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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Data no longer refreshing since TVDB update?

    I've been trying to update assorted shows over the past few days but none of them seem to be doing anything. I was wondering if it may have been caused by TVDB recently rolling out a significant site update, which may have messed up the links to Trakt?

    In case it's not, the shows I've been trying to refresh in vain are:

    (FWIW, I've tried both image and data refreshes with no effect)

    Spiral: https://trakt.tv/shows/spiral
    Real Time with Bill Maher: https://trakt.tv/shows/real-time-with-bill-maher
    Question Time: https://trakt.tv/shows/question-time
    The View: (this seems to be stuck in a refresh and hasn't refreshed for a couple…

    20 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

    This is related to the new TVDB website and API they launched on Friday Nov 15. As of today, the API should be working better and the shows should start auto updating during out nightly process.

  2. Futurama out of sync with TVDB

    It looks like Futurama has been rearranged on the TVDB to match up with the original Production codes and to move the feature length episodes to be Season 5 instead of Specials

    As such Trakt is heavily out of sync now with some duplicate episodes and some episodes in the wrong place.

    https://trakt.tv/shows/futurama
    https://www.thetvdb.com/series/futurama

    9 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mr Pickles Data Refresh

    Mr Pickles Season 4 (https://trakt.tv/shows/mr-pickles/seasons/4) has only aired 1 episode with no dates for the rest, as of yet. It needs a data refresh please.

    Thanks

    12 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  4. 10 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  5. "NCIS" images resfresh

    Hi!
    Could you please force a refresh of "NCIS" poster and backdrop images (https://trakt.tv/shows/ncis)?
    On TMDB newer ones are present, but Trakt still shows quite old ones (with many characters not present in the show anymore).

    Thank you!

    Uli666

    4 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  7. Daniel Howell needs updating

    It needs refreshing as it has been updated on TVDB. There is no longer 1 season with all the episodes in but has a separate season for each year its been running. The seasons show up but season 1 is still there when it shouldn't be. Thank you :)

    3 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  8. Status Change

    These shows have been ended but it is still showing Running on Trakt.
    Someone please change it. On TVDB they are already ended

    https://pastebin.com/raw/SP9pt44f

    I have provided the link of the shows in the above link!

    18 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  9. Data Refresh Request

    Everything has been updated on TVDB and TMDB.
    Please refresh this show.

    Season 1 Poster:
    https://trakt.tv/shows/astra-lost-in-space

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  10. Our Planet Wrong Runtime

    For some reason the runtime is now totally wrong.
    https://trakt.tv/shows/our-planet-2019

    The runtime on TVDB is still the same and the entry wasn't changed in the last months. Refreshing the data doesn't change anything.
    So not sure where the long runtime comes from.

    The runtime is still only 50 minutes per episode, not 403 minutes.

    Thanks.

    3 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  11. The Daily Show duplicate episodes

    Season 25 has two listings, checking one checks both but doesn't correctly update number of episodes left to watch.

    7 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  15. 30 for 30 Season 3

    The last 3 episodes listed for 30 for 30 season 3 are duplicates and should be removed: https://trakt.tv/shows/30-for-30/seasons/3

    They obviously do not line up with the TVDB listing for season 3: https://www.thetvdb.com/series/30-for-30/seasons/official/3

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can anyone change the data of this shows?

    The follows shows needs to be updated their background, poster, banner.
    https://trakt.tv/shows/with-love-the-series
    https://trakt.tv/shows/a-gift-for-whom-you-hate
    https://trakt.tv/shows/failing-in-love
    https://trakt.tv/shows/hotel-stars
    I've checked the data on TVDB and TMDB and it's correctly, I don't know why isn't working on trakt

    As for the next show all the data is wrong
    https://trakt.tv/shows/dino-girl-gauko

    Whoever can fix this thank you very much!

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show no longer in sync with TVDB since the new layout.

    The show The Smartest Man in the World (https://trakt.tv/shows/the-smartest-man-in-the-world) is no longer in sync with TVDB since the changes on TVDB. Can someone check this?

    4 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  18. 6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  19. is there a way to flag duplicate movies?

    I notice there are several duplicated movies (especially in the hallmark christmas movies).

    Is there a way of flagging the incorrect movie (ie the one that does not have a tmdb link and therefore gets no ability to "update data" or such as it no longer exists.)

    Here are just 2 that I have found so far.

    wrong - https://trakt.tv/movies/christmas-town-2019
    right - https://trakt.tv/movies/christmas-town-2019-12-01

    wrong - https://trakt.tv/movies/a-christmas-love-story-2019
    right - https://trakt.tv/movies/a-christmas-love-story-2019-12-07

    2 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ended series

    https://trakt.tv/shows/le-mans-racing-is-everything
    https://trakt.tv/shows/grand-prix-driver

    Both series has ended, LeMans Racing is wrong on TMDB
    Grand Prix Driver is correct on both tmdb and tvdb.

    https://trakt.tv/shows/the-young-pope
    The series has ended, tvdb is the correct one. The second season is under new name The New Pope:
    https://trakt.tv/shows/the-new-pope

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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