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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Strange dupe in Star Wars: Galaxy of Adventures

    In Season 1 of the show on Trakt there's a Season 1 Episode 41, despite there only being 36 episodes in the season.

    Trakt: https://trakt.tv/shows/star-wars-galaxy-of-adventures/seasons/1
    TVDB: https://www.thetvdb.com/series/star-wars-galaxy-of-adventures/seasons/official/1

    There's a special called Fun Facts: The Resistance on TVDB, I suspect at some point in the past, that episode was in Season 1 there and is why we've got this non sequential dupe.

    Can it be zapped please?

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Images refresh

    Hi Justin!
    This show needs images refresh (posters, backdrop, episodes thumbs): https://trakt.tv/shows/i-topi

    Everything is present on TVDB and TMDB:

    https://www.thetvdb.com/series/i-topi

    https://www.themoviedb.org/tv/84775-i-topi

    Thank you very much!
    Uli666

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Refresh two posters (Courage Under Fire / Night Watch)

    These two titles doesn't have a poster on Trakt, but both have a valid (English) poster on TMDB:

    https://trakt.tv/movies/courage-under-fire-1996
    https://trakt.tv/movies/night-watch-2004

    I've tried both Refresh Data + Images, but that only updated the background image, the poster images are still blank (and it has been 24+ hours since the refresh).

    Thanks!

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. The Resident date wrong?

    I am not sure what the reason is for this, but the Date for The Resident has a delay of one day and gives the time as 2:00 AM.

    https://trakt.tv/shows/the-resident/seasons/3
    https://thetvdb.com/series/the-resident/seasons/official/3
    https://tvline.com/2020/03/25/the-resident-fbi-early-season-finale-dates-less-episodes-coronavirus/

    Final episode is on April 7th, not 8th.

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Issue with plays that keeps getting added

    Hi,
    I keep getting additional plays for Mindhunter. I've removed like 400 plays a couple days ago and I still have some added. Could you take a look at it?
    https://trakt.tv/users/me/history/all/added?page=2&show=116965

    2 votes
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    5 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  6. facebook login is broken

    Can't login to my account by authenticating with facebook.
    It says that your facebook app is in developer mode?

    6 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  7. Facebook connect not working

    I tried to connect my Trakt profile to my Facebook account and got a message saying:
    App not set up: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions. 

    4 votes
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    0 comments  ·  Social  ·  Flag idea as inappropriate…  ·  Admin →

  8. Fargo: Delete Season 4

    https://trakt.tv/shows/fargo

    Fargo Season 4 was previously slated to premiere April 19 but has since been postponed indefinitely due to COVID-19:

    https://www.hollywoodreporter.com/live-feed/fxs-fargo-pushes-release-date-due-coronavirus-crisis-1284907

    6 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  9. Naruto

    Please refresh https://trakt.tv/shows/naruto

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Shaun the Sheep season 6 has 5 extra episodes it shouldn’t have

    https://trakt.tv/shows/shaun-the-sheep/seasons/6

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Refresh: Keeping Up Appearances

    Please refresh this show to match the current episode structure at TVDB and remove season 6 https://trakt.tv/shows/keeping-up-appearances/seasons/6

    7 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  12. Shaun the sheep season 6 is missing most of its episodes even though TVBD is updated

    https://trakt.tv/shows/shaun-the-sheep/seasons/6

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Pokémon mess

    https://trakt.tv/shows/pokemon-1997

    Season 1 has all episodes of the absolute order listed in it, which makes having this also season ordered at the same time really messy. Not sure what can be done with this.

    As far as Season-ordered:

    Season 16 should only have 92 episodes
    Season 17 should only have 47 episodes

    9 votes
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    3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  14. Miraculous Season 2 duplicate episode

    Miraculous Season 2 only has 25 episodes (as evident from TVDB), but it seems S2E25 has been duplicated to a non-existant S2E26.

    (Shoutout for all your great work though, I love the site!)

    3 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  15. Automatically hide shows from calendar if not in my list anymore

    Every time I add a show to my custom list I also get the show in my calendar and this is great.
    But if I remove the show from my list because reasons I still have it listed in my calendar. As it's added it should be removed automatically.

    1 vote
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  16. Please refresh Long Way Round

    Season One has 7 Episodes.

    https://trakt.tv/shows/long-way-round

    https://www.thetvdb.com/series/long-way-round/seasons/official/1
    https://www.themoviedb.org/tv/2899-long-way-round

    Please also remove this, there is no movie, but a sow

    https://trakt.tv/movies/long-way-down-2010
    https://trakt.tv/movies/long-way-round-2004

    Correct: https://trakt.tv/shows/long-way-down

    4 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Dragon Ball - Episode removals

    The series has been restored to what it was before on TVDB and is now locked so the changes should be finalized.

    In order to match, episodes 22-85 need to be removed from Season 6:
    https://trakt.tv/shows/dragon-ball/seasons/6

    Thanks!

    3 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  18. Connect show to TMDB

    Hi Justin,
    the show "You're not a monster" needs to be linked also to TMDB (button is missing on the page) to get better quality backdrop and episode thumbs that are missing on TVDB.

    Trakt page: https://trakt.tv/shows/you-re-not-a-monster

    TMDB page: https://www.themoviedb.org/tv/91571-you-re-not-a-monster

    Thank you very much!

    Uli666

    3 votes
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. wrong runtime for Psycho-Pass 3rd season

    Hi,

    all the episodes in season 3 of Psycho-Pass: https://trakt.tv/shows/psycho-pass/seasons/3 have the wrong runtime. They are listed as 28 minutes, but they run for 45 minutes each.

    I checked and both IMDB and TVDB have the correct data; where is that coming from?

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Refresh shows

    Please refresh these shows,

    https://trakt.tv/shows/idol-se
    https://trakt.tv/shows/paradise-hotel-se
    https://trakt.tv/shows/tv3-dokumentar

    10 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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