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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Insufficient data refreshes

    Just to touch up on http://support.trakt.tv/forums/188762-general/suggestions/11258295-schedule-movie-refreshes and other things regarding the data refresh. Tbh I have seen little improvement regarding data quality on the site. Really sucks hard that any upcoming movie or newly airing show has a big chance of being "incomplete" or running with subpar artwork. There really needs an additional update job besides the update time on their respective source for the refresh.

    (from the "new show calendar")
    https://trakt.tv/shows/the-virtues only had a backdrop but posters uploaded over two weeks as well as two days ago
    https://trakt.tv/shows/funniest-ever-tv-cock-ups also blank
    https://trakt.tv/shows/love-beyond-frontier-2019 has had a non-English "English" poster since Nov…

    20 votes
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    Started  ·  15 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Gigantic automatic lists are getting out of hand

    For a while now different developers or even individual users have been creating ginormous lists with thousands of items but with only three featured on each entry these tend to block everything out since they are also more likely to reach someone else that might throw them a like. Are there any plans to deal with this? Can we hide, re-categorize (non-personal) or downvote lists against this? Some of these serve no purpose other than actually bypassing advanced filters I'd argue or being pinned on kodi dashboards on dubious box setups I'd say...

    Here are some examples of this:
    https://trakt.tv/users/theultimatec0der/lists

    14 votes
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    Started  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    Started  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wrong runtime on several series;

    SpongeBob SquarePants has the runtime set up wrong. The show usually aired (for exemple, the 3 firsts) 3 (or 2) episodes at once, gathering those, it would make the right 23 minutes. In case of the 3 first, 2 have 11 minutes and one has 1 minute. But, on Trakt, all of then have 11 minutes.

    And, the specials for Simpsons are, too, wrong.

    Would apreciate if this was fixed, thanks!

    6 votes
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    Started  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    1 vote
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    Started  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Watch now button missing from most lists using Opera

    In the last few days the watch now button has disappeared from all titles in almost every list view (people, watchlist, personal lists, search results) but appears on some lists (trending movies) when using Opera browser. Made sure the hide watch now option isn't selected. It appears to be OK on Firefox.

    1 vote
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    Started  ·  1 comment  ·  Watch Now  ·  Flag idea as inappropriate…  ·  Admin →
  8. 'Lists' drop down menu sorting of: private & public lists

    Option to filter out personal lists that are made:
    Private
    Public

    Ideally integrated within the drop down menu on the list page

    Thanks :-)

    3 votes
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    Started  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Monitoring of servers time

    As local time set on servers that serve web content is critical to proper function (localStorage cache on user browsers gets out of sync), you should have some monitoring to ensure they all have local time set right. Few days ago you fixed time on one server, but seems there is at least one another, which is still ~14 seconds behind. Would be great to fix it and avoid such errors in the future.

    0 votes
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    Started  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bug in followers count.

    When on a users profile page, following a user isn't increasing the count but unfollowing decreases the count.

    Though refreshing the page fixes everything.

    1 vote
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    Started  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Delete Movie

    There are multiple entries for The Langoliers in Movies:
    https://trakt.tv/search/movies?query=The%20Langoliers

    There is also an entry in Shows
    https://trakt.tv/search?query=The+Langoliers

    It is listed on TMDB as both a Show:
    https://www.themoviedb.org/tv/18197-the-langoliers

    It is listed on IMDB as TV-Mini-Series:
    https://www.imdb.com/title/tt0112040

    Please delete all movie entries.

    1 vote
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    Started  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Delete Movies

    These items are not Movies. They are TV Mini-Series.

    Please delete:
    https://trakt.tv/movies/battlestar-galactica-2003
    https://trakt.tv/movies/battlestar-galactica-the-mini-series-2003

    Here they are on IMDB and TMDB as TV Mini-Series
    https://www.imdb.com/title/tt0314979
    https://www.themoviedb.org/tv/71365-battlestar-galactica

    Item is NOT listed as a Movie on TMDB. Only as a TV Show.
    https://www.themoviedb.org/search?query=Battlestar%20Galactica%202003

    Please delete all Movie entries.

    1 vote
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    Started  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Filtering lists by Advanced Filters

    I have Trakt VIP and access to Advanced Filters. I can filter shows via parameters like 'network' or 'watchnow', that are appended to URL.

    Would be possible to support similar advanced filtering for lists. I tried adding same parameters to URL, but it didn't work.

    For example I have watchlist consisting ~40 shows. I would like to see shows produced by Netflix. So I'd like to use:

    https://trakt.tv/users/franiis/lists/watchlist-shows?sort=released,asc&networks=Netflix

    (some UI could be usable, but support for URL should be easier and faster to add).

    7 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Incorrect network data

    It seems TVDB doesn't support multiple networks anymore...
    TMDB does.

    For example
    Netflix picked up two shows

    Money Heist (previously Antena 3)
    Lucifer (previously FOX)

    but all the previous episodes (from the former network) are shown as been aired on Netflix. So at the moment data is incorrect and it changes the values in Year in Review for example.

    15 votes
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    Started  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Show user's rating when displaying item in user's context

    I find it really interesting to see how other users have rated a movie or show and how they rated others. Unfortunately, trakt currently only surfaces this information sparingly (AFAICT only for friends on an item's page and in a user's ratings tab). This is especially apparent when browsing the site while not logged in.

    It would be great if trakt could show a user's rating when a movie or show is display in a user's context, i.e. on their profile, history, lists etc.

    E.g. the profile already shows a user's recently watched episodes and movies and that would be…

    5 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Good idea. I think this makes the most sense to add under the image, similar to how the ratings page does it. Replacing existing UI elements won’t work too well.

    Also, the user’s rating is already attached to any comments they leave for an item.

  17. Flag inaccurate or non-existent content for removal/correction

    There have been numerous movies I've found that may be in the process of being made, but somehow they get a bad release date, and then they show up in my feed.

    For example, "I, Robot 2" is listed as coming out on June 15, but obviously it's not. https://trakt.tv/movies/i-robot-2

    It'd be nice if there was a "report inaccurate information" link. I've already tried the "Refresh Data" link a week or two ago, and nothing happened.

    126 votes
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    Started  ·  5 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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