General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. 7 votes
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    11 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →

    Almost all of these have been removed. Some shows still exist on TVDB so they were kept here too. In the future, please post individual support requests instead a huge list, its easier for us to track and fix that way.

  2. Scrape website for TV shows

    Does not seem to happen (only for movies)?

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  4. Removing, renaming shows break comments

    This is an issue I came across earlier already but now came across details.
    When you released v2, a lot of my comments simply vanished and it was said several times that comments from v1 were still being imported but no updates on it at all.
    So, we're pretty much in the dark about this whether comments were really lost or never imported as stated, since there's no way to remember all your comments.

    However, today I was looking at a user who send me a follower request. I tend to look at the profile as to find out why…

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Episode Images don't refresh in several shows

    In Star Wars Rebels Season 1 (http://trakt.tv/shows/star-wars-rebels/seasons/1) the episode-images are all wrong. I looked in TVDB and there are other images, but even after clicking "Refresh images" several times over the last days there are still the old images (and an episode 17 that never aired...).
    The same happens with Tatort Season 2015 (http://trakt.tv/shows/tatort/seasons/2015) episodes 35 and 36. There are other images in TVDB, but Trakt doesn't seem to refresh them (I've tried for weeks now)...

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    I have refreshed images for both of these shows. Checking star wars, I see the screenshots were updated to match TMDB now.

    We actually use TMDB as the main datasource for episode screenshots since they support HD images. If TMDB doesn’t have an image, then we fall back to TVDB. So, images will need to be updated in both places to ensure Trakt.tv gets update.

  6. Blockquote styling on lists is too big

    http://i.imgur.com/KWyPCnd.png

    Using blockquote markup (" > ") in the list description results in the text being really big (17.5px).

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Naruto Shippuden

    http://trakt.tv/shows/naruto-shippuden. The TVDB, updated the seasons and place episodes from the old season 17 which was 80 episodes long.. and now replaced to multiple seasons. But here that resulted in duplicated episodes. Please sync with TVDB

    3 votes
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    2 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bug: "All Time" Watched TV Show Hours Keep Decreasing

    Ok, I watch a lot of TV shows. However, I'm seemingly never able to get past 260 days watched of TV - my hours keep going between 256 days and 260 days, sometimes the number decreases arbitrarily. I know last night I had 258 days and however many hours, now I'm down to 257 days and 11 hours. What's going on?

    If you want to track it with me as evidence, here's my profile: http://trakt.tv/users/dity

    Here's a screenshot as of my current overall days/hours as of posting this: http://i.imgur.com/8v0Pj30.png

    I swear I'm not insane, I don't remove watched shows and…

    13 votes
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    11 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Delete Episode from TV Show

    http://trakt.tv/shows/franklin-bash/seasons/1/episodes/11

    It already doesn't exist in TMDB or TVDB.

    Thank you a lot!

    2 votes
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    0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  10. Refresh Wakfu show

    Hi, can you please refresh https://trakt.tv/shows/wakfu :

    Thanks !

    3 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. update tv-show

    please refresh the following tv-shows:

    https://trakt.tv/shows/pelzig-halt-sich
    https://trakt.tv/shows/die-anstalt

    i've updated several episodes and metadata.

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. BUG: Cannot add tv show, episode or movie to any custom list.

    While trying to add an episode of a tv show to a custom list I made for the show, the only list that comes up is "Watchlist". All the list I made are still there, but they aren't showing up on the Add to Which List? section. Even if the movie/tv show/episode is already in a list, it doesn't show which list it is on. Just shows that I can add it to "Watchlist" only.

    http://i.imgur.com/W8kLd6V.png?1

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Incorrect episode counts for MythBusters seasons

    For some of the MythBusters seasons the episode count shown on the show's page (http://trakt.tv/shows/mythbusters) doesn't match the episode count shown on the Progress page. The Progress page matches the number of episodes when you view a season specific page.

    The following seasons don't match (episode counts for the show page and Progress page are listed)::
    Season Show Progress
    2003 18 11
    2004 13 20
    2009 24 23
    2014 8 15
    2015 21 14

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. Custom sorted Watchlist

    About a year ago a similar idea was declined no reasons given.
    Would you mind having another look at it?

    I for one would really appreciate being able to sort my steadily growing watchlist manually and reordering it by personal priority.

    Reconsidering this idea would make my day. Thank you.

    10 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Most Plays Time Display

    When viewing most plays, time spent should also be displayed under the title. Or when sorting by time spent there should be another option to sort this by most plays. It'd be good to know which movies were the longest in your list from 1 play.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Spoiler Alert Button

    Is it possible to add one "space" between the symbol and the text "Spoiler Alert?"? It seems a little bit odd right now...

    http://i.imgur.com/ynkVmmi.png

    Or maybe it's only in my PC:
    Windows 7 Home Premium - 64 bits
    Google Chrome - 47.0.2526.111 m

    2 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Errors when hiding seasons of MythBusters

    When hiding Season 2003 of MythBusters from the Progress page Season 2004 is removed as well. When viewing the Settings > Hidden Items under Watched Progress only Season 2003 is listed, so there's no way to get Season 2004 back unless Season 2003 is un-hidden.

    The same thing happens if you hide Season 2004, which results in Season 2003 being hidden as well.

    If Season 2010 is hidden and the Progress page is refreshed a single episode remains for Season 2010, S2010E24.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Lucy Fry's Page

    Delete this person, since doesn'tt exist anymore: http://trakt.tv/people/lucy-fry

    And, refresh this page's url: http://trakt.tv/people/lucy-fry-531011d3-5807-4ed3-9cfd-a6e49ae30961

    Thanks

    2 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. year in review links

    It would be nice to make the movies/actors/directors clickable in the year in review page to go directly access the movie/actor/director page.

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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