General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Last Refreshed Date

    If possible please add the date on which a Show or Movie has been last refreshed to their pages.
    By refresh I am talking about the Manual Refresh someone triggers not the automatic one which the site does.

    https://i.imgur.com/5uyZOho.jpg

    43 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Updated date will be added in this week’s website update. The manual and automated procedure are really the same thing, so it’s just one date we track when it was last refreshed.

  2. Some urls need fixing

    The url for this actor doesn't look right, please fix it?
    https://trakt.tv/people/suranne-jones-7040b06e-8a34-4931-85f9-99bdc7b493d6

    Also there are two doppelgangers of already existing shows that need to be removed or merged
    1 - https://trakt.tv/movies/the-crimson-field-2014 (main is https://trakt.tv/movies/the-crimson-field)

    2 - https://trakt.tv/movies/the-secret-of-crickley-hall-2012 (main is https://trakt.tv/movies/the-secret-of-crickley-hall)

    Thank you.

    15 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Insufficient data refreshes

    Just to touch up on http://support.trakt.tv/forums/188762-general/suggestions/11258295-schedule-movie-refreshes and other things regarding the data refresh. Tbh I have seen little improvement regarding data quality on the site. Really sucks hard that any upcoming movie or newly airing show has a big chance of being "incomplete" or running with subpar artwork. There really needs an additional update job besides the update time on their respective source for the refresh.

    (from the "new show calendar")
    https://trakt.tv/shows/the-virtues only had a backdrop but posters uploaded over two weeks as well as two days ago
    https://trakt.tv/shows/funniest-ever-tv-cock-ups also blank
    https://trakt.tv/shows/love-beyond-frontier-2019 has had a non-English "English" poster since Nov…

    38 votes
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    Completed  ·  15 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. facebook login is broken

    Can't login to my account by authenticating with facebook.
    It says that your facebook app is in developer mode?

    6 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gigantic automatic lists are getting out of hand

    For a while now different developers or even individual users have been creating ginormous lists with thousands of items but with only three featured on each entry these tend to block everything out since they are also more likely to reach someone else that might throw them a like. Are there any plans to deal with this? Can we hide, re-categorize (non-personal) or downvote lists against this? Some of these serve no purpose other than actually bypassing advanced filters I'd argue or being pinned on kodi dashboards on dubious box setups I'd say...

    Here are some examples of this:
    https://trakt.tv/users/theultimatec0der/lists

    22 votes
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    7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Lost In Space is missing season 2

    Lost In Space needs to have season 2 added.

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. A user-focused interface that reduces overwhelm

    As a user, I don't want more-more-more, I want the specific things that interest me. I don't want to wander around the website, as I just don't have time for that.

    I just signed up for Trakt. I selected the genres that I enjoy. I was immediately presented with an interface with so many options that my initial thought was, "Holy crap, I selected too many genres."

    My immediate next thought: "I don't have time for this."

    There's only a handful of movies and shows I've ever rewatched, as I like a constant stream of new things. Being able to…

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. 6 votes
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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Personal ratings disappeared

    My personal ratings disappeared. I can rate but my old movies / tv shows / tv seasons ratings don't appear. Episode ratings are okay. What happened?

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missing seasons of AGT Champions & Undercover Boss

    Data not up to date for at least these two shows, probably others also. I use this app to keep up with what I watch. Becomes difficult when not accurate.

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Server Side Data Corruption

    I have reported this issue before, and came across it again with movie:
    https://trakt.tv/movies/the-mountain-between-us-2017

    This movie on the Trakt web site did not show watched or collected. I know this to be wrong. I checked my local media data (in tinyMediaManager) and sure enough, it is both collected and watched. It also shows that it has already synced to Trakt with this data. This is proven in 2 ways. First, I do not manually mark anything watched in tMM. I mark when watched on Trakt and sync that to tMM. Second, it has the Trakt ID logged, which means that…

    3 votes
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    Completed  ·  4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Is Discover being manipulated?

    Hello,
    Do you guys check the Discover now and then? It seems manipulated/trolled/broken now and then.

    TV Shows seems weird sometimes. Very old shows (10+ years) appear suddenly. I guess it could be explained by recent digital release or streaming deal.

    Movies. These two have appeared multiple times in the last 2-3 months. Trolling/manipulation or incorrect scraping. Though I doubt it's a scraping issue.

    The Sculpture 100 (2005). Rank 1.
    A documentary about sculptures. 0 comments.
    https://trakt.tv/movies/the-sculpture-100-2005

    Videotape (2017). Rank 9
    Some Italian short by Fabrizio Antonacci who hasn't made anything else. 0 comments.
    https://trakt.tv/movies/videotape-2017

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. http error 500 in 2020

    in few weeks i get error 500 or 524 on web and API.

    1 vote
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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Philo TV Support

    Include Philo TV service if possible.

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. Query regarding Daily Sync

    Earlier trakt used to sync with TVDB on a regular basis, but now I can't see it happen anymore.

    I've added some episodes on TVDB for a show but Trakt hasn't synced yet and It's been 3 days now.

    Is there any problem on Trakt's end?

    3 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Include the date of the last play inside the episode # popup.

    Include the date of the last play inside the episode # the popup from the Shows progress "View Seasons"/"Season #" drop-down menu https://imgur.com/dtUraKE

    1 vote
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. "No Audio Channels" filter not working

    The "No Audio Channels" filter in the collection seems to behave exactly like "All Audio Channels". The correct value (none) is in the URL but the actual result is wrong.

    Also I'd appreciate if someone could weigh in here: http://support.trakt.tv/forums/188762-general/suggestions/39194959--favorite-genres-only-counting-movies

    1 vote
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Criminal (2019 Netflix series) not having correct episode names

    Criminal (2019) just released today and Trakt has the show as a single show with 12 episodes, but the latter 9 episodes are just titled "TBA." Netflix actually released the show as 4 separate shows titled "Criminal: UK," "Criminal: Spain," "Criminal: France," and "Criminal: Germany." Either Criminal (2019) should be separated into these 4 separate shows or the latter 9 episodes should be given names based on the France, Germany, and Spain shows. Thanks!

    9 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Movies Anywhere availability and link

    It would be cool if there was something that indicated if a movie was available on Movies Anywhere (https://moviesanywhere.com/). As an example of what I mean, CheapCharts, a site that tracks movie prices on iTunes, Amazon, and Vudu, shows the Movies Anywhere logo on movies that are available on MA:

    https://www.cheapcharts.info/us/itunes/movies/764632601/The-Dark-Knight

    Ideally, though, I'd like to have it included as a service in the "Where to Watch" modal and have a link to the movie's page on MA. I realize that the services currently listed there are being pulled from JustWatch, which doesn't include MA, so this data…

    2 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. "Favorite Genres" only counting movies?

    Why does the "favorite genres" section only seem to count movies? For example, I watch a lot of SciFi and wondered why it doesn't show up in my Top 5 genres. Counting the entries in my history by genre, I have 440 movie plays and 2,052 episode plays (49 shows) for SciFi content, while I have 458 movie and 1,975 episode plays (33 shows) for "Adventure", which shows up as the last of my Top 5 genres. So with total plays as well as episode and show count, SciFi should be listed above Adventure - the only metric where Adventure…

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    It counts movies and shows (not episodes) so I think that is what you’re seeing. It doesn’t count the genre for every episode individually. That would skew it way more in favor of episodes instead of movies.

    If you’re a VIP, the year in review and all time stats have separate genre graphs for movies and shows, which gives a better breakdown you might be looking for.

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