General
We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.
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Please refresh The Office (US)
Someone messed with the episodes.
See for example the final fore Episodes of season 9.
https://trakt.tv/shows/the-office/seasons/9
thetvdb was corrected.
10 votesTVDB restored the episodes, so Trakt matches up again.
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Hell's Kitchen US Season 19 Needs a refresh
HELL'S KITCHEN US (https://trakt.tv/shows/hell-s-kitchen-2005/seasons/19)
Needs a data refresh to bring it in line with TVDB (https://thetvdb.com/series/hells-kitchen-us/seasons/official/19)
Thanks
7 votesAlready auto updated and matches TVDB.
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https://trakt.tv/shows/hidden-things
This show hasn't been updating for a while. The title should change to Kakushigoto for example...
REFRESH DATA
UPDATED 18 MAR 202051 votes -
Love After Lockup releases time and day import is off
The release time and day on Trakt (2020-10-11T08:00:00Z in America/New_York) seems to not match TheTVDB (October 9, 2020 09:00pm).
It was wrong before and I triggered an import. The time and day have changed, but it's still off.
The TheTVDB API does return the expected time: "airsTime":"9:00 PM".
Not sure what's going on, so wanted to let you know.
4 votesWe pushed a bug fix and the time should be correct now on the main page.
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The Office (US) data out of sync with TVDB
https://trakt.tv/shows/the-office/seasons/4
https://www.thetvdb.com/series/the-office-us/seasons/official/4It looks like at one point, two-parters were listed as one episode on TVDB, and then they were corrected. The incorrect data still appears on Trakt.
I've tried the "Refresh Data" link, but it doesn't seem to work.
3 votesShow moved to using TMDB as the primary data source. Season 4 and 6 were fixed.
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Golden Palace incomplete, containing no episodes
Follow-up to my last Golden Palace thread:
https://support.trakt.tv/forums/188762-general/suggestions/41610613-golden-palace-incomplete-in-two-placesThank you for completing the removal of the duplicate link. The resultant GP link does seem to have all the relevant links done correctly (TVDB, TMDB, IMDB, etc.).
However, none of the 24 episodes are available in Trakt. "Add to history" has nothing to add, and clicking on "Season 1" shows none of the 24 individual episodes that aired.
I'm updating the TVDB guide and adding pictures to it, in case Trakt can pull from there. I'm through E16 so far and should be done with the series by next weekend.
Thanks…
12 votes -
Missing Genres
TMDB no longer has the Horror category under Genre for TV Shows.
As per their guidelines, Horror should be added as a Keywords.
For some shows like Constantine and Stranger Things, the "Horror" keyword was added but it is not being added on the show's genre on Trakt.
This issues should be looked into. The ability to reflect the Horror keyword on the website.
https://trakt.tv/shows/stranger-things
https://trakt.tv/shows/constantineAnother issue that should be resolved is the the fact that Action & Adventure are basically one tv show genre on TMDB. Same as Si-Fi and Fantasy. There should be a way where we…
3 votesAn update will be out for this tomorrow and will start looking at the keywords horror, romance, history, music, and thriller — and assign Trakt genres.
As for the double categories, there isn’t an easy way to just pick one on Trakt which is why we assign both.
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Customized list order
When I choose my list to be ordered by NAME, it would be nice if it stayed that way when I logged off and then returned.
1 voteYou’ll need to edit the list and set the default sorting there.
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Images refreshes MMXX
seems like image refreshes still have various issues.
https://trakt.tv/shows/golden-kamuy
not picking up season art
(main image is also not as on TMDB or do you cut them off (they have a copy right text at the bottom --> https://image.tmdb.org/t/p/original/eeA3EYLNM10an6L6Qizv2VrcgII.jpg OR does data source now also imply image source... season 1 art is from TMDB though)?https://trakt.tv/shows/haikyu
also not picking up season art. backdrop changed to whats on TVDB but eg. the special poster is the one with 0 favorites instead of the one with more votes...https://trakt.tv/shows/is-it-wrong-to-try-to-pick-up-girls-in-a-dungeon only now after 30+ days changed the backdrop despite that being the first…
3 votes -
Air time for Top Gear is incorrect
Top Gear airs at 8pm in the UK but is shown at 11:00 AM via Trakt.
