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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Delete Episode

    There are only 12 episode in this season. There is no 13th one.

    https://trakt.tv/shows/beyond-the-boundary/seasons/1/episodes/13

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  2. Basketball A love story

    There is an episode 100 on the list that doesn’t belong. It isn’t on TVDB eitjrr

    1 vote
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    Completed  ·  2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  3. TMDB image refresh bugged for "Have I Got a Bit More News for You"?

    For some reason, I think the connection to its TMDB page seems to be broken for "Have I Got a Bit More News for You".

    https://trakt.tv/shows/have-i-got-a-bit-more-news-for-you-2019
    https://www.themoviedb.org/tv/44337-have-i-got-a-bit-more-news-for-you

    The only reason I've noticed is because the larger images on TMDB don't seem to come through and show as header images on their respective episode pages. As a VIP, I've tried an image and data refresh on the show's page but to no effect; is it possible to force a manual refresh somehow?

    Thanks in advance

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. 6 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  5. 9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. The View profile page - stuck?

    The profile page for the American chat show The View seems to be glitching. The past few days, it seems to be permanently giving me the message "This is already queued for a refresh" whenever I try and refresh the data or images (I've not had a problem previously), and I've tried to do so at numerous different times of day.

    I don't seem to be having this issue with any other page so I'm not sure what the problem is. Perhaps it's jammed and just needs a hard refresh on your side of things? Hope this is all it…

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Data refresh request

    Hi! This show has had a lot of info added to tvdb but none of it is showing on trakt:
    https://trakt.tv/shows/the-switch-drag-race-el-arte-del-transformismo-2010

    and this one is lacking a poster
    https://trakt.tv/shows/skin-wars-fresh-paint

    thank you so much and have a nice day

    4 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. TV Series Page: Adding entire season or series to collection by release date doesn't trigger local cache

    Title kind of says it.

    When:
    Viewing either an entire TV series page, or a page for a single season, and none of the season or series is in my collection, I click the icon on the right of the 'ADD TO COLLECTION' button with the clock and the +, then select 'Release Date'
    (Add entire season/series by release date to my collection)

    I expect:
    The green button to turn full-green, temporarily saying 'ADD TO COLLECTION' and 'just now', whilst at the same time a black bar shows at the bottom of the screen saying 'CACHING YOUR DATA'.
    When the…

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. 9 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. Duplicate Show - Garo Series Season 3

    The Garo Series https://trakt.tv/shows/garo/ and more specifically season 3 https://trakt.tv/shows/garo/seasons/3

    There is a separate duplicate of season 3 here https://trakt.tv/shows/garo-the-one-who-shines-in-the-darkness that needs to be removed. This duplicate does not exist on TVDB separately.

    2 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  11. Remove duplicates (The Hobbit etc)

    A long list of Hobbit and Lord of the Rings-related entries, like fan-edits and translations etc, that has already been removed from TMDB -- and should be removed from Trakt as well:

    https://trakt.tv/movies/der-hobbit-smaugs-einode-3d-2014
    https://trakt.tv/movies/durin-s-folk-and-the-hill-of-sorcery-2015
    https://trakt.tv/movies/el-hobbit-editado-parte-1-un-viaje-inesperado
    https://trakt.tv/movies/el-hobbit-editado-parte-2-partida-y-regreso
    https://trakt.tv/movies/j-r-r-tolkien-s-the-hobbit-maple-films-edit-2016
    https://trakt.tv/movies/lord-of-the-rings-the-fellowship-of-the-ring-special-extended-edition
    https://trakt.tv/movies/the-appendices-part-1-from-book-to-vision-2002
    https://trakt.tv/movies/the-appendices-part-10-the-journey-to-erebor-2014
    https://trakt.tv/movies/the-appendices-part-11-the-gathering-storm-2015
    https://trakt.tv/movies/the-appendices-part-12-here-at-journey-s-end-2014
    https://trakt.tv/movies/the-appendices-part-2-from-vision-to-reality-2002
    https://trakt.tv/movies/the-appendices-part-3-the-journey-continues-2003
    https://trakt.tv/movies/the-appendices-part-4-the-battle-for-middle-earth-begins-2003
    https://trakt.tv/movies/the-appendices-part-5-the-war-of-the-ring-2004
    https://trakt.tv/movies/the-appendices-part-6-the-passing-of-an-age-2004
    https://trakt.tv/movies/the-appendices-part-7-a-long-expected-journey-2013
    https://trakt.tv/movies/the-appendices-part-8-return-to-middle-earth-2013
    https://trakt.tv/movies/the-appendices-part-9-into-the-wilderland-2014
    https://trakt.tv/movies/the-appendices-part-eight-return-to-middle-earth-2012
    https://trakt.tv/movies/the-appendices-part-nine-into-the-wilderland-the-chronicles-of-the-hobbit-part-2-2013
    https://trakt.tv/movies/the-appendices-part-seven-a-long-expected-journey-the-chronicles-of-the-hobbit-part-1-2012
    https://trakt.tv/movies/the-appendices-part-ten-the-journey-to-erebor-2013
    https://trakt.tv/movies/the-assassin-s-mark-2016
    https://trakt.tv/movies/the-hobbit
    https://trakt.tv/movies/the-hobbit-a-fan-edit
    https://trakt.tv/movies/the-hobbit-a-long-expected-autopsy-2018
    https://trakt.tv/movies/the-hobbit-an-unexpected-journey
    https://trakt.tv/movies/the-hobbit-an-unexpected-journey-extended-2013
    https://trakt.tv/movies/the-hobbit-biblical-cut-let-it-biblical-2015
    https://trakt.tv/movies/the-hobbit-the-battle-of-the-five-armies-extended-edition
    https://trakt.tv/movies/the-hobbit-the-desolation-of-smaug-extended-2015
    https://trakt.tv/movies/the-hobbit-the-desolation-of-smaug-extended-edition-2014
    https://trakt.tv/movies/the-hobbit-the-tolkien-edit
    https://trakt.tv/movies/the-hobbit-the-tolkien-edit-2015
    https://trakt.tv/movies/the-hobbit-the-two-hour-fan-edit-2015
    https://trakt.tv/movies/the-hobbit-trilogy-extended-edition
    https://trakt.tv/movies/the-hobbit-video-blogs-1969
    https://trakt.tv/movies/the-hobbit-war-of-the-five-armies
    https://trakt.tv/movies/the-hobbits
    https://trakt.tv/movies/the-lord-of-the-rings-the-fellowship-of-the-ring-extended-edition-2002
    https://trakt.tv/movies/there-and-back-again-2015
    https://trakt.tv/movies/there-and-back-again-a-journey-of-smaugs-battle-2017
    https://trakt.tv/movies/there-and-back-again-the-composite-cut-special-extended-edition-2017
    https://trakt.tv/movies/there-and-back-again-the-composite-cut-theatrical-edition-2017
    https://trakt.tv/movies/there-back-again-a-hobbit-s-tale-recut-2015

