General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Episodes with No Air Date Have to Be Manually Scrobbled

    Many obscure TV Series have no air date information on the website, except for usually the last or first episode. When I try to mark that entire show as watched it only marks one episode and I have to manually mark the rest. I was OK with marking 30 episodes, but I can't manually mark 90 episodesm like I have to with this show: https://trakt.tv/shows/deka-lepta-kirigma.

    1 vote
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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Yes, this is as designed. We need air dates in order to know the episode actually aired. If we didn’t do that, future episodes would be marked as watched if the entire show or season was marked.

    Any missing air dates can be added to TVDB and TMDB and Trakt will auto refresh about 24 hours after they are updated. Thanks.

  2. Watchlist, collected and watched continuously does not save.

    Serious bug fix needed. Love this app in theory, but might need to drop it. On a daily basis I need to resave seasons or TV series. And when I try to add it to my watchlist, collected disappears. When I add it to collected, it disappears from the watchlist. It takes several attempts to work. And series I originally put on the watchlist, randomly disappear when I'm not even online or watching tv. Defeating the purpose of the app. Happens on multiple devices. ????

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. When multiple episodes of Show X air at same time, collapse episodes in Calendar similar to how they're treated on the Dashboard

    In these instances on the Dashboard, the multiple episodes are collapsed into one module, where the show title is listed only once, followed by one line each for episodes following the first one, e.g.

    Feel Good
    1x01 Episode One
    Series Premiere
    6:00 pm on Netflix
    1x02 Episode Two
    1x03 Episode Three
    1x04 Episode Four
    1x05 Episode Five
    1x06 Episode Six

    But on the Calendar, each episode has its own module. So we see the show title 6 times in this instance, and the same with airtime/network:

    Feel Good
    1x01 Episode One
    Series Premiere
    6:00 pm on Netflix

    Feel Good
    1x02…

    4 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Watch List automatically eliminates tv series.

    My Watch List deletes current tv series, on a daily basis. These are not cancelled or postponed. I need to re add several shows to my Watch List every single day. Definitely rules out any purchases. It is random and quite frankly, after so many weeks now, pissing me off. Looking for other options that will keep keep my logs properly saved.

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Serious Bug. I was going to make a purchase but will not spend $ when my tv show Watch List needs re entering DAILY.

    Serious Bug. I was going to make a purchase but will not spend $ when my tv show Watch List needs re entering DAILY.

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. The new video add on top is covering the more button for watch next

    As per the title the more button on watch next is covered by the new video add on top for safari on ios 12, Iphone X

    4 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Duplicates In List

    I'm currently in the process of creating a list for every single category in the Academy Awards. In order to make these lists perfectly I would need to be able to add items more than once. Specifically Actors or directors. Actors and Directors can win in the same category more than once and so not being able to add them messes up the list. I've created 2 so far and one of those already has the problem. There are multiple directors that have won Best Director and I can only add them one time.

    If you look at the following…

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Good idea, but this is unfortunately not possible. The way list items are stored behind the scenes only allows for each item to appear one time.

    I will take a look at some of these to the discover page though, thanks for making them!

  8. Watchlist

    Create opt-in ability for users to add their sub-Watchlists to Upcoming Calendar.
    Currently only Movies/Shows listed on the main Watchlist will show on Upcoming Calendar.
    Proposal to add sub-watchlists user has made to Upcoming Calendar on an opt-in basis.

    Thanks for the review

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate / Sync with Justwatch?

    You mentioned to me on Twitter that Trakt syncs with Justwatch but I cannot figure out how. Can you provide instruction?

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    I see that JustWatch replied indicating we are partners, we use JustWatch links on Trakt. They don’t sync any data to/from Trakt yet although that is a good idea and worth clarifying to them on Twitter.

  10. convert filter to list

    Is there any way to convert a search of filtered movies into a list, rather than having to add them one by one? For example, I go to "Popular" and filter by year, language, and genre, then get for example 1,000 results - I'd like to save that a a List. I get that I can just bookmark the link and come back to it, but is there any way to generate a personal Trakt list from those results?

    7 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    The reason we don’t do this is due to the high number of items that can be returned from advanced filters. Like you said, this could be 1000s of items and not really a great use case for lists.

    I’d recommend saving your filter (click the + button) which adds it to the side bar of the section you’re on. Then you can easily return to the exact filters you have applied.

  11. Unknown Watch Date

    This feature has been requested multiple times for multiple years and it has been denied/postponed every time. It is absolutely ridiculous that you can't mark something as watched without providing the exact date and time that you watched it. It is humanly impossible for anyone to remember the exact date and time they watched a movie one year ago, let alone something from their childhood. I don't understand who expected people to know that and decided it's a good idea to make it mandatory. And, I don't understand how functions would crumble if it were implemented. And supposing that they…

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. I am in India.Kindly Make available Turkish movies & webseries on net with English CC ,Subtitles in my country.

    I am in India.Kindly Make available Turkish movies & webseries on internet with English CC & Subtitles in my country.

    1 vote
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  13. Search with single quote doesn't work properly

    Searching for movies with single quote in their titles doesn't return all the results.

    Example - Search for "Don't Breate" and "Dont Breath" returns two different result sets.

    4 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. I thought this was a free site with free movies or tv but it seems you already have to have subscriptions. How do I remove my account?

    I thought this was a free site with free movies or tv but it seems you already have to have subscriptions. How do I remove my account?

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. More TV Network Weirdness

    On a TV shows Main page all the information for the show is listed under the title. For shows Currently airing it says "Airs" With the day of week, time, and network. If the show isn't currently airing it will have "Status" and "Networks"

    For shows with Status and Networks it displays all the networks that it airs on, pulled from tmdb. Which is pretty awesome considering many people may watch a show on a different network then where it originally Aired.

    But with shows that only shows Airs, status and networks are removed. The issue I am seeing with…

    0 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    This is related to another support request and the conclusion was Trakt should still assume the last network is the most recent. If not, TMDB should be updated to correct the order.

  16. I need more 480 and 360 links not getting it anymore my internet is slow

    Only getting links in hq myws openload and links are not opening to view movies help please

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Request ownership of a deleted account's lists

    I've liked eight lists created by an account that's since been deleted. Some of these orphaned lists are followed by quite a few users. I would like to be able to request transfer of ownership of such lists, if only to preserve and maintain them.

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. 100% watched, turn off in Dashboard

    I have set the Dashboard to autorefresh the new episode. However, when I watch the last episode available, a poster saying "100% watched" appears. I would like to turn off this function, and instead have nothing appear, just for the last episode watched to disappear.

    3 votes
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  19. Add second user to account.

    My wife and I share a device, I would like to allow her to add content from her own login

    1 vote
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  20. Allow non-mainstream Email addresses for signing up to Trackt

    Basically, I'm not going to use a Google, Yahoo, or Outlook account for this web service, and would rather delegate the account to my Cock.li Email hosting Email address acount- and the sign up prevents me from making use of this.

    Please add more open-source and non mainstream uniform email providers to sign up options please

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    We don’t prevent any email services, but there are some checks to cut down on using fake or spam related email address. I’m not saying that service is invalid, but if its not accepting the email it must be failing one of those security checks.

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