1 voteQueued for a refresh which should fix the episode times. Do you have your time zone set correctly on Trakt? I also see 11am, but that’s because it’s adjusted the UK time to my own time zone.
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9 votes
I see 10 episode like TVDB has.
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Haikyu!! Season 4/5 is broken
So Haikyu!! is a little broken. Season 5 doesn’t exist (currently the second half of S4 is airing, as indicated on both TVDB and TMDB). Season 4 is also missing the most recent episode (S4E16), even after doing a data refresh.
Links:
-Trakt: https://trakt.tv/shows/haikyu
-TVDB: https://www.thetvdb.com/series/haikyuu
-TMDB: https://www.themoviedb.org/tv/60863-haikyuu/seasons9 votesAlready auto updated to match TVDB.
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Please refresh Nova Season 47
Nova Season 47 episodes are all screwed up, E07 & 08 artwork wrong, E09 is a duplicate of E07 and should be "Human Nature". E10-12 missing artwork.
https://trakt.tv/shows/nova/seasons/47
https://www.thetvdb.com/series/nova/seasons/official/476 votesHas 16 episodes like TVDB. Please also check TMDB is correct and matches TVDB.
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Data refresh please
Hi! Could you please refresh data for https://trakt.tv/shows/dokument-utifran ? New season is already registered on tvdb but doesn't show up on trakt
Thank you so much and have a nice day!!
9 votes -
The Morning Show - Ended
Hi there, TMS is showing up in my teevee app as dead and I’m presuming that’s because it’s listed as ended here. Pretty sure they are filming a second season currently. Can that be updated?
Thanks
Michael1 voteData source switched to TMDB, which has the correct info. If your app uses Trakt or TMDB, it should have the change too. If they use TVDB, it will have the issue.
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Missing artwork in series "Parousiaste"
Greek series "Parousiaste" is missing its artwork.
https://trakt.tv/shows/parousiaste
Everything is available in tvdb but nothing is in trakt.
https://www.thetvdb.com/series/paroysiaste3 votesThis show needs English artwork (and English info too) added to TVDB.
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Request refresh of series (one episode was removed from thetvdb.com)
Regarding the series Previously Recorded:
2017x05 was removed from thetvdb, which corresponds to the truth but is not yet visible on Trakt.The episodes have been re-ordered, so 2017x05 still exists but 2017x14 does not anymore (shifting the episodes).
Please refresh season 2017 of Previously Recorded.
Trakt:
https://trakt.tv/shows/previously-recorded/seasons/2017Thetvdb:
https://www.thetvdb.com/series/previously-recorded/seasons/official/2017Thank you in advance!
Kinds regards,
MH6 votesLooks like Trakt already matches TVDB with 13 episodes in season 2017.
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Please refresh Arrest Development
Someone added specials as season 6.
https://trakt.tv/shows/arrested-development
https://thetvdb.com/series/arrested-development4 votes -
Data Refresh Request (Movies)
Everything has been updated on TMDB.
Please refresh the following:Main Poster:
https://trakt.tv/movies/the-irregular-at-magic-high-school-the-girl-who-summons-the-stars-2017Background Cover:
https://trakt.tv/movies/made-in-abyss-journey-s-dawn-2019Background Cover & Main Poster:
https://trakt.tv/movies/made-in-abyss-wandering-twilight-2019
https://trakt.tv/movies/made-in-abyss-dawn-of-the-deep-soul-20206 votes -
Missing episode
https://trakt.tv/shows/who-is-who in this tv series all episodes are missing
1 voteNeeds an English title added to TVDB in order to refresh.
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