General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. Missing images

    I'm sorry for always bothering with these kind of things but, once again, the person that added these shows dind't create TMDB pages with the images before add them to Trakt and the images are missing.

    Can you please refresh these shows so they get the posters/bakdrops?

    https://trakt.tv/shows/to-love-after-loving
    https://trakt.tv/shows/secret-story-casa-dos-segredos

    Thanks :)

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Our Planet

    The first link is the duplicate of the second one.
    There were duplicate entries on TheTVDB. I filled a request and they removed one of them, which is referenced on the first link below.

    https://trakt.tv/shows/our-planet-148969

    https://trakt.tv/shows/our-planet-2019

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  3. No Good Nick S2 episodes duplicated as S1 episodes.

    Hello,
    at this link you can find the same episodes of season 2 listed as episodes 11 to 20 of the 1st season, which is clearly a mistake:

    No Good Nick https://trakt.tv/shows/no-good-nick-2019/seasons/1

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  4. Duplicated show - The Bold Type

    Show The Bold Type ( https://www.thetvdb.com/series/the-bold-type) is duplicated:
    https://trakt.tv/shows/the-bold-type-2017-122228 - incorrect
    https://trakt.tv/shows/the-bold-type - correct

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  5. Images refresh

    A nice backdrop and better episodes thumbnails are available on TMDB for the show "The Day" (https://trakt.tv/shows/the-day-2018).

    An image refresh on Trakt would be welcome. :-)

    Moreover, the image refresh for his show (https://trakt.tv/shows/meraviglie-la-penisola-dei-tesori) didn't seem to work.

    The images (poster + backdrop) didn't update with better ones present on TVDB. The poster should be the black one and the backdrop the one with the presenter in front of the painting.

    Thank you!

    Uli666

    3 votes
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    There are a few problems at TMDB and TVD which is why.

    The 1st show on TMDB had an incorrect TVDD ID in the external ID section. The show is also duplicated at TVDB which needs to be corrected.

    The 2nd show’s top rated artwork aren’t in English. We only use the art tagged with English/

  6. wrong number of episodes

    The Korean drama "One Spring Night" https://trakt.tv/shows/one-spring-night is listed with the wrong number of episodes.
    You either count 16 episodes that are 65 min long OR 32 episodes that are 30-35 min long. Right now the total runtime has doubled! Can you fix it, please?

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  7. Remove Jersey Shore: Family Vacation Season 3

    TVDB no longer has Season 3 of Jersey Shore: Family Vacation, appears it's been merged into Season 2. https://www.thetvdb.com/series/338539

    Season 3 (https://trakt.tv/shows/jersey-shore-family-vacation/seasons/3) should be removed from trakt.

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  8. BBC Horizon Refresh

    Season 2016 has 16 episodes per TVDB not 18 as per Trakt, Refresh, Thanks

    https://trakt.tv/shows/horizon/seasons/2016
    https://www.thetvdb.com/series/horizon/seasons/2016

    3 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Season 2 and 1 combined

    https://trakt.tv/shows/reboot-the-guardian-code You guys have season 1 as 20 episodes 10 episodes from season 2. Then you have season 2 by itself after.

    1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  10. Live Rescue Images

    Complete Image Refresh, Posters and All Episodes

    https://trakt.tv/shows/live-rescue

    https://www.thetvdb.com/series/live-rescue

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Truth Behind the Moon Landing IMAGES

    Complete Images Refresh

    https://trakt.tv/shows/truth-behind-the-moon-landing

    https://www.thetvdb.com/series/truth-behind-the-moon-landing

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Paramedics: Life On The Line POSTER

    Can you refresh the POSTER

    https://trakt.tv/shows/paramedics-life-on-the-line

    https://www.thetvdb.com/series/paramedics-life-on-the-line

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Delete second season

    Hi,

    Please delete the second season of the show Shararat

    https://trakt.tv/shows/shararat

    Source:

    https://www.thetvdb.com/series/shararat

    Thanks

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  14. "Money Heist" duplicates

    https://trakt.tv/shows/money-heist-150661
    https://trakt.tv/shows/money-heist-netflix

    Both are defunct duplicates of

    https://trakt.tv/shows/money-heist

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  15. The Mandalorian

    There are two entry for The Mandalorian.

    https://trakt.tv/shows/the-mandalorian
    4.7K listed
    Wrong TVDB relation

    https://trakt.tv/shows/the-mandalorian-2019
    1.2K listed
    Correct TVDB relation

    1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  16. Remove Kobayashi-san Dragon Maid special dupe

    https://trakt.tv/movies/kobayashi-san-chi-no-maid-dragon-valentine-soshite-onsen-amari-kitai-shinaide-kudasai-2017

    dupe of the last special of the series
    https://trakt.tv/shows/miss-kobayashi-s-dragon-maid

    6 votes
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  17. REFRESH Alaskan Bush People

    Refresh Season 1 to match TVDB

    https://trakt.tv/shows/alaskan-bush-people/seasons/1
    https://www.thetvdb.com/series/alaskan-bush-people/seasons/1

    only 5 episodes listed on TVDB, not 6 as listed on trakt

    3 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Remove Bugs Bunny/Looney Tunes defunct entries

    https://trakt.tv/shows/bugs-bunny
    https://trakt.tv/shows/bugs-bunny-142255
    https://trakt.tv/shows/the-bugs-bunny-show-133415
    https://trakt.tv/shows/the-bugs-bunny-show-2015
    https://trakt.tv/shows/bugs-bunny-looney-tunes-cartoons-1942-1943-golden-era-collection
    https://trakt.tv/shows/warner-bros-merrie-melodies-cartoons

    Above listed shows are all nonexistent or duplicates of other shows and have been removed from TVDB.

    4 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  19. Update Poster Request

    Updating these entries, should get the posters shown here:

    https://trakt.tv/movies/flamengo-hexa-2011
    https://trakt.tv/shows/my-alibi
    https://trakt.tv/shows/inside-the-american-mob-2013
    https://trakt.tv/shows/ghostfacers

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Data Refresh "The Whole Truth"

    Somehow dates have been added to a number of episodes that never aired. Can you please refresh these....

    S01E07 through S01E13 should have "No Air Date"

    Thanks

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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