General

← Support & Feedback for Trakt

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

How can we improve Trakt?

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  1. Please refresh The Office (US)

    Someone messed with the episodes.

    See for example the final fore Episodes of season 9.

    https://trakt.tv/shows/the-office/seasons/9

    thetvdb was corrected.

    13 votes
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    8 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  2. https://trakt.tv/shows/hidden-things

    This show hasn't been updating for a while. The title should change to Kakushigoto for example...

    REFRESH DATA
    UPDATED 18 MAR 2020

    https://trakt.tv/shows/hidden-things

    54 votes
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    Completed  ·  9 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  3. Canadas Drag Race is not refreshing

    https://trakt.tv/shows/canada-s-drag-race

    9 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  4. Request refresh of series (one episode was removed from thetvdb.com)

    Regarding the series Previously Recorded:
    2017x05 was removed from thetvdb, which corresponds to the truth but is not yet visible on Trakt.

    The episodes have been re-ordered, so 2017x05 still exists but 2017x14 does not anymore (shifting the episodes).

    Please refresh season 2017 of Previously Recorded.

    Trakt:
    https://trakt.tv/shows/previously-recorded/seasons/2017

    Thetvdb:
    https://www.thetvdb.com/series/previously-recorded/seasons/official/2017

    Thank you in advance!

    Kinds regards,
    MH

    6 votes
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    6 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  5. American Dad! season 16 includes season 17 episodes for some reason

    https://trakt.tv/shows/american-dad

    28 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  6. Can't add a tv show

    I can't add this tv show to trakt: https://thetvdb.com/series/black-out

    3 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  7. Data Refresh Request (TV Shows)

    Everything has been updated on TVDB & TMDB.
    Please refresh the following:

    Episode Screenshot:
    https://trakt.tv/shows/oresuki-are-you-the-only-one-who-loves-me/seasons/0/episodes/2

    Main Poster:
    https://trakt.tv/shows/saga-of-tanya-the-evil

    Season Posters:
    https://trakt.tv/shows/made-in-abyss
    https://trakt.tv/shows/the-god-of-high-school

    Background Cover, Main Poster & Season 1 Poster:
    https://trakt.tv/shows/the-demon-girl-next-door

    6 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  8. Images refreshes MMXX

    seems like image refreshes still have various issues.

    https://trakt.tv/shows/golden-kamuy
    not picking up season art
    (main image is also not as on TMDB or do you cut them off (they have a copy right text at the bottom --> https://image.tmdb.org/t/p/original/eeA3EYLNM10an6L6Qizv2VrcgII.jpg OR does data source now also imply image source... season 1 art is from TMDB though)?

    https://trakt.tv/shows/haikyu
    also not picking up season art. backdrop changed to whats on TVDB but eg. the special poster is the one with 0 favorites instead of the one with more votes...

    https://trakt.tv/shows/is-it-wrong-to-try-to-pick-up-girls-in-a-dungeon only now after 30+ days changed the backdrop despite that being the first…

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  9. Incorrect seasons

    Seasons 3 and 4 of Saiki K do not exist:

    https://trakt.tv/shows/the-disastrous-life-of-saiki-k
    https://thetvdb.com/series/the-disastrous-life-of-saiki-k

    4 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  10. Add tv series Fair Trade

    Please add tv series Fair Trade: https://thetvdb.com/series/fair-trade

    1 vote
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  11. Steins;Gate has two duplicate episodes that should be removed

    S01E25 and S00E08 are duplicates that have been removed from the tvdb, so they should be removed here too.

    https://trakt.tv/shows/steins-gate/
    https://trakt.tv/shows/steins-gate/seasons/1/episodes/25
    https://trakt.tv/shows/steins-gate/seasons/0/episodes/8

    9 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  12. The Politician - Season 2

    So with the new season, new problems araised:
    - all episodes appear to be 1 hour long instead of the correct 30-50 minutes(differs per episode)
    - there's no direct connection to watch it in netflix

    12 votes
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    0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  13. No Guns Life Season 2 Delay Not Updating in Trakt

    Season 2 (Episodes 13 and up) of No Guns Life has ben delayed, but the air dates have not been updated in trakt. It looks like thetvdb has updated their database to reflect this, so I tried forcing a data refresh in trakt but it has not fixed the issue - https://trakt.tv/shows/no-guns-life/seasons/1 & https://www.thetvdb.com/series/no-guns-life/allseasons/official

    18 votes
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    2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  14. Data Refresh Request

    Everything has been updated on TMDB and TVDB.
    Please refresh the following:

    Background Cover:
    https://trakt.tv/shows/engaged-to-the-unidentified
    https://trakt.tv/shows/violet-evergarden

    Background Cover & Main Poster:
    https://trakt.tv/shows/overlord

    6 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  15. Live PD, Season 4 Refresh

    Live PD has been cancelled, it's last episode was May 23rd (S04E65) so all episodes after that need removing!

    https://deadline.com/2020/06/live-pd-canceled-ae-protests-against-police-brutality-george-floyd-1202956175/
    https://trakt.tv/shows/live-pd/seasons/4
    https://www.thetvdb.com/series/live-pd/seasons/official/4

    6 votes
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    Completed  ·  2 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  16. Rupaul’s Drag Race All Stars season 6 air date is wrong

    https://trakt.tv/shows/rupaul-s-drag-race-all-stars/seasons/6/episodes/1

    6 votes
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  17. Incorrect runtime

    https://trakt.tv/movies/romeo-es-julia-musical-2005

    On the Trakt website the runtime of this musical is 90 minutes, but TMDB has the correct and actual runtime: 129 minutes.

    I would like this to be changed please.

    4 votes
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    1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  18. Movie shows progress as if it were a season/show

    This movie: https://trakt.tv/movies/people-hold-on-2015

    Shows up as having "8 items" somehow, for progress tracking.

    1 vote
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    3 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  19. The Mandalorian S01E08

    This episode (https://trakt.tv/shows/the-mandalorian/seasons/1/episodes/8) has the wrong runtime in Trakt, whereas all other episodes do have the correct runtime.

    This episode is 49 minutes long instead of the listed 35 minutes.
    Could this be fixed?

    3 votes
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    Completed  ·  1 comment  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →

  20. Refresh Data

    Hello,

    Please refresh https://trakt.tv/shows/taarak-mehta-ka-ooltah-chashmah this show. It is not matching with TheTVDB.com source.

    Thanks

    1 vote
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    Completed  ·  0 comments  ·  Data Refresh  ·  Flag idea as inappropriate…  ·  Admin →
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