General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Status Change Request

    Please change the Status of the following shows. They have been updated in TMDB and TVDB for a long time. But Trakt doesn't seems to be in sync with them.

    Change to "Ended":
    https://trakt.tv/shows/new-game
    https://trakt.tv/shows/love-is-like-a-cocktail
    https://trakt.tv/shows/iroduku-the-world-in-colors
    https://trakt.tv/shows/i-m-glad-i-could-keep-running
    https://trakt.tv/shows/classroom-of-the-elite
    https://trakt.tv/shows/wotakoi-love-is-hard-for-otaku

    Change to "In Production":
    https://trakt.tv/shows/the-quintessential-quintuplets
    https://trakt.tv/shows/non-non-biyori
    https://trakt.tv/shows/my-teen-romantic-comedy-snafu
    https://trakt.tv/shows/the-promised-neverland

    3 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Status Change

    These shows have been ended but it is still showing Running on Trakt.
    Someone please change it. On TVDB they are already ended

    https://pastebin.com/raw/SP9pt44f

    I have provided the link of the shows in the above link!

    18 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Our Planet Wrong Runtime

    For some reason the runtime is now totally wrong.
    https://trakt.tv/shows/our-planet-2019

    The runtime on TVDB is still the same and the entry wasn't changed in the last months. Refreshing the data doesn't change anything.
    So not sure where the long runtime comes from.

    The runtime is still only 50 minutes per episode, not 403 minutes.

    Thanks.

    3 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. The Daily Show duplicate episodes

    Season 25 has two listings, checking one checks both but doesn't correctly update number of episodes left to watch.

    7 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Missing images: Londongrad

    There are images in TMDB, but not on trakt:
    https://trakt.tv/shows/londongrad
    https://www.themoviedb.org/tv/92728-londongrad

    Shouldn't it refresh automatically ?

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Missing season 2.

    https://trakt.tv/shows/storage-wars-northern-treasures This show has 2 seasons you guys are missing season 2.

    1 vote
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    4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Refresh backdrop for Declassified: Untold Stories of American Spies

    The tv show "Declassified: Untold Stories of American Spies" on CNN

    https://trakt.tv/shows/declassified-untold-stories-of-american-spies

    has no backdrop, thus showing a blank image on the calendar.

    Both TVDB and TMDB have a backdrop that would work well

    https://www.thetvdb.com/banners/fanart/original/313321-1.jpg
    https://image.tmdb.org/t/p/original/o3UTjbRm1k1YoObgXOCHeU8daVh.jpg

    6 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Data Refresh Request

    Requesting data refresh (poster/banner) for:
    * https://trakt.tv/shows/zero-one-2016

    Poster/banner for this show exists on both TVDB and TMDB but they are not showing in TRAKT.

    * https://www.thetvdb.com/series/317926
    * https://www.themoviedb.org/tv/75050-s-f-r-br

    Thnx

    3 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. "Have I Got a Bit More News For You" needs connecting to its TMDB page?

    I think the page for the British panel show "Have I Got a Bit More News For You" is not connected to its TMDB page.

    Three reasons: First, the show links on the front page of HIGABMNFY list TVDB, IMDB, Wikipedia, etc, but not TMDB. Second, the higher resolution images that should get pulled for the banners on individual episode pages aren't coming through. Third, it's also not showing the cast information that is completed on its TMDB page.

    I suspect this may have something to do with a previous issue I raised where there was a duplicate page for…

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Match "The New Tom and Jerry Show" correctly

    This is the show as listed on Trakt:

    https://trakt.tv/shows/the-tom-and-jerry-show-1975

    This is the show listed on the TVDB:

    https://www.thetvdb.com/series/the-new-tom-and-jerry-show

    Since they don't seem to match properly the metadata is not transferred. Could you please match these two so that in the future we can have proper metadata for this show?

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Missing images

    These 3 shows are badly in need of an image refresh please.. Thank you for your time..

    https://trakt.tv/shows/caribbean-life

    https://trakt.tv/shows/bahamas-life

    https://trakt.tv/shows/mexico-life

    3 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Status Change Request

    Everything has been updated on TMDB and TVDB.

    Change Status to "Ended":
    https://trakt.tv/shows/skirt-no-naka-wa-kedamono-deshita
    https://trakt.tv/shows/hensuki-are-you-willing-to-fall-in-love-with-a-pervert-as-long-as-she-s-a-cutie-2019

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Image / Episode Data Refresh: Unité 42

    Image / Episode Data Refresh: Unité 42
    Currently there's no plot data for episodes, and no posters available.

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Tin Star Season 2 episodes still wrong

    I know that Amazon splitting Tin Star S02 E01 into two parts caused some confusion and was addressed, but it was actually done in a way that resulted in more errors.

    The episode list ( https://trakt.tv/shows/tin-star/seasons/2 ) shows the first two episodes as "Prairie Gothic" and "Something Wicked This Way Comes".

    The second title - "Something Wicked This Way Comes" is actually part of "Prairie Gothic" and is the title Amazon gave the second half when they split the episode.

    As a result, what is listed on Trakt as episode 3 should be 2, and so on until episode 6…

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Data Refresh Request

    https://trakt.tv/shows/zero-one-2016
    This series is listed as "on the Air", however, on TMDB&TVDB it is "Ended"

    * https://www.thetvdb.com/series/317926
    * https://www.themoviedb.org/tv/75050-s-f-r-br

    **Maybe granting a certain number of date refresh per month for non VIP members can make things easier:)

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. The View stuck in a refresh loop?

    Hi there,

    This happened before and it seems to be happening again. The page for the US chat show The View seems to be permanently "queued for a refresh" - certainly for the past day. Is it possible to intervene again please?

    https://trakt.tv/shows/the-view

    Thanks!

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. "Art of Crime" image refresh and season delete

    Hi Justin!
    Could you please refresh images of the series "Art of Crime" (https://trakt.tv/shows/art-of-crime )?
    I added higher quality images (main poster, background and episode thumbnails) on TMDB.
    Also season 3 of the show doesn't exist, so it should be deleted (I already asked TVDB to remove it too, so soon should be gone).

    Thank you!

    Uli666

    1 vote
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. TMDB was changed

    https://trakt.tv/movies/merlin-s-apprentice-2006 is same as https://trakt.tv/movies/merlin-s-apprentice-2006-01-01 - tmdb delete ID 18202 and replace id by 596381

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Data Refresh for TMDB

    Hi, I've noticed that even though movies auto refreshes data from TMDB, TV series only refreshes data from TVDB as such poster/banner for TV shoes are not updated even though such things exists on TMDB. Is there any way this can be rectified? In the meantime, requesting data refresh (poster/banner) for:

    https://trakt.tv/shows/mulawin -> poster/banner not showing up even though it exists on TMDB/TVDB
    https://trakt.tv/shows/encantadia-2016 -> poster/banner not showing up even though it exists on TMDB/TVDB
    https://trakt.tv/shows/double-dragon -> data refresh to reflect series poster with actual art from the show

    1 vote
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. 404 Movie in search

    https://trakt.tv/movies/deadpool-test-footage-2014

    If you search Deadpool on trakt this will show up however the page can't be reached.
    Also this Deadpool test footage 2014 is not registered anywhere on TMDB anymore.

    3 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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