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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Pushover notifications

    The only suggestions I could find for Pushover were from late 2013, almost 3 years ago. Is it possible that Pushover support could be reconsidered? Perhaps as a VIP-only option, given that the stated objection was the cost of a higher API request limit.

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  2. ics only contains episodes from current month

    Hi,

    I subscribed to my watched-ics feed with Google Calendar. When I looked at it today, I saw that the ics file only contains the watched episodes from the current month.
    Is this indended and how can I sync all data?
    The csv file contains all entries.

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  3. "Forums" menu item

    Have an easier access to the VIP forums.
    Like the Year in Review dropdown item.

    Thanks

    3 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  4. Advanced Search "Collected" sorting

    Imho it would make more sense to sort the "Collected" view by the number of owners and not collected episodes. Longer running shows and those with more episodes/season in general have a major advantage. How many people from the community that are involved is to me at least more interesting than the amount of episodes a show can rack up.

    1 vote
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  5. image size in widget URL.

    In my opinion this is a must. The URL being something with ?width400?height50

    At the moment, using with BBCode on sites unable to resize means huge 1000x160 image is hogging screen real estate and complaints being recieved by site owners.

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  6. Search by ID - Not Working - Advanced Search

    When we have advanced search, we are not able to search with any ID. When we try it, we get a 500 error.

    P.S.: I'm receiving a 500 error when I try to search for "nip" in search by episode. Why?

    2 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add show status to advance filters

    Would be great if the options included the show status (ended, airing). I can see something like this being really useful when browsing networks (which are now linked up).

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  8. year in review links

    It would be nice to make the movies/actors/directors clickable in the year in review page to go directly access the movie/actor/director page.

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sort Collection Alphabetically

    Right now the only way to sort your collection is by when it was added to the collection. I'd like to see the ability to sort it by title alphabetically.

    2 votes
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    7 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  11. I am VIP now but I can not access the VIP forums

    I am VIP now but I can not access the VIP forums " Please sign up here in order to access the VIP forum. " ??!!!

    15 votes
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    9 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bug - Scrolling

    On all of the following pages, whenever I try to use the filters, the drop-down menu disappears behind any images it overlaps if the page is not scrolled to the very top or bottom.

    http://trakt.tv/shows/trending
    http://trakt.tv/movies/trending
    http://trakt.tv/calendars/my/shows

    Example of the calendar page bug: http://i.imgur.com/vMBYHDW.png

    Using Chrome Version 44.0.2403.30 beta (64-bit)
    "Uncaught TypeError: Cannot read property 'getContext' of undefined"

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  13. Group History by Dates

    The history page used to be grouped by date with a prominent title of said date, which made skimming through it to find something a lot easier. Please bring that back or implement something similar (maybe add a month filter too). Now I have to go through and read the small print date under each image, which is very inconvenient.

    0 votes
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    1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →

    It should still do this, I am testing on my history page and it looks ok right now. Can you provide details about your browser and ideally the debug from the browser console to see if there are any errors?

  14. Ability to Change Collection Date

    If I forget to add a film as soon as I purchase it, I'd like the ability to add it as "collected" on the appropriate date, much like the ability we have for marking things as watched on a previous date.

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  15. VIP for non-americans. Or people without a creditcard.

    I'm from the Netherlands, and I don't have a creditcard. I do have paypal, with enough money on it. But to pay with paypal, I still have to 'connect' a creditcard to my paypal account? How does that work?
    http://prntscr.com/6urxdu

    Or add iDeal, for the Dutch people out there! :)

    3 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  16. UK airtime needs fixing

    I asked if we could fix these ourselves in the VIP forums but so far have not had a response

    There are many UK shows which show up using US time, so on the front page they start at 1 or 2am instead of the correct time

    this example is a brand new show that just premiered last night, but is being shown in the database as 2am today
    http://trakt.tv/shows/code-of-a-killer-2015/seasons/1/episodes/1

    there are many examples of this

    can this be somehow addressed so that the calendar shows things at the correct time

    1 vote
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  17. VIP Forum: "We're sorry, but something went wrong."

    Either i'm using the wrong credentials or its broken.

    0 votes
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    6 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  18. Support functionality, forums, etc. - all broken. No way to contact Trakt.

    I can't logon to the VIP forums, the Contact support link on support.trakt.com is broken (check your origin policy) and major functionality is simply missing from the new site.

    The major one for me at the moment is the ics link for my calendar, but I have so far noticed that IFTTT is broken, the forums are broken, no shows have images and the API is broken.

    15 votes
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    0 comments  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  19. iCal for TV Shows Calendar reports 500 error

    Since the upgrade, the TV Shows Calendar iCal reports 500 error. Movies is working fine

    4 votes
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    Completed  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
  20. iCal feed air time is incorrect on most shows

    I don't know if that's a result of the new design or an ongoing issue as I just joined VIP, but most of the shows on my ical feed are displaying at the wrong day/time.

    For example, the CSI episode airing tonight at 10pm in the America/Los_Angeles timezone :

    http://trakt.tv/shows/csi-crime-scene-investigation/seasons/15/episodes/13

    is showing as follows in the feed:

    BEGIN:VEVENT
    DTSTAMP:20150104T222641Z
    UID:0c33ee02-4dac-4cde-836e-e3ad0c60e8b9
    DTSTART;TZID=America/Los_Angeles:20150105T060000
    DTEND;TZID=America/Los_Angeles:20150105T064500
    DESCRIPTION:The CSI team continues their investigation into the kidnappings
    and murders of young women when they learn their main suspect\, Jared Bris
    coe\, is released from jail due to lack of evidence.
    SUMMARY:CSI: Crime Scene Investigation 15x13 "The…

    3 votes
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    Completed  ·  1 comment  ·  VIP  ·  Flag idea as inappropriate…  ·  Admin →
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