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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Free trial

    Since there seems to be no option for one month payment no more I think a trial period - paid or free - would be great.

    For example I’d love to try and see VIP Advanced filters in action to decide if I’ll commit to yearly 30$ payment.

    I suggest 24 hours free VIP trial or 3 day VIP trial as low as 0.99$

    There was a similar suggestion in 2014, denied by Trakt CEO. But it was in a time when there was a monthly payment an option, which is not anymore: https://support.trakt.tv/forums/188762-general/suggestions/5289804-free-trial

    6 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  2. Time watched by network in Year in Review/All Time Stats

    Currently, Year in Review and All Time Stats show the number of shows per network. However this does not correspend with the time watched.
    For example, I watched HIMYM from CBS and Gavin & Stacey from BBC Three.
    HIMYM has a runtime of 3 days, 1 hour and 14 min. while G&S has a runtime of 8 hours and 53 min.
    That's quite a difference yet both circles are the same.
    Is there a possibility of changing this so the stats are more accurate?
    Perhaps this could be an option in the settings: TV Networks sort: Time watched vs. number…

    18 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    No plans to change this unfortunately. This section is similar to all the other TV show sections (genres, countries, years) in that it counts the unique number of shows. If we counted the time, it would skew things quite a bit if you’re watched shows that have run for a long time.

  3. Reset just one season

    Would it be possible to add a button under Progress and each season (under "View seasons") to Reset progress? Right now it is only possible to Reset progress for the whole show, as far as I can see - but for some shows I only want to rewatch a specific season (which I like better than the other seasons).

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer VIP Monthly Option!

    It's important you consider this - there isn't any reasonable reason that I can think of why you wouldn't support this. It can be handled by your payment processor, without work overhead for you.

    1 vote
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    No plans to offer a monthly option unfortunately. We used to have a monthly option, but very few people signed up for it and it is much more common for payments to fail when charging monthly.

  5. Cloning a Collection list

    It'd be nice to be able to clone another users "Collection" list. Not their personal or watchlist.

    1 vote
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  6. Remove cover

    I couldn't find a way to remove the cover I set previously.
    If I wish to get the default red background back...

    If it doesn't exist yet I would suggest to add a "Remove" link below the title of the cover (episode, movie,..)

    2 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  7. SSL For Trakt.me

    Not a huge deal, but I was just curious if you guys could look into getting an SSL certificate for the trakt.me short URL redirect? I know it doesn't make much of a difference due to it simply being a redirect, but just thought I'd ask.

    The new https://letsencrypt.org CA is free, easy to use, and backed by the likes of Mozilla, Google, EFF, etc.

    1 vote
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  8. Most Watched Directors

    Can the section "Most Watched Directors"in the year in review be only about the directors of the movies and not showing the people in layout, Production Design, scrip supervisors, .... ?

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  9. Lifetime VIP

    Would be cool to be able to buy a lifetime VIP package.

    6 votes
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    7 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  10. You need to have a Chrome App entry so that those of us who don't trust Paypal would have a way to become VIP thru Chrome App Store

    You need to have a Chrome App presence, so that those of us who don't trust Paypal would have a way to become VIP through the Chrome App Store. A dedicated Chrome App would be very nice to have on ChromeBooks

    12 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  11. Watched Feed should be valid ATOM feed.

    When trying to validate my watched feed (http://trakt.tv/users/goodevilgenius/history.atom?slurm=XXXXX), I get the following errors:

    This feed does not validate.
    line 13, column 4: Undefined entry element: guid [help]
    <guid>1147914631-1422369753</guid>
    ^
    line 17, column 4: XML parsing error: <unknown>:17:4: unbound prefix [help]
    <media:content url="https://walter.trakt.us/im...

    (Source: http://validator.w3.org/feed)

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make the profile subsections more prominent, maybe on a second top bar

    Don't hide the subsections for your personal stuff behind a mousehover submenu, but make them clickable in a real menu from within the frontend.

    1 vote
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  13. Payza as VIP payment

    More payment options like payza.

    0 votes
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    Declined  ·  0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  14. More notifications options to Prowl

    notifications to prowl (and/or PushOver) on "watching" states.

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. VIP without a yearly subscription

    It would be nice to have an option for VIP membership without a subscription attached.

    So you can just get one year and won't be surprised if next year is automatically charged when you don't want it to.

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  16. Free trial

    I know, I know, for $2 I could try out the VIP features, but then that requires me going in and cancelling a subscription in Paypal and well, a bit of an inconvenience. Plus who doesn't like try before you buy. I suggest a 2 week to a month trial of some VIP features, mainly, no ads, early access to features, customization, push notifications, and iCal.

    3 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    Since VIP is also to help support the site and cover server costs, this isn’t something we have planned at this time. Like you mentioned, the monthly option is to help with people who prefer not to buy a full year at a time.

  17. Ratings

    You recommend advanced Ratings, but give us professional Ratings.

    1,0, 1,1, 1,2, 1,3...10,0 ... like on imdb

    1 vote
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    3 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  18. Faster Web Access for VIPs

    Would be nice, if you could get little bit more speed for websiteloading if you are a VIP member. then it would be worth it for real

    37 votes
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    12 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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