General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. The Protector Season 3 Episode count

    The Protector's Season 3 has 7 episode but in its page in trakt there are 10 episodes. It is needed to be updated.

    https://thetvdb.com/series/hakan-muhafiz/seasons/official/3

    15 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. Rick and Morty 4x06 Rattlestar Ricklactica doens't exist

    https://trakt.tv/shows/rick-and-morty/seasons/4/episodes/6

    This episode doesn't exist, and it's a copy of 4x05. Please remove
    |
    https://www.thetvdb.com/series/rick-and-morty/seasons/official/4

    24 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Naruto - Data Refresh Request

    https://trakt.tv/shows/naruto

    Somebody made a huge mess of this show. It only has 220 Episodes (Excluding Specials). But now it is showing 303.

    Please Refresh the data and remove the unnecessary episodes.

    On TVDB it is perfectly managed.
    If it is possible in Data Refresh to take Images from only TVDB then please take it from there.

    On TMDB it has not been managed properly.

    21 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Update Eastenders

    Please can you Update Eastenders? It’s not been updated since last week. Thanks :)

    7 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. Data no longer refreshing since TVDB update?

    I've been trying to update assorted shows over the past few days but none of them seem to be doing anything. I was wondering if it may have been caused by TVDB recently rolling out a significant site update, which may have messed up the links to Trakt?

    In case it's not, the shows I've been trying to refresh in vain are:

    (FWIW, I've tried both image and data refreshes with no effect)

    Spiral: https://trakt.tv/shows/spiral
    Real Time with Bill Maher: https://trakt.tv/shows/real-time-with-bill-maher
    Question Time: https://trakt.tv/shows/question-time
    The View: (this seems to be stuck in a refresh and hasn't refreshed for a couple…

    20 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  AdminJustin Nemeth (CEO / Founder, trakt) responded

    This is related to the new TVDB website and API they launched on Friday Nov 15. As of today, the API should be working better and the shows should start auto updating during out nightly process.

  6. https://trakt.tv/movies/pulp-fiction-1994

    A movie runtime can not be 6969 min please fix it

    https://trakt.tv/movies/pulp-fiction-1994
    RUNTIME: 6969 mins

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Futurama out of sync with TVDB

    It looks like Futurama has been rearranged on the TVDB to match up with the original Production codes and to move the feature length episodes to be Season 5 instead of Specials

    As such Trakt is heavily out of sync now with some duplicate episodes and some episodes in the wrong place.

    https://trakt.tv/shows/futurama
    https://www.thetvdb.com/series/futurama

    9 votes
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    5 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Please Refresh New Amsterdam, Season 2

    The original episode 18 was shelved (pandemic theme).

    https://trakt.tv/shows/new-amsterdam-2018/seasons/2

    https://tvline.com/2020/03/25/new-amsterdam-season-2-shortened-episode-pulled-coronavirus/

    The episode on April 14th will be the final episode of the season.

    1 vote
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Scrubs Season 8 Dupe

    Some genius decided to split the finale on TVDB into two separate episodes, despite it airing as one double length one. This has now been reverted, can Trakt be sorted once the TVDB API shakes itself out.

    TVDB link: https://www.thetvdb.com/series/scrubs/seasons/official/8
    Trakt Link: https://trakt.tv/shows/scrubs/seasons/8/

    9 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Some episodes from Creature Comforts season 3 are missing air dates, even though the dates are on TVDB

    https://trakt.tv/shows/creature-comforts

    9 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Image refresh requests

    https://trakt.tv/shows/roswell-new-mexico

    https://trakt.tv/shows/westworld

    Each show's new season starts next week

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. Resync Archer with TV

    Once more we go round the merrygoround on TVDB :(

    Looks like the Heart of Archness specials were added to Season 3 on TVDB, then subsequently removed from there.
    As such Trakt is now showing 13 episodes for Archer Season 3 (https://trakt.tv/shows/archer/seasons/3)

    Can this be rectified now TVDB (https://thetvdb.com/series/archer-2009/seasons/official/3) has sorted themselves out?

    12 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. Resync Critical Role with TVDB

    I have no idea if this is going to be a permanent change, or if someone from the TVDB is going to revert the change doubling down the problem.

    Someone on TVDB has rearranged Critical Role into 2 seasons, akin to TMDB - https://www.thetvdb.com/series/critical-role
    This has of course synced through to Trakt - https://trakt.tv/shows/critical-role

    So in essence what has happened in Trakt terms is Seasons 1-8 have been compressed into Season 1.
    So the plays for the first 7 episodes of Season 2 need pushing to Episodes 17 through Episodes 23. I've highlighted this separately due to the episode names…

    4 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Data Refresh - Trixie Mattel: Moving Parts

    https://trakt.tv/movies/trixie-mattel-moving-parts-2019

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Chilling Adventures of Sabrina shows 2 season when there is 3.

    https://trakt.tv/shows/chilling-adventures-of-sabrina
    the movie db is wrong and only shows 2 season

    4 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Miss Scarlet and the Duke missing TMDB link

    Please add:

    https://trakt.tv/shows/miss-scarlet-and-the-duke

    https://www.themoviedb.org/tv/96450-miss-scarlet-and-the-duke?language=en-US

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Seton Academy - Episodes & IMDB Link Not Showing

    https://trakt.tv/shows/seton-academy-join-the-pack

    There are 12 Episode for this series on TVDB but only 1 is showing on Trakt. It seems even after Data Refresh they are not showing.

    Same goes for IMDB Link = tt11428682.

    Please look into this matter! Everything is added on TMDB and TVDB.

    9 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Itazura na Kiss - Not Updating even after Data Refresh

    https://trakt.tv/shows/itazura-na-kiss

    I've already asked in the forum earlier to Refresh the Series Title & Season 1 Poster which got Completed.

    But even after the Data Refresh it doesn't seems to be refreshing.

    Please look into this matter. Everything has been updated on TMDB and TVDB.

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. Strange dupe in Star Wars: Galaxy of Adventures

    In Season 1 of the show on Trakt there's a Season 1 Episode 41, despite there only being 36 episodes in the season.

    Trakt: https://trakt.tv/shows/star-wars-galaxy-of-adventures/seasons/1
    TVDB: https://www.thetvdb.com/series/star-wars-galaxy-of-adventures/seasons/official/1

    There's a special called Fun Facts: The Resistance on TVDB, I suspect at some point in the past, that episode was in Season 1 there and is why we've got this non sequential dupe.

    Can it be zapped please?

    6 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Images refresh

    Hi Justin!
    This show needs images refresh (posters, backdrop, episodes thumbs): https://trakt.tv/shows/i-topi

    Everything is present on TVDB and TMDB:

    https://www.thetvdb.com/series/i-topi

    https://www.themoviedb.org/tv/84775-i-topi

    Thank you very much!
    Uli666

    3 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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