General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. Please refresh The Office (US)

    Someone messed with the episodes.

    See for example the final fore Episodes of season 9.

    https://trakt.tv/shows/the-office/seasons/9

    thetvdb was corrected.

    10 votes
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    8 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Hell's Kitchen US Season 19 Needs a refresh

    HELL'S KITCHEN US (https://trakt.tv/shows/hell-s-kitchen-2005/seasons/19)

    Needs a data refresh to bring it in line with TVDB (https://thetvdb.com/series/hells-kitchen-us/seasons/official/19)

    Thanks

    7 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. https://trakt.tv/shows/hidden-things

    This show hasn't been updating for a while. The title should change to Kakushigoto for example...

    REFRESH DATA
    UPDATED 18 MAR 2020

    https://trakt.tv/shows/hidden-things

    51 votes
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    Completed  ·  9 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Love After Lockup releases time and day import is off

    The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).

    It was wrong before and I triggered an import. The time and day have changed, but it's still off.

    The TheTVDB API does return the expected time: "airsTime":"9:00 PM".

    Not sure what's going on, so wanted to let you know.

    4 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. The Office (US) data out of sync with TVDB

    https://trakt.tv/shows/the-office/seasons/4
    https://www.thetvdb.com/series/the-office-us/seasons/official/4

    It looks like at one point, two-parters were listed as one episode on TVDB, and then they were corrected. The incorrect data still appears on Trakt.

    I've tried the "Refresh Data" link, but it doesn't seem to work.

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Golden Palace incomplete, containing no episodes

    Follow-up to my last Golden Palace thread:
    https://support.trakt.tv/forums/188762-general/suggestions/41610613-golden-palace-incomplete-in-two-places

    Thank you for completing the removal of the duplicate link. The resultant GP link does seem to have all the relevant links done correctly (TVDB, TMDB, IMDB, etc.).

    However, none of the 24 episodes are available in Trakt. "Add to history" has nothing to add, and clicking on "Season 1" shows none of the 24 individual episodes that aired.

    I'm updating the TVDB guide and adding pictures to it, in case Trakt can pull from there. I'm through E16 so far and should be done with the series by next weekend.

    Thanks…

    12 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Missing Genres

    TMDB no longer has the Horror category under Genre for TV Shows.

    As per their guidelines, Horror should be added as a Keywords.

    For some shows like Constantine and Stranger Things, the "Horror" keyword was added but it is not being added on the show's genre on Trakt.

    This issues should be looked into. The ability to reflect the Horror keyword on the website.

    https://trakt.tv/shows/stranger-things
    https://trakt.tv/shows/constantine

    Another issue that should be resolved is the the fact that Action & Adventure are basically one tv show genre on TMDB. Same as Si-Fi and Fantasy. There should be a way where we…

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    An update will be out for this tomorrow and will start looking at the keywords horror, romance, history, music, and thriller — and assign Trakt genres.

    As for the double categories, there isn’t an easy way to just pick one on Trakt which is why we assign both.

  8. Customized list order

    When I choose my list to be ordered by NAME, it would be nice if it stayed that way when I logged off and then returned.

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Images refreshes MMXX

    seems like image refreshes still have various issues.

    https://trakt.tv/shows/golden-kamuy
    not picking up season art
    (main image is also not as on TMDB or do you cut them off (they have a copy right text at the bottom --> https://image.tmdb.org/t/p/original/eeA3EYLNM10an6L6Qizv2VrcgII.jpg OR does data source now also imply image source... season 1 art is from TMDB though)?

    https://trakt.tv/shows/haikyu
    also not picking up season art. backdrop changed to whats on TVDB but eg. the special poster is the one with 0 favorites instead of the one with more votes...

    https://trakt.tv/shows/is-it-wrong-to-try-to-pick-up-girls-in-a-dungeon only now after 30+ days changed the backdrop despite that being the first…

    3 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Air time for Top Gear is incorrect

    Top Gear airs at 8pm in the UK but is shown at 11:00 AM via Trakt.

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    Queued for a refresh which should fix the episode times. Do you have your time zone set correctly on Trakt? I also see 11am, but that’s because it’s adjusted the UK time to my own time zone.

  11. Canadas Drag Race is not refreshing

    https://trakt.tv/shows/canada-s-drag-race

    9 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Haikyu!! Season 4/5 is broken

    So Haikyu!! is a little broken. Season 5 doesn’t exist (currently the second half of S4 is airing, as indicated on both TVDB and TMDB). Season 4 is also missing the most recent episode (S4E16), even after doing a data refresh.

    Links:
    -Trakt: https://trakt.tv/shows/haikyu
    -TVDB: https://www.thetvdb.com/series/haikyuu
    -TMDB: https://www.themoviedb.org/tv/60863-haikyuu/seasons

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Please refresh Nova Season 47

    Nova Season 47 episodes are all screwed up, E07 & 08 artwork wrong, E09 is a duplicate of E07 and should be "Human Nature". E10-12 missing artwork.

    https://trakt.tv/shows/nova/seasons/47
    https://www.thetvdb.com/series/nova/seasons/official/47

    6 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Data refresh please

    Hi! Could you please refresh data for https://trakt.tv/shows/dokument-utifran ? New season is already registered on tvdb but doesn't show up on trakt

    Thank you so much and have a nice day!!

    9 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. The Morning Show - Ended

    Hi there, TMS is showing up in my teevee app as dead and I’m presuming that’s because it’s listed as ended here. Pretty sure they are filming a second season currently. Can that be updated?

    Thanks
    Michael

    1 vote
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Missing artwork in series "Parousiaste"

    Greek series "Parousiaste" is missing its artwork.
    https://trakt.tv/shows/parousiaste
    Everything is available in tvdb but nothing is in trakt.
    https://www.thetvdb.com/series/paroysiaste

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Request refresh of series (one episode was removed from thetvdb.com)

    Regarding the series Previously Recorded:
    2017x05 was removed from thetvdb, which corresponds to the truth but is not yet visible on Trakt.

    The episodes have been re-ordered, so 2017x05 still exists but 2017x14 does not anymore (shifting the episodes).

    Please refresh season 2017 of Previously Recorded.

    Trakt:
    https://trakt.tv/shows/previously-recorded/seasons/2017

    Thetvdb:
    https://www.thetvdb.com/series/previously-recorded/seasons/official/2017

    Thank you in advance!

    Kinds regards,
    MH

    6 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Please refresh Arrest Development

    Someone added specials as season 6.
    https://trakt.tv/shows/arrested-development
    https://thetvdb.com/series/arrested-development

    4 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Data Refresh Request (Movies)

    Everything has been updated on TMDB.
    Please refresh the following:

    Main Poster:
    https://trakt.tv/movies/the-irregular-at-magic-high-school-the-girl-who-summons-the-stars-2017

    Background Cover:
    https://trakt.tv/movies/made-in-abyss-journey-s-dawn-2019

    Background Cover & Main Poster:
    https://trakt.tv/movies/made-in-abyss-wandering-twilight-2019
    https://trakt.tv/movies/made-in-abyss-dawn-of-the-deep-soul-2020

    6 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Missing episode

    https://trakt.tv/shows/who-is-who in this tv series all episodes are missing

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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