General

We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Last Refreshed Date

    If possible please add the date on which a Show or Movie has been last refreshed to their pages.
    By refresh I am talking about the Manual Refresh someone triggers not the automatic one which the site does.

    https://i.imgur.com/5uyZOho.jpg

    43 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Updated date will be added in this week’s website update. The manual and automated procedure are really the same thing, so it’s just one date we track when it was last refreshed.

  2. Trakt.tv programs that are incorrect compared to TVDB

    There are programs in trakt.tv that episode lists don't match up with TVDB episode lists of the same programs

    1 vote
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    8 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    I fixed some of these, but most seemed correct and already matched the episode order from TVDB.

    Also, it would be great if you can post these as individual requests so we can effectively marked them as completed. Thanks!

  3. Problem with lists

    I can't create a new list or edit the description of the ones existing. I tried using Opera, Edge and Chrome and it doesn't work in any.
    Any ideas?

    4 votes
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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. BUG: Calendar not showing correct episode data

    American Dad! 7x12 is showing up at the wrong date in my Calendar - 23/6/20 even though in series view it is listed as 30/6/20.

    This is probably linked to an issue with the series "F*ck That's Delicious" that I previously posted

    https://support.trakt.tv/forums/188762-general/suggestions/40442212-f-ck-that-s-delicious-duplicate-episode-issue

    Imgur link below as evidence - all screenshots taken today.

    https://imgur.com/a/owvERUN

    6 votes
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    Completed  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. Some urls need fixing

    The url for this actor doesn't look right, please fix it?
    https://trakt.tv/people/suranne-jones-7040b06e-8a34-4931-85f9-99bdc7b493d6

    Also there are two doppelgangers of already existing shows that need to be removed or merged
    1 - https://trakt.tv/movies/the-crimson-field-2014 (main is https://trakt.tv/movies/the-crimson-field)

    2 - https://trakt.tv/movies/the-secret-of-crickley-hall-2012 (main is https://trakt.tv/movies/the-secret-of-crickley-hall)

    Thank you.

    15 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

    Already auto updated on Trakt. I think with most of these, you can either click the “Refresh Data” button or wait about 24 hours until Trakt picks up the changes automatically. The only thing a support ticket should be needed for is to remove extra episodes.

  8. facebook login is broken

    Can't login to my account by authenticating with facebook.
    It says that your facebook app is in developer mode?

    6 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Power Rangers have incorrect season covers

    Seems the season covers were updated recently (4/18/2020) but from what I see covers of the first 9 seasons are incorrect.

    6 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. Error 500 in arrow of calendar

    In Calendar, if I press "next month" on the bottom of the page it works fine...but if I press the right arrow on top left corner, next to "calendar", it gives error 500.

    1 vote
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. 500 error *every time* in these shows

    I get an error page (500) every time I access these shows:
    https://trakt.tv/shows/scishow
    https://trakt.tv/shows/computerphile

    I guess it's because they have lots of episodes but I'm not sure.
    This is not a temporary error.

    3 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. Several series pages are broken

    Hi,

    since about the last two days there are many series I follow that I can't click anymore. The pages are broken and I get the "Never send a human to do a machine's job" page. I still am able to click single episodes or seasons from this season and those pages are fine, just the main pages seem to be broken.

    These series are:
    - https://trakt.tv/shows/alternate-history-hub
    - https://trakt.tv/shows/sabaton-history
    - https://trakt.tv/shows/world-war-two-2018
    - https://trakt.tv/shows/kings-and-generals
    - https://trakt.tv/shows/the-cold-war
    - https://trakt.tv/shows/cinemassacre-rental-reviews
    - https://trakt.tv/shows/monster-madness

    The thing these series have in common is: They are all YouTube-series that get their data only from TVDB.

    3 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to create/edit custom lists

    When I try to edit or add a custom list it just loads infinitely.

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. I would love the ability to easily edit the rank of a movie/show in the Watchlist, similar to how it's done in Goodreads.

    I find the process of manually reordering my Watchlist (click 'Manage', drag and drop, move to top etc.) to be cumbersome and it takes too long. It would be great to be easily edit the rank like you can books in Goodreads (i.e. popup showing "#45 on your watchlist", then you can change '45' to another rank and save).

    1 vote
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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