General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Removed show still in calender

    I removed modern family from my watch list but still shows in calenders. Do I need to rebuild my database?

    1 vote
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    1 comment  ·  Mobile Apps  ·  Flag idea as inappropriate…  ·  Admin →
  2. Daniel Howell needs updating

    It needs refreshing as it has been updated on TVDB. There is no longer 1 season with all the episodes in but has a separate season for each year its been running. The seasons show up but season 1 is still there when it shouldn't be. Thank you :)

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. 30 for 30 Season 3

    The last 3 episodes listed for 30 for 30 season 3 are duplicates and should be removed: https://trakt.tv/shows/30-for-30/seasons/3

    They obviously do not line up with the TVDB listing for season 3: https://www.thetvdb.com/series/30-for-30/seasons/official/3

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show no longer in sync with TVDB since the new layout.

    The show The Smartest Man in the World (https://trakt.tv/shows/the-smartest-man-in-the-world) is no longer in sync with TVDB since the changes on TVDB. Can someone check this?

    4 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. Epix not showing shows correctly

    Go to the Calendar, select All TV Shows, then in the Advanced filtering settings, select the network "Epix", then apply the filter. The results show nothing, even though Epix currently has a show called "Pennyworth" airing every Sunday night.

    1 vote
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    Completed  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. The new episodes of the Chef show are shown two times

    The second volume of episodes of Netflix's The Chef Show are shown as both additional episodes of S1 and as a separate S2: https://trakt.tv/shows/the-chef-show

    9 votes
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    1 comment  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  8. Mark whole show, or season as watched AGAIN

    I know you can set whole show or season as watched, but upon rewatches the only way to tell Trakt I watched some seasons (or the whole show) again is by setting all the episodes manually :/

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. "The View" stuck in a refresh loop again

    This seems to be a recurring issue with this page. I don't know whether it's because there are a lot of episodes/seasons, not to mention 1,500 guest stars to load, but this does seem to be a particularly problematic page.

    Anyway, if you could please force a data refresh on this page please:
    https://trakt.tv/shows/the-view

    Thanks in advance!

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. Data Refresh Request

    Requesting data refresh (poster/banner) for:
    * https://trakt.tv/shows/the-pit

    Poster/banner for this show exists on both TVDB and TMDB but they are not showing/updated in TRAKT.

    Thnx

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. Something is wrong with my account.

    Account name: lucaspir7
    Errors started since two days ago.

    Every time I add a new episode or movie an eternal loop of "Caching Your Data" begins. If I open a new page I get "Error 524 Ray ID: 537ad3f3ffdcbe32 • 2019-11-18 15:02:53 UTC A timeout occurred". The episode or movie get added but the only way too see it is logging out, deleting the cookies and logging in". But at the next episode same thing happens. I tried different browsers like Edge, Firefox, Chrome and more. Result is the same. Please, can you fix this? I love trakt.tv but it's…

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Delete Episodes

    These episodes are removed from TVDB. Please remove them from Trakt.

    Episode 04:
    https://trakt.tv/shows/13-reasons-why/seasons/0

    Episode 389 - Episode 390:
    https://trakt.tv/shows/kuch-rang-pyar-ke-aise-bhi/seasons/1

    Episode 04:
    https://trakt.tv/shows/friends/seasons/0

    3 votes
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    Completed  ·  3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing images: Londongrad

    There are images in TMDB, but not on trakt:
    https://trakt.tv/shows/londongrad
    https://www.themoviedb.org/tv/92728-londongrad

    Shouldn't it refresh automatically ?

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. Missing season 2.

    https://trakt.tv/shows/storage-wars-northern-treasures This show has 2 seasons you guys are missing season 2.

    1 vote
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    4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. Buggy "ADD TO HISTORY"

    I'd like to add movies that I've seen before I use trakt to its history, but I've found it rather difficult because some buggy behavior.

    When I try to add the movie to the history on movie page by clicking on "ADD TO HISTORY", it rarely gets saved, mostly just "Just now" text shows here and nothing is stored (if I refreshed the page, it shows I've never seen it). I have to click it multiple times until it gets stored - then it suddenly show me all plays of previous clicks, for example "3 PLAYS - VIEW ALL". I…

    1 vote
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    9 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    This is actually a bug with the Ad Blocker you’re using. It seems they pushed some sort of update recently that broken the Trakt website. Disabling the ad blocker should get the Trakt website working agan.

  16. IT Movie Mess

    This relates to the Movie of Steven King IT.

    First there are three invalid entities:
    1. https://trakt.tv/movies/it-346463
    2. https://trakt.tv/movies/it
    3. https://trakt.tv/movies/it-347092

    Second, we have the duplicates:
    1. https://trakt.tv/movies/it-1990-04-02
    2. https://trakt.tv/movies/it-1990-11-18
    3. https://trakt.tv/movies/it-1990-458861
    4. https://trakt.tv/movies/stephen-king-s-it-1990

    Finally, this is technically a tv series and not a movie. It is a 2 part series although commonly referred to as a movie.

    2 votes
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    3 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  17. Episode Screenshots not showing even after Data Refresh

    https://trakt.tv/shows/akame-ga-kill/seasons/1

    Episode 20 to Episode 22 of Season 1 have no Screenshots on Trakt, even though they are present on TMDB and TVDB.

    I asked you twice to refresh the data of this series for this reason, but those episodes still didn't got their screenshots even after the Data Refresh.

    If there is any problem can you please fix it.

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. Site errors

    I have 2 issues I wish to report.

    1 is that when viewing the stats page on a desk top the labels for the Networks don't show, all I get are dots of various colours, and no names. 2nd is that there has been a change in the last 24 hours where you have seperated shows shown on FX and FOX in to two categories, FX & FX (US), and FOX & FOX (US). There does not seem to be a need for this, and makes for unnecessary data, and screws with stats.

    4 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    It looks like TVDB did some naming updates (dropped the US part) to their network names. I made an update that will use TMDB for networks now, which also allows us to save multiple networks now. All the shows mentioned should indicate the correct network name now.

  19. Adventure Time Season 7/8 Refresh

    TV DB have reshuffled Seasons 7 and 8 of Adventure Time to "match the official order"
    As such we now have dupes on trakt, can someone do the deed and sort out the dupes please?

    https://trakt.tv/shows/adventure-time/seasons/7
    https://www.thetvdb.com/series/adventure-time/seasons/7

    https://trakt.tv/shows/adventure-time/seasons/8
    https://www.thetvdb.com/series/adventure-time/seasons/8

    12 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
  20. "Queer Eye: We're In Japan" removal

    https://trakt.tv/shows/queer-eye-we-re-in-japan

    removed on TVDB, episodes are specials of the main series

    4 votes
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    Completed  ·  0 comments  ·  Data Removal  ·  Flag idea as inappropriate…  ·  Admin →
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