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We have a lot of support tickets and are working to update the site and issues as fast as we can. If you don’t get a reply right away, it’s not because we’re ignoring you, but because we are working on updates. Thanks.

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  1. Insufficient data refreshes

    Just to touch up on http://support.trakt.tv/forums/188762-general/suggestions/11258295-schedule-movie-refreshes and other things regarding the data refresh. Tbh I have seen little improvement regarding data quality on the site. Really sucks hard that any upcoming movie or newly airing show has a big chance of being "incomplete" or running with subpar artwork. There really needs an additional update job besides the update time on their respective source for the refresh.

    (from the "new show calendar")
    https://trakt.tv/shows/the-virtues only had a backdrop but posters uploaded over two weeks as well as two days ago
    https://trakt.tv/shows/funniest-ever-tv-cock-ups also blank
    https://trakt.tv/shows/love-beyond-frontier-2019 has had a non-English "English" poster since Nov…

    20 votes
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    Started  ·  15 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  2. Server Side Data Corruption

    I have reported this issue before, and came across it again with movie:
    https://trakt.tv/movies/the-mountain-between-us-2017

    This movie on the Trakt web site did not show watched or collected. I know this to be wrong. I checked my local media data (in tinyMediaManager) and sure enough, it is both collected and watched. It also shows that it has already synced to Trakt with this data. This is proven in 2 ways. First, I do not manually mark anything watched in tMM. I mark when watched on Trakt and sync that to tMM. Second, it has the Trakt ID logged, which means that…

    3 votes
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    4 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  3. Gigantic automatic lists are getting out of hand

    For a while now different developers or even individual users have been creating ginormous lists with thousands of items but with only three featured on each entry these tend to block everything out since they are also more likely to reach someone else that might throw them a like. Are there any plans to deal with this? Can we hide, re-categorize (non-personal) or downvote lists against this? Some of these serve no purpose other than actually bypassing advanced filters I'd argue or being pinned on kodi dashboards on dubious box setups I'd say...

    Here are some examples of this:
    https://trakt.tv/users/theultimatec0der/lists

    14 votes
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    Started  ·  6 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow database mods

    Allow trusted uses that are hand picked to remove duplicate data on the site. Would take a lot of the workload of doing so away, and it would help clean up the site.

    25 votes
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    2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  5. scroll actors

    Unable to scroll Actors Regular/GuestStars

    Only able to see first 10 actors in the list

    Tired in Firefox and Chrome latest browsers . This bug seems to have started in last couple of months

    1 vote
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    Started  ·  3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    3 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  7. Block/mute users to hide their comments

    Has comments moderation ever been applied?
    I would like the option of blocking or muting some users.

    19 votes
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    Researching  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  8. Skip episodes/seasons in Up Next to Watch queue

    I think you should be able to skip episodes and seasons of TV shows so they don't clutter your "Up next to watch" queue. If you're not watching a show anymore, you can just remove it from your queue and that's great. But in the opposite scenario, what if you start watching a show (e.g. comedy news) that might have many seasons and/or is topical, you don't need to watch all the episodes you haven't seen. So you remove them from your "Up next to watch" queue...but then the new episodes, which you do want to watch, don't show up…

    1 vote
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  9. Chinese database/infowiki support for Asian films

    Add support to display Chinese database/infowiki links for non-existent IMDB/Wikipedia links (vastly affected on Asian films), ex: https://trakt.tv/movies/links-love-2014

    Chinese database for movie info:
    https://movie.douban.com/subject/25851748/

    6 votes
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    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  10. Will Trakt ever decide to use TMDB episode information if there is none on TVDB?

    I love trakt. And I love TMDB. I contribute a lot to TMDB and think it is much better of a site and a community and more user friendly than TVDB. I understand that TVDB probably has a more comprehensive database for series compared to TMDB (I think TV shows are only a fairly recent addition to TMDB). However, contributing to TVDB is much more arduous than to TMDB, especially when it comes to getting incorrect data changed. The TVDB forum is fairly dead and slow to respond, me as a user have no idea if they keep track of…

    39 votes
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    Researching  ·  7 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  11. Episodes in grid format on Progress page

    Hello,

    There are only 6 "Up-To-Next" episodes on home page and personal progress page only shows episodes on right side as list.

    It would be really great see them like the watchlist so it will be easy to decide watch shows to watch.

    https://i.imgur.com/kcu65Le.png

    75 votes
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    Planned  ·  13 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reject duplicate plays to history

    I don't do regular housekeeping of my trakt data and things are prone to get messy due to various bugs in apps and plugins but I'll always end up with duplicate plays at some point. Many of those end up going from check-ins to plays at the same timestamp which shouldn't get accepted as valid by the site at all imho or at least end up getting merged. Despite not not being advertised outside of some support threads and a single kodi forum thread I end up getting a lot of visitors on my duplicate removal script (500+ last year)…

    40 votes
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    Long Term  ·  9 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add the possibility to hide watched hour

    Hello Justin,

    It would be awesome to have the possibility to hide the watching hour of a TV Show/Movie.

    I currently have my profile public meaning that any person can know what I watched and also what hour was that.

    You might not want your boss to know that you spend the morning watching movies, hehehe :)

    In my case the info is being added from Plex using the Trakt extension.

    Thanks!! :D

    16 votes
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    Researching  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  14. 'Lists' drop down menu sorting of: private & public lists

    Option to filter out personal lists that are made:
    Private
    Public

    Ideally integrated within the drop down menu on the list page

    Thanks :-)

    3 votes
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    Started  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  15. language field

    https://trakt.tv/movies/evelyn-2012

    If you look at the above movie, it shows under language: English. I know it does not specify, but that leaves me with the impression that the language of the audio / the spoken words are English. After watching the film, I do not think there is a word of English in it. I checked at TMDB and the original movie language is English, and that is because the title is English. This is the same format used for other places like Musicbrainz, the language is the language of the name/titles, not the language of the words contained within,…

    3 votes
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    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  16. 4 votes
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    Long Term  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  17. Monitoring of servers time

    As local time set on servers that serve web content is critical to proper function (localStorage cache on user browsers gets out of sync), you should have some monitoring to ensure they all have local time set right. Few days ago you fixed time on one server, but seems there is at least one another, which is still ~14 seconds behind. Would be great to fix it and avoid such errors in the future.

    0 votes
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    Started  ·  1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  18. Bug in followers count.

    When on a users profile page, following a user isn't increasing the count but unfollowing decreases the count.

    Though refreshing the page fixes everything.

    1 vote
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    Started  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hide cast member episode count as spoilers

    As someone who watches many shows where main characters get killed off, I want to be able to hide the number of appearances of their actors the same way episode descriptions can currently be hidden as spoilers.

    6 votes
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    Planned  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
  20. Import watched status from Netflix csv

    Hi, from my account in Netflix I can download a csv of everything I've ever watched and the date I watched it. It would be tremendous if I could import all that into Trakt. Even better if I import is more than once, it shouldn't duplicate - such that I can do it periodically.

    73 votes
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    5 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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