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← Support & Feedback for Trakt.tv

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Movies with dead TMDB entries (Sense8)

    These movie entries don't have existing TMDB entries.

    1) https://trakt.tv/movies/sense8-amor-vincit-omnia-2018
    2) https://trakt.tv/movies/sense8-the-series-finale-2018
    3) https://trakt.tv/movies/sense8-together-until-the-end

    3 votes
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      0 comments  ·  Data Removal  ·  Admin →

    • Duplicate

      Original: https://trakt.tv/shows/life-on-mars-2018
      Duplicate: https://trakt.tv/shows/life-on-mars-kr

      3 votes
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        0 comments  ·  Data Removal  ·  Admin →

      • Duplicates "The Honourable Woman"

        Keep: https://trakt.tv/shows/the-honourable-woman
        Duplicate: https://trakt.tv/movies/the-honourable-woman-2014

        1 vote
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          0 comments  ·  Data Removal  ·  Admin →

        • Duplicates and other invalid data

          Duplicates:

          https://trakt.tv/movies/total-recall-370663
          https://trakt.tv/movies/the-spider-man-trilogy
          https://trakt.tv/movies/spider-man-3-editor-s-cut
          https://trakt.tv/movies/spider-man-3-editor-s-cut-2017

          A Series of Unfortunate Events episodes added as movies:

          https://trakt.tv/movies/a-series-of-unfortunate-events-the-miserable-mill-2017-01-13
          https://trakt.tv/movies/a-series-of-unfortunate-events-the-miserable-mill-2017
          https://trakt.tv/movies/a-series-of-unfortunate-events-the-reptile-room-2017
          https://trakt.tv/movies/a-series-of-unfortunate-events-the-wide-window-2017
          https://trakt.tv/movies/a-series-of-unfortunate-events-a-bad-beginning-2017
          https://trakt.tv/movies/a-series-of-unfortunate-events-the-austere-acadamy-2018

          Other:

          https://trakt.tv/movies/prey-2017-05-05 - video game
          https://trakt.tv/movies/godless-2017-11-22 - TV show added as a movie

          1 vote
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            0 comments  ·  Data Removal  ·  Admin →

          • Duplicate movie

            Remove: https://trakt.tv/movies/acts-of-vengeance-2017-338412
            in favor of: https://trakt.tv/movies/acts-of-vengeance-2017

            1 vote
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              0 comments  ·  Data Removal  ·  Admin →

            • Delete "movies"

              dupes / illegal entries in TMDb

              https://trakt.tv/movies/corleone-2007
              https://trakt.tv/movies/generation-kill-2008
              https://trakt.tv/movies/norwegian-cozy-2011
              https://trakt.tv/movies/angels-in-america-2003
              https://trakt.tv/movies/paranoia-agent-2004
              https://trakt.tv/movies/edge-of-darkness-1985
              https://trakt.tv/movies/the-last-panthers-2015
              https://trakt.tv/movies/planet-earth-ii-2016-11-07
              https://trakt.tv/movies/planet-earth-ii-2016-269789
              https://trakt.tv/movies/planet-earth-ii-mountains-2016
              https://trakt.tv/movies/planet-earth-ii-deserts-2016
              https://trakt.tv/movies/planet-earth-ii-jungles-2016
              https://trakt.tv/movies/planet-earth-ii-grasslands-2016
              https://trakt.tv/movies/planet-earth-ii-islands-2016
              https://trakt.tv/movies/planet-earth-ii-cities-2016
              https://trakt.tv/movies/blue-planet-ii-2017
              https://trakt.tv/movies/david-attenborough-s-natural-history-museum-alive-2014 (dupe)
              https://trakt.tv/movies/africa-2013
              https://trakt.tv/movies/frozen-planet-2011
              https://trakt.tv/movies/life-2009
              https://trakt.tv/movies/planet-earth-2007-03-25
              https://trakt.tv/movies/planet-earth-deserts-2006
              https://trakt.tv/movies/planet-earth-from-pole-to-pole-2007
              https://trakt.tv/movies/the-blue-planet-open-ocean-2001
              https://trakt.tv/movies/the-blue-planet-deep-trouble-2001
              https://trakt.tv/movies/the-blue-planet-making-waves-2001
              https://trakt.tv/movies/the-blue-planet-coasts-2001
              https://trakt.tv/movies/the-blue-planet-tidal-seas-2001
              https://trakt.tv/movies/the-blue-planet-coral-seas-2001
              https://trakt.tv/movies/the-blue-planet-frozen-seas-2001
              https://trakt.tv/movies/the-blue-planet-seasonal-seas-2001
              https://trakt.tv/movies/the-blue-planet-the-deep-2001
              https://trakt.tv/movies/the-blue-planet-ocean-world-2001
              https://trakt.tv/movies/lost-worlds-vanished-lives-1989
              https://trakt.tv/movies/life-in-the-freezer-1993
              https://trakt.tv/movies/state-of-the-planet-2000
              https://trakt.tv/movies/the-hollow-crown-richard-ii-2012
              https://trakt.tv/movies/the-hollow-crown-henry-v-2012
              https://trakt.tv/movies/the-hollow-crown-henry-iv-part-1-2012
              https://trakt.tv/movies/the-hollow-crown-henry-iv-part-2-2012
              https://trakt.tv/movies/thc
              https://trakt.tv/movies/national-treasure-2016
              https://trakt.tv/movies/buzz-aldrin-what-happened-to-you-in-all-the-confusion-2011
              https://trakt.tv/movies/bangkok-hilton-1989
              https://trakt.tv/movies/dix-pour-cent-2015

