently, the average rating for a show seems to be a simple average of all the ratings, so it doesn't take into account how many episodes each user has watched. A more accurate depiction would be to weigh the average based on how many of the available episodes each user has watched.

    Let's take a simple example: users A and B watch the first 10-episode season of a show the year it first airs. User A rates it an 8 and user B rates it a 9. After the first season of the show, the displayed average is 85%, which…

    15 votes

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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. More collection metadata options

    Can you add "audio-subtitle language info".That we can select languages for audios and subtitles. I want to see what language does my movie have. does it original audio or turkish dubbed audio.And i want to see my subtitle options too
    thanks.

    2 votes

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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Check-in from Dashboard

    I'm not using any external app.

    So I basically use Trakt on Web brower on my PC or phone for my checkins.

    I would find it useful being able to check-in right away from the dashboard (Up next to watch section) without having to access the episode in the first place.

    12 votes

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    Planned  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Remove duplicate of ‘Levenslang met dwang?’

    This following entry is actually season 4 of a show which started back in 2014:
    https://trakt.tv/shows/levenslang-met-dwang-2021

    It should be part of the following (correct) entry (which I updated to be complete on TMDB and linked back to the original TVDb entry it was based on when added to the site:
    https://trakt.tv/shows/levenslang-met-dwang

    1 vote

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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote

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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. Easier trigger to refresh show from lists

    I have over 2000 shows on my lists. I try to go through them every so often to refresh them due to the data transfer that is going on. (When I have the time.) Doing so means i usually have a few more shows downloadable on my Series Guide App.

    Right now i have 1000+ shows that still needs to sync their data from TVDb with TMDB. I don't have days to just sit around go into the show and refresh the data one by one. I try, but i never get close to finishing.

    It would be great if…

    2 votes

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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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