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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Edit episodes' runtime

    How can I edit episodes' runtime?
    I've corrected some of them on TVDB but it doesn't update on Trakt.
    In this case, it's about https://www.thetvdb.com/series/casados-a-primeira-vista / https://trakt.tv/shows/married-at-first-sight-pt.

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Data Refresh Request

    Requesting data refresh (poster/banner) for:
    * https://trakt.tv/shows/zero-one-2016

    Poster/banner for this show exists on both TVDB and TMDB but they are not showing in TRAKT.

    Thnx

    3 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. "Have I Got a Bit More News For You" needs connecting to its TMDB page?

    I think the page for the British panel show "Have I Got a Bit More News For You" is not connected to its TMDB page.

    Three reasons: First, the show links on the front page of HIGABMNFY list TVDB, IMDB, Wikipedia, etc, but not TMDB. Second, the higher resolution images that should get pulled for the banners on individual episode pages aren't coming through. Third, it's also not showing the cast information that is completed on its TMDB page.

    I suspect this may have something to do with a previous issue I raised where there was a duplicate page for…

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Stargate Origins: Catherine (again)

    Somehow within two months a bazillion duplicates of this came to be...

    Keep: https://trakt.tv/movies/stargate-origins-catherine-2018

    Remove:
    - https://trakt.tv/movies/stargate-origins-catherine-2018-06-01
    - https://trakt.tv/movies/stargate-origins-catherine-2018-06-19
    - https://trakt.tv/movies/stargate-origins-catherine-2018-444344
    - https://trakt.tv/movies/stargate-origins-catherine-2018-06-09
    - https://trakt.tv/movies/stargate-origins-catherine-d642a4a2-bc34-4e8b-9f2d-35a08ae53efa
    - https://trakt.tv/movies/stargate-origins-catherine-2018-06-18
    - https://trakt.tv/movies/stargate-origins-catherine-465083
    - https://trakt.tv/movies/stargate-origins-catherine-2018-455225

    Thx :)

    1 vote
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  5. Great Canal Journeys

    Please can the outstanding episodes for Great Canal Journeys Season 11 be added? Currently missing episodes 3 and 4. Thank you

    https://thetvdb.com/series/great-canal-journeys/seasons/official/11

    https://trakt.tv/shows/great-canal-journeys

    3 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. "Leah Remini: Scientology and the Aftermath" extra episode

    https://trakt.tv/shows/leah-remini-scientology-and-the-aftermath/seasons/3/episodes/13

    above is a now-removed dupe of 3x12

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  7. Data Refresh Request

    Everything has been updated on TMDB and TVDB.
    Please refresh the following:

    Special Season Poster:
    https://trakt.tv/shows/dragon-ball-super

    Season 1 Poster:
    https://trakt.tv/shows/astra-lost-in-space

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  8. american dad is all messed up

    please fix american dad as it is with wrong episode listing
    very different from tvdb, actually

    1 vote
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  9. Match "The New Tom and Jerry Show" correctly

    This is the show as listed on Trakt:

    https://trakt.tv/shows/the-tom-and-jerry-show-1975

    This is the show listed on the TVDB:

    https://www.thetvdb.com/series/the-new-tom-and-jerry-show

    Since they don't seem to match properly the metadata is not transferred. Could you please match these two so that in the future we can have proper metadata for this show?

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. "The New Pope" removal

    https://trakt.tv/shows/the-new-pope

    Entry no longer exists on TVDB. Now listing as season 2 of https://trakt.tv/shows/the-young-pope

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  11. Remove "Ghost Adventures" season 19

    https://trakt.tv/shows/ghost-adventures/seasons/19

    Season does not exist. Was duplicated from second half of season 18. Now removed on TVDB.

    18 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  12. Remove incorrect episodes - Gruen

    The following episodes are not part of the current season (planned to only have 8 episodes):
    https://trakt.tv/shows/gruen/seasons/11/episodes/9
    https://trakt.tv/shows/gruen/seasons/11/episodes/10

    Please remove them. Thanks!

    3 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  13. movie removal

    https://trakt.tv/movies/maleficent-2-2020
    This entity needs removal. This "planned" movie is actually:
    https://trakt.tv/movies/maleficent-mistress-of-evil-2019

    1 vote
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  14. Saint Seiya spinoffs should not be together with main show

    Saint Seiya has different spinoffs and they are listed together on trakt, here: https://trakt.tv/shows/saint-seiya
    Lost Canvas and Soul of Gold have different characters and are set on different periods of time. They are not part of the original series but spinoffs.
    Just like Saint Seiya: Saintia Shou is a different show (https://trakt.tv/shows/saint-seiya-saintia-shou) so should these two:

    Lost Canvas: https://trakt.tv/shows/saint-seiya-the-lost-canvas
    https://www.thetvdb.com/series/i-cavalieri-dello-zodiaco-saint-seiya-the-lost-canvas-il-mito-del-re-degli-inferi

    Soul of Gold: https://trakt.tv/shows/saint-seiya-soul-of-gold
    https://www.thetvdb.com/series/340582

    1 vote
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  15. main menu my collection

    Can the menu for my collection be changed so I/We can view each show and not each Episode of each TV show !?! sure would make it easier to Navigate like the menu's on the Kodi apk's or Terrarium. Would be nice to be able to make a Donation from time to time as I am unable to afford a VIP Membership but still want to show my appreciation for all the work you do to make Trakt the Great Service it is. Thank you for your time. Drifter

    1 vote
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    0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →

  16. Missing images

    These 3 shows are badly in need of an image refresh please.. Thank you for your time..

    https://trakt.tv/shows/caribbean-life

    https://trakt.tv/shows/bahamas-life

    https://trakt.tv/shows/mexico-life

    3 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Ink Master Redemption Concluded

    Ink Master Redemption (https://trakt.tv/shows/ink-master-redemption) has been concluded by Spike

    Link to theTVDB - https://www.thetvdb.com/series/ink-master-redemption

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Unreported World

    Unreported World https://trakt.tv/shows/unreported-world
    add new episode please S2019E08 Schools Under Siege
    https://www.thetvdb.com/series/unreported-world/seasons/official/2019
    https://www.thetvdb.com/series/unreported-world/episodes/7451057

    1 vote
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Mockingbird Lane duplicates

    Correct TVDB is attached to:
    https://trakt.tv/shows/mockingbird-lane-2012-123195

    Correct TMDB is attached to:
    https://trakt.tv/movies/mockingbird-lane-2012-10-26

    Duplicates deleted from TV/MDB:
    https://trakt.tv/shows/mockingbird-lane
    https://trakt.tv/movies/mockingbird-lane-2012
    https://trakt.tv/shows/mockingbird-lane-2012-118806
    https://trakt.tv/shows/mockingbird-lane-2012

    1 vote
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    3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  20. Incorrect poster

    Could someone please fix the poster for Transformers Victory:

    https://trakt.tv/shows/transformers-victory

    The correct poster already exists on TMDB and TVDB:

    https://www.themoviedb.org/tv/19553-transformers-victory

    https://thetvdb.com/series/transformers-victory

    3 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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