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← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Ghost adventures (update)

    Needs updating as a couple of episodes that don't exist have been taken off TVD but hasn't come off on trakt as of yet :)

    Thank you!

    6 votes
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    Completed  ·  3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Refresh Daily Show Season 24

    It is STUCK AGAIN :(

    Date Refresh Season 24 please with TVDB

    https://trakt.tv/shows/the-daily-show/seasons/24

    https://www.thetvdb.com/series/the-daily-show/seasons/24

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. The View profile page - stuck?

    The profile page for the American chat show The View seems to be glitching. The past few days, it seems to be permanently giving me the message "This is already queued for a refresh" whenever I try and refresh the data or images (I've not had a problem previously), and I've tried to do so at numerous different times of day.

    I don't seem to be having this issue with any other page so I'm not sure what the problem is. Perhaps it's jammed and just needs a hard refresh on your side of things? Hope this is all it…

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Data Refresh Jeopardy Season 35

    TO MATCH:

    https://trakt.tv/shows/jeopardy/seasons/2019

    https://www.imdb.com/title/tt0159881/episodes?season=2019

    9 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. American Dad out of step with TVDB and wont sync

    Because the TVDB are who they are and have swapped their metadata about for Seasons 14,15 and no longer 16, Trakt is now out of step.

    The final episode of Season 14 needs moving into Season 15 and the episodes already in S16 need moving into S15.

    I've tried to run a sync the last 2 days from the main page and it says it's queued for a refresh. I guess it not processing means we're not going to get dupes :)

    13 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. refresh

    This entity is missing a lot of data:
    https://trakt.tv/shows/24-live-another-day
    Just one example is the TMDB ID:
    https://www.themoviedb.org/tv/84313-24-live-another-day?language=en-US
    Also artwork ....

    1 vote
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    4 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Images refresh

    A nice backdrop and better episodes thumbnails are available on TMDB for the show "The Day" (https://trakt.tv/shows/the-day-2018).

    An image refresh on Trakt would be welcome. :-)

    Moreover, the image refresh for his show (https://trakt.tv/shows/meraviglie-la-penisola-dei-tesori) didn't seem to work.

    The images (poster + backdrop) didn't update with better ones present on TVDB. The poster should be the black one and the backdrop the one with the presenter in front of the painting.

    Thank you!

    Uli666

    3 votes
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    There are a few problems at TMDB and TVD which is why.

    The 1st show on TMDB had an incorrect TVDD ID in the external ID section. The show is also duplicated at TVDB which needs to be corrected.

    The 2nd show’s top rated artwork aren’t in English. We only use the art tagged with English/

  8. Update Poster Request

    Updating these entries, should get the posters shown here:

    https://trakt.tv/movies/flamengo-hexa-2011
    https://trakt.tv/shows/my-alibi
    https://trakt.tv/shows/inside-the-american-mob-2013
    https://trakt.tv/shows/ghostfacers

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Data Refresh "The Whole Truth"

    Somehow dates have been added to a number of episodes that never aired. Can you please refresh these....

    S01E07 through S01E13 should have "No Air Date"

    Thanks

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Barry from themoviedb marks Third Watch on Trakt

    When i watch an episode of Barry (https://www.themoviedb.org/tv/73107-barry?language=en-US) in Kodi, it marks the watched episode as Third Watch (https://trakt.tv/shows/third-watch) on trakt. Kodi scrapes the TV Shows from themoviedb. (For season 2 episode 2-3-4 this happened)

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Dynasties (2018) has wrong number of Season 1 episodes

    The television show Dynasties (https://trakt.tv/shows/dynasties-2019) has the incorrect number of episodes in season 1. There are only 5 episodes in season 1, whereas the last its showing "on location" as episode 6 is actually a special. This is consistent with information on TVDB as well.

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Fix incorrect TVDB ID for series

    The series Too Old to Die Young (https://trakt.tv/shows/too-old-to-die-young) has an incorrect link to The TVDB data. It should link to https://www.thetvdb.com/dereferrer/series/361979 instead of 347283.

    Thanks

    4 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Remove Schitt's Creek S4E13

    Episode Season 4 Episode 13 (https://trakt.tv/shows/schitt-s-creek/seasons/4/episodes/13) is a special and not an episode.

    Link to theTVDB - https://www.thetvdb.com/series/schitts-creek/seasons/4

    2 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Episode list refresh

    Please refresh data of https://trakt.tv/shows/istanbullu-gelin/
    Episode counts don't match TVDB data: https://www.thetvdb.com/series/Istanbullu-Gelin

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. ghost adventures

    Data needs refreshing as changes have been made on TVDB and it hasn't refreshed on trakt as of yet. Thank you!

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Swamp Thing (2019) Duplicate or Merge & Image (Poster) Refresh

    Looks like there are two pages for Swamp Thing (2019):

    #1: https://trakt.tv/shows/swamp-thing-2019-138313

    #2: https://trakt.tv/shows/swamp-thing-2019

    I think #1 can be merged into #2, since the page is a little more flushed out. #2 could also use an image (poster) refresh. Here's the TMDB link: https://www.themoviedb.org/tv/79240-swamp-thing and TVDB link: https://www.thetvdb.com/series/swamp-thing-2019 for reference. Thanks in advance!

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Selection Day (Update)

    Can the following be updated - season 1 has a further six episodes which have been updated on TVDB however when pressing the data refresh button it appears that it’s not actually refreshing the data

    Many Thanks

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. TV Show "Release date" errors

    There is a TVDB bug where a show's start date is not being pulled from the date of the first episode

    so on Trakt if you sort a watchlist by "Release date" you get a load of shows listed at the top of the list which have no date.

    Some of them have no start date as they haven't been announced which is fair enough, but others have begun and are running now, or even finished their season.

    i've spotted references to it on the TVDB forums referring to a bug that is not updating the Release Date to the…

    4 votes
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    We actually use the first aired from TMDB by default, then fall back to TVDB.

    I also pushed an update so that it will calculate the year and first aired based on episode 1×01 to help fill in any missing data.

  19. Refresh

    Could you please refresh this series https://trakt.tv/shows/attack-on-titan/seasons/all

    Season 3 still shows 24 episodes despite being 22 and that was altered when it started airing in the respective websites.

    3 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Refresh: The Jim Jefferies Show

    pls refresh to correct s03

    https://trakt.tv/shows/the-jim-jefferies-show/

    1 vote
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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