              1 vote
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                0 comments  ·  Data Removal  ·  Admin →

              • Remove invalid movie

                https://trakt.tv/movies/28-months-later
                Please remove. IMDB and TMDB no longer list anything for this,

                1 vote
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                  0 comments  ·  Data Removal  ·  Admin →

                • update tv shows

                  1) the french tv show https://trakt.tv/shows/peplum
                  is having too much episodes
                  source wiki https://fr.wikipedia.org/wiki/Peplum_(mini-s%C3%A9rie)
                  source tvdb : https://www.thetvdb.com/series/peplum/seasons/1

                  2) the french version of dancing with the stars https://trakt.tv/shows/dancing-with-the-stars-fr
                  most of the specials have been moved as regular episodes in each season

                  can you please update the list using tvdb ?
                  https://www.thetvdb.com/series/dancing-with-the-stars-fr/seasons/0

                  thanks

                  1 vote
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                    0 comments  ·  Data Removal  ·  Admin →

                  • Delete Nightflyers Duplicate

                    Keep:

                    https://trakt.tv/shows/nightflyers-130810

                    Remove:

                    https://trakt.tv/shows/nightflyers-2018
                    https://trakt.tv/movies/nightflyers (also refers to the series)
                    https://trakt.tv/shows/nightflyers-130443
                    https://trakt.tv/shows/nightflyers-125695
                    https://trakt.tv/shows/nightflyers

                    1 vote
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                      0 comments  ·  Data Removal  ·  Admin →

                    • Flag inaccurate or non-existent content for removal/correction

                      There have been numerous movies I've found that may be in the process of being made, but somehow they get a bad release date, and then they show up in my feed.

                      For example, "I, Robot 2" is listed as coming out on June 15, but obviously it's not. https://trakt.tv/movies/i-robot-2

                      It'd be nice if there was a "report inaccurate information" link. I've already tried the "Refresh Data" link a week or two ago, and nothing happened.

                      79 votes
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                        Started  ·  5 comments  ·  Data Removal  ·  Admin →

                      • Button report

                        I believe that a button for reporting erroneous duplicate or registered titles would be good! For I have seen several series registered as movies and personal giving checkin anyway. And with the button would be easier to report, rather than being created topic here.

                        301 votes
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                          Researching  ·  4 comments  ·  Data Removal  ·  Admin →

                        • Tokusatsu series need HUGE amounts of cleanup

                          Tokusatsu TV shows like Super Sentai (and the American adaptation, Power Rangers), Kamen Rider, and Ultraman are currently a HUGE mess on Trakt. From TVDB, they have season entries for each series under the main entry. There are also individual shows split out from these that have separate entries, likely imported from TMDB (some deleted at the source).

                          I simply can't take the time to go through and list all of them—there are 20+ seasons of EACH that I'd need to look for, and I don't know the franchises that well. But they do need attention. I'd wager money on…

                          1 vote
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                            Researching  ·  4 comments  ·  Data Removal  ·  Admin →

                          • Allow bulk removal of duplicate plays

                            Currently we can remove a single play for a single TV episode or movie. I think it would be great if we could bulk remove all duplicate plays from our entire collection.

                            When viewing content, I sometimes have to replay because of a streaming error, etc. This causes duplicate plays.

                            134 votes
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                              Long Term  ·  5 comments  ·  Data Removal  ·  Admin →

                            • Delete history from a specific date

                              I recently had an error (probably a problem with an app) and during a single day, my episode play count for all my shows doubled/tripled! I know you can remove the watched statuses one by one, but as I now have thousands of watches in one day, that is just impossible! Also, removing the watched for the entire show is just as absurd! Is there a way to remove all of your plays/watches of a specific date (say Feb 20), so I won't have these extra watches messing up my record? If there isn't, is there a way to implement…

                              62 votes
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                                Researching  ·  8 comments  ·  Data Removal  ·  Admin →

                              • Hidden Shows - Additions!

                                Well - here's my idea. The ability to hide a show from your progress bar is great, but we all have guilty pleasure shows that we'd rather not tell everybody about. So being able to watch a show, check it in on the website and all, without making it visible to everybody would be great. Just being able to hide it from your public profile would be great.

                                85 votes
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                                  Researching  ·  0 comments  ·  Data Removal  ·  Admin →
                                • Don't see your idea?

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