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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Star Wars Resistance Extra Episodes

    There are two extra episodes (1x21 and 2x19) that shouldn't be there.

    Season 1
    tvdb: https://www.thetvdb.com/series/star-wars-resistance/seasons/official/1/
    trakt: https://trakt.tv/shows/star-wars-resistance/seasons/1

    Season 2:
    tvdb: https://www.thetvdb.com/series/star-wars-resistance/seasons/official/2/
    trakt: https://trakt.tv/shows/star-wars-resistance/seasons/2

    10 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  2. Seal Team Season 3 last episodes are multiplying like rabbits

    Hey Justin,

    I think something's wrong with the ingestion of data from upstream.

    It looks like there are duplicate entries of the same episode but since only slugs and not IDs can be used, I can't point to something solid, just a feeling.

    There is non the less, many episodes with the same name, but that could be a bad curation of data upstream.

    Cheers,
    Gus

    3 votes
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    4 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  3. Data Refresh - Wrong Images Error

    In the past few days I asked the you (Admin) to Refresh the Images of some shows.
    But even after the refresh, instead of getting the Artwork with the most ratings on TMDB, it got some other images.
    Sometimes it even got low quality images from TVDB instead of getting it from TMDB.

    I thought it was just a one-time error so I asked you to do it again but the same thing happened again.

    I even asked TMDB's admin and seems like everything is fine from their side.
    https://www.themoviedb.org/talk/5efca2c95437f5003691024f

    Plus it can't be a TVDB's error since the problem…

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Binging with Babish / Basics with Babish season reorganization

    The web series Binging with Babish and Basics with Babish were reorganized on TVDb from season numbers (Season 1, 2) to season years (Season 2016-2020). It looks like Trakt picked up the new seasons but didn't migrate watch history or delete the former naming convention. Any way to migrate to the new naming convention?

    https://trakt.tv/shows/binging-with-babish
    https://trakt.tv/shows/basics-with-babish

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Blue Exorcist - Delete Duplicates

    Please Delete these Duplicates.

    https://trakt.tv/shows/blue-exorcist-kyoto-saga

    https://trakt.tv/shows/blue-exorcist-kyoto-saga-ova

    https://trakt.tv/shows/blue-exorcist-the-movie

    https://trakt.tv/shows/blue-exorcist-ura-ex

    https://trakt.tv/shows/blue-exorcist-runaway-kuro

    All of them are removed from TVDB.

    6 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  6. Quiz Show Runtime

    The runtime for episodes 1 and 2 is 47 mins
    And runtime for episode 3 is 55 mins

    The page is showing that each episode is 146 mins long.

    https://trakt.tv/shows/quiz-2020

    7 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Saikano special listed as main episode

    https://trakt.tv/shows/saikano/seasons/1

    Episode 14 is a making-of and not part of the main series or season. It is already listed under specials.

    Incorrect - https://trakt.tv/shows/saikano/seasons/1/episodes/14
    Correct listing - https://trakt.tv/shows/saikano/seasons/0/episodes/3

    7 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  8. Duplicates of Your Name.

    https://trakt.tv/movies/your-name-2016

    Duplicates
    https://trakt.tv/shows/your-name-135390
    https://trakt.tv/movies/yourname-kimi-no-na-wa-legendado

    https://trakt.tv/movies/your-name
    This is the upcoming live-action movie. Please remove the Anime pictures

    7 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  9. Days of our Lives trakt.tv is incorrect compared to TVDB

    1 vote
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  10. letterkenny specials removal

    https://trakt.tv/shows/letterkenny/seasons/2/episodes/7
    https://trakt.tv/shows/letterkenny/seasons/3/episodes/7
    https://trakt.tv/shows/letterkenny/seasons/4/episodes/7
    https://trakt.tv/shows/letterkenny/seasons/6/episodes/7
    Someone has added all these again but these are all in specials

    12 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  11. Wrong country and episode runtime for "At Home"

    Hey everyone!

    I've noticed the episodes of the show "At Home" (https://trakt.tv/shows/at-home-2020/seasons/all) have incorrect runtimes.

    These should be the runtimes, as indicated in TVDB (https://www.thetvdb.com/series/en-casa/seasons/official/1):


    • episode 1: 44 min

    • episode 2: 30 min

    • episode 3: 17 min

    • episode 4: 26 min

    • episode 5: 23 min

    The country is also incorrect. It's not Hungary, it should be Spain, as indicated in IMDb (https://www.imdb.com/title/tt12151186/).

    Thanks!
    Diogo

    2 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. The Thick of It (incorrect episodes 02x04 and 02x05)

    This episodes are incorrectly added to season 02.
    They're already listed as specials.

    Links to episodes to remove:
    https://trakt.tv/shows/the-thick-of-it/seasons/2/episodes/4
    https://trakt.tv/shows/the-thick-of-it/seasons/2/episodes/5

    5 votes
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    Completed  ·  1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  13. Some urls need fixing

    The url for this actor doesn't look right, please fix it?
    https://trakt.tv/people/suranne-jones-7040b06e-8a34-4931-85f9-99bdc7b493d6

    Also there are two doppelgangers of already existing shows that need to be removed or merged
    1 - https://trakt.tv/movies/the-crimson-field-2014 (main is https://trakt.tv/movies/the-crimson-field)

    2 - https://trakt.tv/movies/the-secret-of-crickley-hall-2012 (main is https://trakt.tv/movies/the-secret-of-crickley-hall)

    Thank you.

    15 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

  14. American Dad Game Night

    Game Night (S17E11) is showing as a ghost/duplicate in the progress bar as E12 for the same season. Can this be fixed?

    6 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  15. Patriot act season 6

    Patriot Act Season 6 Episode 7 is missing

    1 vote
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Remove Season 3 of Chilling Adventures of Sabrina

    Both TVDB and TMDB seams to have decided that Part 3 belongs to season 2, so therefor season 3 does not exist.
    https://trakt.tv/shows/chilling-adventures-of-sabrina/seasons/3

    10 votes
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  17. Teen Titans - episode removal

    Please remove S1E14 of Teen Titans.

    The 14th episode is a special episode and is already listed properly in the Specials section.

    TVDB has been updated with the correct information.

    https://trakt.tv/shows/teen-titans/seasons/1
    https://www.thetvdb.com/series/teen-titans/seasons/official/1

    10 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  18. RuPaul's Drag Race All Stars: Untucked needs season 5 deleted

    https://trakt.tv/shows/rupaul-s-drag-race-all-stars-untucked/

    Season 5 has now been deleted from the tvdb since it was a duplicate of season 2, so it should be removed from here too.

    6 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  19. Downton Abbey - Remove Extra Episodes

    Seasons 2 - 5 all have an Episode 9 recently added. These are already present under Specials.

    18 votes
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    Completed  ·  3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

  20. creature comforts is missing some season 3 air dates, even though the dates are available on TVDB

    They don't show up on the Creature Comforts trakt page: (https://trakt.tv/shows/creature-comforts), However they do show up correctly on the Creature Comforts 2007 trakt page: (https://trakt.tv/shows/creature-comforts-2007)

    12 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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