    Thanks!

    3 votes
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    9 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

    Wow thank you! I removed all the invalid entries except for the 3 extended editions of the original trilogy. Those entries have a lot of data on them and I want to keep them around until we figure out a solution to tracking “editions” more effectively.

  12. Swiss streaming service

    Hello!
    The Swiss public television offers a free streaming platform in 3 languages with also movies and TV shows to watch for some days after airing.
    Maybe they could be added to the "Watch Now" selection for Switzerland. What do you think?

    German version: https://www.srf.ch/play/tv
    French version: https://www.rts.ch/play/tv
    Italian version: https://www.rsi.ch/play/tv

    Thank you!
    Uli666

    2 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. 9 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Data Refresh Request

    I have tried several refreshes of the data for the following show:

    https://trakt.tv/shows/mickey-mouse-2013-130729

    New TV episodes for Season 5 exist on both TVDB and TMDB but they are not showing in TRAKT.

    Please refresh or tell me what I can do to refresh. Clicking the refresh data option doesn't help.

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. Duplicate: Infinity Train

    https://trakt.tv/shows/infinity-train
    https://trakt.tv/shows/infinity-train-2019

    The second one is the updated one, that also points to the correct TVDB show page.

    3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  16. American Dad out of step with TVDB and wont sync

    Because the TVDB are who they are and have swapped their metadata about for Seasons 14,15 and no longer 16, Trakt is now out of step.

    The final episode of Season 14 needs moving into Season 15 and the episodes already in S16 need moving into S15.

    I've tried to run a sync the last 2 days from the main page and it says it's queued for a refresh. I guess it not processing means we're not going to get dupes :)

    13 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Minor bug in "Up next to watch" update

    There is a minor bug when you press a Watch button on a tile in the "Up next to watch" panel. After you do that, poster, episode name, season name is updated as expected but not the progress.
    Before I press the button: https://imgur.com/IWOqYpt, and after https://imgur.com/tkhGQol.
    You can see that the progress is not updated :(

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Good catch, what happens is the item is refreshed before your updated data is cached and done loading. I’ll have it refresh the progress a bit later in the progress to make sure the data is cached. Fix will be out later this week.

  18. Originalos missing the TMDB/TVDB ID in the API

    This is the show: https://trakt.tv/shows/originalos.

    The iOS app "Watch" can't load any poster/backdrop. I have a prototype app for tvOS, and for this show it crashes reporting the tmdb id as nil (I need it to retrieve the artworks).

    1 vote
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    1 comment  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
  19. refresh

    This entity is missing a lot of data:
    https://trakt.tv/shows/24-live-another-day
    Just one example is the TMDB ID:
    https://www.themoviedb.org/tv/84313-24-live-another-day?language=en-US
    Also artwork ....

    1 vote
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    4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. extra episode in Tsurune

    Episode 14 here doesn't really exist.
    https://trakt.tv/shows/tsurune-kazemai-high-school-kyudo-club/seasons/1/episodes/14

    neither TVDB nor Wikipedia knows of it.

    2 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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