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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Rick and Morty 4x06 Rattlestar Ricklactica doens't exist

    https://trakt.tv/shows/rick-and-morty/seasons/4/episodes/6

    This episode doesn't exist, and it's a copy of 4x05. Please remove
    |
    https://www.thetvdb.com/series/rick-and-morty/seasons/official/4

    27 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Naruto - Data Refresh Request

    https://trakt.tv/shows/naruto

    Somebody made a huge mess of this show. It only has 220 Episodes (Excluding Specials). But now it is showing 303.

    Please Refresh the data and remove the unnecessary episodes.

    On TVDB it is perfectly managed.
    If it is possible in Data Refresh to take Images from only TVDB then please take it from there.

    On TMDB it has not been managed properly.

    21 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Data no longer refreshing since TVDB update?

    I've been trying to update assorted shows over the past few days but none of them seem to be doing anything. I was wondering if it may have been caused by TVDB recently rolling out a significant site update, which may have messed up the links to Trakt?

    In case it's not, the shows I've been trying to refresh in vain are:

    (FWIW, I've tried both image and data refreshes with no effect)

    Spiral: https://trakt.tv/shows/spiral
    Real Time with Bill Maher: https://trakt.tv/shows/real-time-with-bill-maher
    Question Time: https://trakt.tv/shows/question-time
    The View: (this seems to be stuck in a refresh and hasn't refreshed for a couple…

    20 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    This is related to the new TVDB website and API they launched on Friday Nov 15. As of today, the API should be working better and the shows should start auto updating during out nightly process.

  4. Futurama out of sync with TVDB

    It looks like Futurama has been rearranged on the TVDB to match up with the original Production codes and to move the feature length episodes to be Season 5 instead of Specials

    As such Trakt is heavily out of sync now with some duplicate episodes and some episodes in the wrong place.

    https://trakt.tv/shows/futurama
    https://www.thetvdb.com/series/futurama

    9 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Resync Archer with TV

    Once more we go round the merrygoround on TVDB :(

    Looks like the Heart of Archness specials were added to Season 3 on TVDB, then subsequently removed from there.
    As such Trakt is now showing 13 episodes for Archer Season 3 (https://trakt.tv/shows/archer/seasons/3)

    Can this be rectified now TVDB (https://thetvdb.com/series/archer-2009/seasons/official/3) has sorted themselves out?

    15 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Chilling Adventures of Sabrina shows 2 season when there is 3.

    https://trakt.tv/shows/chilling-adventures-of-sabrina
    the movie db is wrong and only shows 2 season

    4 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Seton Academy - Episodes & IMDB Link Not Showing

    https://trakt.tv/shows/seton-academy-join-the-pack

    There are 12 Episode for this series on TVDB but only 1 is showing on Trakt. It seems even after Data Refresh they are not showing.

    Same goes for IMDB Link = tt11428682.

    Please look into this matter! Everything is added on TMDB and TVDB.

    9 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Naruto

    Please refresh https://trakt.tv/shows/naruto

    6 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Mr Pickles Data Refresh

    Mr Pickles Season 4 (https://trakt.tv/shows/mr-pickles/seasons/4) has only aired 1 episode with no dates for the rest, as of yet. It needs a data refresh please.

    Thanks

    12 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Connect show to TMDB

    Hi Justin,
    the show "You're not a monster" needs to be linked also to TMDB (button is missing on the page) to get better quality backdrop and episode thumbs that are missing on TVDB.

    Trakt page: https://trakt.tv/shows/you-re-not-a-monster

    TMDB page: https://www.themoviedb.org/tv/91571-you-re-not-a-monster

    Thank you very much!

    Uli666

    3 votes
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. wrong runtime for Psycho-Pass 3rd season

    Hi,

    all the episodes in season 3 of Psycho-Pass: https://trakt.tv/shows/psycho-pass/seasons/3 have the wrong runtime. They are listed as 28 minutes, but they run for 45 minutes each.

    I checked and both IMDB and TVDB have the correct data; where is that coming from?

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Refresh shows

    Please refresh these shows,

    https://trakt.tv/shows/idol-se
    https://trakt.tv/shows/paradise-hotel-se
    https://trakt.tv/shows/tv3-dokumentar

    10 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Refrest Special Star Trek Picard and Discovery

    The Short Trek were moved by thetvdb to it's own series.

    https://trakt.tv/shows/star-trek-picard/seasons/0
    https://trakt.tv/shows/star-trek-discovery/seasons/0

    https://thetvdb.com/series/star-trek-short-treks
    https://thetvdb.com/series/star-trek-discovery/seasons/official/0
    https://thetvdb.com/series/star-trek-picard/seasons/official/0

    7 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Legends of Tomorrow Incorrent season 5 episode list

    https://trakt.tv/shows/dc-s-legends-of-tomorrow/seasons/5 needs a refresh.
    Season 5 is missing the correct episode 1 "Crisis on infinite Earths (5)" and also only show 14 episode (15 is correct number)
    "Meet the Legends" is episode 2 and not 1 as shown, which makes all other episodes show incorrect aswell. Correct on thetvdb

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Data Refresh Request

    Everything has been updated on TMDB and TVDB.
    Please refresh the following:

    Background & Status:
    https://trakt.tv/shows/seton-academy-join-the-pack

    Season 1 Poster & Episode Screenshots:
    https://trakt.tv/shows/konosuba-god-s-blessing-on-this-wonderful-world

    Poster:
    https://trakt.tv/movies/ride-your-wave-2019
    https://trakt.tv/movies/sound-euphonium-the-movie-welcome-to-the-kitauji-high-school-concert-band-2016
    https://trakt.tv/movies/sound-euphonium-the-movie-may-the-melody-reach-you-2017

    6 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Please update poster from 'Proefkonijnen' TVDB has one but on Trakt not

    Please update poster on Trakt.

    Trakt:
    https://trakt.tv/shows/proefkonijnen

    TVDB:
    https://www.thetvdb.com/series/laboratory-rabbits

    TVDB has it but Trakt has no poster. Refreshing myself wouldn't add the poster somehow

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. WWE Raw

    WWE Monday Night Raw is not showing 2020 episodes

    1 vote
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Refreshment needed Cable Girls (Las chicas del cable) Season 5

    There are only 5 episodes in the current season, not 6:

    https://www.thetvdb.com/series/cable-girls/seasons/official/5

    https://trakt.tv/shows/cable-girls/seasons/5

    6 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Danganronpa is missing a poster

    https://trakt.tv/shows/danganronpa

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Please sync the Great War season title changes

    All season titles for the following series have been changed:
    https://www.thetvdb.com/series/the-great-war-2014

    Kindly sync the 'deletion' of the old titles, because now they new ones are duplicated next to the old titles on Trakt:
    https://trakt.tv/shows/the-great-war-2014

    Thank you in advance!

    9 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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