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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Error 504 on CSV Export

    Hi,

    I'm getting a 504 error when using the CSV Export from my history page.

    I've tried both yesterday and today without success, see error messages below.

    I have 24,705 items and 35,168 plays, so the amount of data might be causing the timeout I guess, depending on how extensive the database joins become :)

    If it can't be easily fixed, is there any chance you can do a full export on your end and send it to the e-mail address linked to my account?

    Also, please let me know if you want me to do any testing on the…

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improve the way the "reset progress" works

    I like to re-binge-watch shows from time to time, and the "reset progress" function is great to keep track. However, it could be slightly improved.

    I just finished rewatching a show, and was surprised to see that episode 1x01 is back on my "Up next to watch" dashboard section. Also my progress page lists the show as 96% completed, not 100%.

    What probably happened is that I marked the first episode as watched, and a couple of minutes later, used the "reset progress" option. Yup, my fault, I should have first reset the progress, and then mark the first episode…

    3 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  3. Year in Review - Month Summary - wrong date range

    When I choose specific month for Year in Review, it moves me to history page with custom filter, for example:
    https://trakt.tv/users/franiis/history/episodes?start_at=2018-06-30&end_at=2018-07-31T23:59:59

    But this date range specified in request is off by one day (it starts one day earlier, so if July is chosen, I also get episodes from last day of June).

    I'm in Polish time zone (it may be relevant) and from some reason start_at doesn't specify time (HH:MM;SS), but end_at does.

    2 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Clear Profile Image.

    VIP can select a profile image. After using a custom image, is it possible to clear this and have none selected again ie the red curtains?

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. Reset shows - add episodes to watched history

    When I Reset a show, and the next episode to watch appears in "Up next to watch", I am not able to add the episode to watched history. The only alternative that comes up when I try is "Remove from history". So far I've solved it by going to the page for each episode, but it would be easier to have the option to register it as watched directly from "Up next to watch", as I do with unwatched episodes.

    12 votes
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    5 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    This update will be released next week. When you click the purple check mark, there will be a new icon to allow adding an additional play for episodes. (movies will also get the same icon)

  6. CSV download to include runtime

    I’d like the csv download of watch history to include the runtime of the thing you watched so you can do analysis on that and not just episode plays.

    4 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  7. All Years in Review

    Would be interesting to have all the years in review on the same page.

    So

    .../year/2016 for 2016
    .../year/2017 for 2017
    .../year/2018 for 2018
    ../year or /years for a full review of 2018, 2017, 2016, ...

    36 votes
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    2 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  8. ABC (AU) network has the wrong icon

    The network icon for ABC (AU) in the year in review is the same as ABC (US). In fact it's an unrelated channel with its own icon: http://www.abc.net.au/tv/channels/abc.htm

    Also ABC2 (another channel on the same network) is missing an icon in year in review. It's recently been rebranded as ABC Comedy: http://www.abc.net.au/tv/channels/abc2.htm

    On the topic of Australian networks, Seven Network is also missing its icon: https://www.seven.com.au/

    6 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bitcoin

    Where did Bitcoin as a payment option go? Did you abandon it for good or is it just a short term problem? I wanted to renew my VIP status.

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  10. For the All Time Stats, some kind of graph of that shows what decade/year of the release dates of movies you watched

    I'm not sure if I am the only one, but I think it would be cool to see some kind of graph on the All Time Stats page where it shows the amount of movies you watched by release date. So I can see "Oh, I watched a lot of movies that came out in the year 1991" or "Oh, I watched a lot of movies that came out in the 90s or 80s".

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  11. All years in Review : optional start year

    I joined Trakt in 2014. So basically I didn't really know the watching dates of all the episodes & movies I've seen before November 2014.
    It would be interesting to be able to set the start year of the All Time years in review feature.

    Because at the moment 90% of my views are in 2014. Which makes all my stats totally inaccurate. I plan to change those viewing dates some day but just not today nor tomorrow.

    So I would use at the moment the All Time years in review feature from 2015 to 2018 and it would be…

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  12. Better collection tracking opts

    Please add better collection tracking options, dvd, bluray, VHS, laser disc, digital purchases: amazon, apple itunes, xbox, ps4, vudu, etc. With privacy options please.

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add filter to see only currently available to purchase

    Add a filter that allows you to only view films / shows that are currently available to purchase on disk or on digital, i.e. ignore films that's are both in theatres and in the void between theatre and full release.

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    You can actually do this already using advanced filtering. Click the advanced icon, then under “Available to watch on” you can choose “Any Service” to find only items available to stream somewhere. You can also choose “DVD & Blu-ray” to find only items with a physical release date.

  14. Provide greater details about Trakt.tv features

    The differences between Standard Membership and VIP Membership are displayed in great detailed; however, there are two options for VIP memberships, with the second, VIP EP, at twice the cost of a (Standard) VIP membership. The description only shows VIP with Executive Producer credits but does not show any other details about the differences between both VIP memberships. After searching conducting extensive searches here on Trakt.tv, I was unable to find any information regarding this topic, hence this post. It would be helpful to see details accompany any feature, especially one that has a pricetag attached -- in other words,…

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    The features are currently the same for both levels. EP has the additional VIP EP badge and is a higher level of support if you really love Trakt and want to contribute a bit more to the project :) If we add EP only features, the trakt.tv/vip page will for sure be updated with that info.

  15. set cover image for a list?

    It would be great to set a cover image for list as it's displayed on one's profile page, instead of a (seemingly) random TV show within the list.

    Example: https://trakt.tv/users/mptpro

    4 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  16. Plays by time of the day

    In the Year In review feature you have two sections

    - Movie plays by year/month/week/...
    - Episode plays by year/month/week/...

    What about

    - Movie plays by time of the day
    - Episode plays by time of the day

    It could either be split by periods

    - Morning : 6 AM-10 AM
    - Midday : 11 AM - 2 PM
    - Afternoon : 3 PM - 6 PM
    - Evening : 7 PM - 9 PM
    - Night : 10 PM - 5 AM

    or

    just simply split into 24 columns for all the different hours when a play is finished

    18 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  17. Date issue Year in Review for Movies and TV Shows

    When you click on the December chart for MOVIES or TV SHOWS

    It doesn't return anything : "Nothing to see here. Move along, move along."

    That's because it doesn't select the correct end date.

    Example :
    for December 2016 : start_at=2016-12-01&end_at=2015-12-31T23:59:59

    for December 2015 : start_at=2015-12-01&end_at=2014-12-31T23:59:59

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  18. New "Watch now" not respecting the "Hide Rent/Buy Buttons" option

    The new version of the "watch now" buttons are not hidden despite setting the option for "Hide Rent/Buy Buttons" in the settings.

    2 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  19. Movie links issue on profile widget

    When we click on the profile widget on a TV Show, no problem it works.
    When we click on a movie : we arrive on a sort of generic page containing : https://walter.trakt.tv/images/movies/000/087/254/fanarts/medium/c14b3cbc96.jpg with a "MOVIES" title

    Is this a normal behavior ?

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pushover notifications

    The only suggestions I could find for Pushover were from late 2013, almost 3 years ago. Is it possible that Pushover support could be reconsidered? Perhaps as a VIP-only option, given that the stated objection was the cost of a higher API request limit.

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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